CC Avenue — reimburse my money while recharging my dish tv

It is to bring your notice that on 26.12.2016 & 28.12.2016 i recharged twice for ₹1095 recharge of dish tv. But unfortunately, both the transaction was failed between the cc avenue payment gateway, the screen became blank. Money was deducted from sbi, bank side but was not paid to dish tv. Further, it is to be mentioned that only on transaction was credited by bank on 30.12.2016. But another transaction of rs. 1095/- is still pending. First transaction on 26.12.2016 the transaction id is pos[protected] and second transaction on 28.12.2016 transaction id is pos 819450.