CC Avenue — Sennheiser Momentum 3 Wireless Earphone

Address:

Flat no. 9, Shree Construction Building, Bhnagarwadi, Lonavala, Pune, Maharashtra

On 14th December 2022, I made a payment through Sennheiser for a purchase of Sennheiser Momentum 3 Wireless Earphone worth Rs. 21, 000 only. I made a UPI payment for the purchase; CC Avenue provided a portal for payment. The payment was completed from my side as it was deducted from my bank account. After the payment was completed Sennheiser prompted a msg "Your payment can't be processed due to technical reasons. Please try a different payment method.
I have both a images o[censored]PI payment and prompted msg. Kinly resolve my issue. Thank you.