CC Avenue — Timeout error in checkout page after payment.

Hello! I had paid an amount for my exam related stuff viz the link sent to my mail by the service provider and it was ccAvenue secure payment. I entered my debit card details and and proceeded to pay. It even led me to bank page and OTP was asked. After entering OTP, the amount got deducted but the landing page for successful transaction did not appear. I guess there was some server issue hence it did not load and I had a Timeout error. The service provider said they didn't receive the payment. Please resolve the issue ASAP.

Date of Incident : 25 August 2021
Order Number : N11179
Total Amount : INR 6, 000
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    Level II, Plaza Asiad, S. V. Road, Santa Cruz (West), Mumbai, Maharashtra, India - 400054
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