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Ccavenue.com — Amount debited and order booked but not passed the info to the website and no response to the ticket raised

Address:Hyderabad, Andhra Pradesh

I purchased a product on Jan 7 from biggcart.com for Rs.699 and CCAVENUE sent the confirmation order no 12065 and ccavenue reference #[protected]. However the product is still shown in the biggcart.ocm as unbooked. So I raised a ticket #00017531 at CCavenue on Jan 8 2015. Subsequently I received a mail from ccavenue on Jan 8 that the query was assigned to one Ankit Patel. However even though more than one week had passed, there is no response from CCavenue. Neither the phones of biggcart.com are working nor any response from ccavenue. It is a case of cheating by both CCavenue and Biggcart. Please do not buy by making payment through CCavenue and on Biggcart. Select only Cash on Delivery method. Beware of sites like Biggcart which does not support Cash on Delivery system. They are taking money from customers like me with connivance from CCavenue and dumping the customers thereafter. Beware!!
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Comments

I booked a bus ticket on 16th in redbus app using yesbank netbanking..after money debited from my account i received an incomplete mail from accavenue order no:41102736 but my ticket was not generated..money debited from my account...when will i get my money back:2398 rupees..kindly do favour reg my request...and i raised a ticket in ccavenue support center no:#00200954...till now they dnt even respond to my complaint...please help

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Last time they responded after much much delay . By that time, I pursued with biggcart.com several times and the product was delivered with a delay of more than 2 months. many days after that, I received a mail from ccavenue asking what happened. Their service is pathetic but I wonder if the consumers have any alternative when the website had payment gateway thru them except not to purchase from that website
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