Ccavenue — payment failed amount deducted from bank

Website:

www.ccavenue.com/ccavenue_index.jsp

I did a recharge at my airtel app and made a payment from sbi bank
Service was provided by cc avenue
My money was deducted from my bank but it did'nt reached the airtel merchant
As my no. Was not recharged after filling my bank details the screen got freezed on cc avenue page and it was stuck at that for about half an hour
I have airtel recharge reference id and bank transaction id where it shows that my amount was deducted