Ceat Tyres — be fooling customer in the name of warranty and harassing them

Address:

Mumbai

I bought a pair of ceat tyres on 05/01/2019 which cam with 2 years unconditional warranty and further 3 years manufacturing warranty.
On 25th may, 2020 this year after lockdown relaxation i went to see a dealer chhabra tyre house, mohan nagar to claim warranty against wear and tear of my tyres, dealer refused providing any services and asked me to talk to company directly i. E ceat tyres.

Post that on 29th may 2020, i tried reaching out ceat tyres. Their representative called me up and mentioned that the tyres does not cover under warranty due to below reasons.

A) manufacturing dates of tyres are in the year 2017 and sold to me in the year 2019 so 2 years unconditional warranty gets automatically void. When i asked ceat representative, how is it mine fault if their dealer is selling me old stuff, i have been questioned to prove them these are the tyres sold to me in 2019 and i have not changed it. However company claims that they have online record of all their customers, instead they should check their records for serial number, they put this onus on the customer.

B) unconditional warranty comes with warranty such us wear & tear should not be less than 50%. They mentioned that company i. E ceat tyres as well as dealer chhabra tyre house, mohan nagar inform their customer about this, i have shown them a receipt where it is clearly mentioned that warranty is unconditional.