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CC Avenue — Not getting refund

Hi
Name- Tejas Parmar
I have canceled the "PREPAID" PRODUCT from beautywholesale.in (jarms azim pvt limited, hyderabad) and the product is been returned to them successfully many days ago..
I m struggling for my refund..
They are just making excuses like in the messages I have shared a screenshot of ! And also I have attached my order confirmation mail..plz I do trust u
Plz provide me my REFUND😔😔
ITS BEEN MORE THAN 15 DAYS I HAVE NOT GOT MY REFUND. THEY are just making excuses...
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