CC Avenue — For bus refund amount rs. 545.50

Address:	Mumbai City, Maharashtra
Website:	www.helpdesk.ccavenue.com.

I have booked ticket from mumbai to indore on 22nd December 2015. Ticket is not booked but the amount of Rs.545.50 has been deducted from the account.And I got n email which stated that, 'Dear Customer, We are unable to obtain, authorization for the following Order 59680511. In the rare event that the amount is charged or blocked in your account we shall coordinate with the bank and have the money reversed ASAP.The money should reflect in your account within 2 business days. We suggest that the customer may go ahead and do a fresh transaction. In case you should have any concerns request you to raise a support ticket at at helpdesk.ccavenue.com. We request your cooperation in this regards.' But till date, i have not received my tckt amount. Please do the need full.