CC Avenue — amount not refundable nor credit to party account

Address:

Udham Singh Nagar, Uttarakhand

y brother fill a online form for graphic era institute on 08.05.2015 he entered all his details and submit the online payment of RS- 1200, the amount has been deducted from our account but not credited to graphic era we file a complain to our bank but the bank has provided the status that amount has been credited from there side to cc avenue after so many call to cc avenue no response has been given by them we also put a mail to them for which they issue a ticket no New Ticket #00213899::Payment pending, but till date nothing has been done regarding the claim, kindly do the needful already one month has been passed.