CC Avenue — recharge not successful amount has been deducted

Address:

Allahabad, Uttar Pradesh, 211003

I have made a recharge on my jio number [protected] for rs. 399 on 1st of october 2018 and recharge has not been done yet and rs. 399 amount has been deducted from my account.
From jionet, i got a message that says, "we have received recharge request for your jio connection transaction id: bv00000iizof."
Earlier i had complaint many portals but they didn't responed.
In case if cc avenue didn't responed well then i will report a case on them.