Ccom Telecommunications Pvt Ltd Thane (HTC Service Center) — Phone Repairing work going on since 19th March 2015 to till date without status of phone

Ashish Uttekar

Apr 28, 2015

Address: Thane, Maharashtra

Dear Sir/Madam, I had given my phone in htc service centre (ccom telecommunications pvt ltd thane) on 19th March 2015. Normally it takes 7 working days to diagnose the problem of phone and get a call from service canter regarding the status. I never got any call from service centre, so I called them on 28th of March, the answer was we don't have status of your phone, call head office for the status. Tell me one thing why should I call head office and take status of phone when I paid for my phone to service centre at Ccom and given phone to them. It’s their responsibility to check the status and inform to customer. After a long time finally I got the quotation with lots of follow-ups on 3rd April 2015. I told not to repair my phone and it should be expected to be return within 2-3 days. When I visited service centre on 7th April the lady told it is not came to us from head office, we will give you a call till tomorrow or you come directly and collect it. When I called on 17th April, they don’t know the status of the phone and still in head office. After lots of frustration finally I called them again, and asked for the phone and when I get it back, the lady on phone told me she don’t know when the phone will get back. It is in head office. What should I do yaar if it is in head office. Whose responsibility is this to collect the phone from head office. Please help me. It’s so irritating now. We pay our money we suffer without phone and still we get the answer I don’t know when phone will be return to you. Do something pls.

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Apr 28, 2015

Updated by Ashish Uttekar Ticket No : 15INA120083
Job No : BOM[protected]
IMEI No : [protected]
Model : HTC DesireV

Dear Sir/Madam,

I had given my phone in htc service center (Ccom telecommunications pvt ltd, Thane) on 19th March 2015. Normally it takes 7 working days to diagnose the problem of phone and get a call from service canter regarding the status.
I never got any call from service center, so I called them on 28th of March, the answer was we don't have status of your phone, call head office for the status. Tell me one thing why should I call head office and take status of phone when I paid for my phone to service center at Ccom and submitted phone to them. It’s their responsibility to check the status and inform to customer.

After a long time finally I got the quotation with lots of follow-ups on 3rd April 2015. For this quotation I called head office for 2-3 times.

I told not to repair my phone and it should be expected to be return within 2-3 days.

When I visited service center on 7th April the lady told it is not came to us from head office, we will give you a call till tomorrow or you come directly and collect it.

When I called on 17th April, they still don’t know the status of the phone and still in head office.

After lots of frustration finally I called them again, and asked for the phone and when I get it back, the lady on phone told me she don’t know when the phone will get back. It is in head office. I can't do anything, You call and ask in head office.

What should I do yaar if it is in head office. Whose responsibility is this to collect the phone from head office. If I am submitting my phone to Ccom then they are responsible for the every further assist. Why should I call anyone else. If these people can't do these work then then tell them to sit at home. That lady working in service industry and talking like this.

I WANT ACTION AGAINST HER AND CCOM TELECOMMUNICATION...

It’s so irritating now. We pay our money we suffer without phone and still we get the answer I don’t know when phone will be return to you.

IS THIS A SERVICE...?????

Thanks with Regards,
Ashish A Uttekar
[protected]