Ticket No : 15INA120083
Job No : BOM[protected]
IMEI No : [protected]
Model : HTC DesireV
I had given my phone in htc service center (Ccom telecommunications
pvt ltd, Thane) on 19th March 2015. Normally it takes 7 working days to diagnose the problem of phone and get a call from service canter regarding the status.
I never got any call from service center, so I called them on 28th of March, the answer was we don't have status of your phone, call head office for the status. Tell me one thing why should I call head office and take status of phone when I paid for my phone to service center at Ccom and submitted phone to them. It’s their responsibility to check the status and inform to customer.
After a long time finally I got the quotation with lots of follow-ups on 3rd April 2015. For this quotation I called head office for 2-3 times.
I told not to repair my phone and it should be expected to be return within 2-3 days.
When I visited service center on 7th April the lady told it is not came to us from head office, we will give you a call till tomorrow or you come directly and collect it.
When I called on 17th April, they still don’t know the status of the phone and still in head office.
After lots of frustration finally I called them again, and asked for the phone and when I get it back, the lady on phone told me she don’t know when the phone will get back. It is in head office. I can't do anything, You call and ask in head office.
What should I do yaar if it is in head office. Whose responsibility is this to collect the phone from head office. If I am submitting my phone to Ccom then they are responsible for the every further assist. Why should I call anyone else. If these people can't do these work then then tell them to sit at home. That lady working in service industry and talking like this.
I WANT ACTION AGAINST HER AND CCOM TELECOMMUNICATION...
It’s so irritating now. We pay our money we suffer without phone and still we get the answer I don’t know when phone will be return to you.
IS THIS A SERVICE...?????
Thanks with Regards,
Ashish A Uttekar