Ceat Tyres — irresponsible answer from ceat customer care

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Ceat.com

Have bought ceat byke tube on 12th oct 2018 evening from perfect automobiles manikonda hyderbad within 2 hours tube got damaged and immediately next day 13th oct 2018 have visited dealer and he argued and refused to replace and asked me to visit ceat showroom as he was not responsible for replacement. On same day have called ceat customer care and they have asked me not to repair my byke till it get physical inspected. Have got the call from executive name called chandra shekar and he took the details and asked me to send the photos of damaged tube and he said like they will physically visit and do inspection. Have sent photos to him and then till 15th oct i didnt got any response from him and then again have called customer care and asked him for the update.3 days by there word i didnt repaired my byke in assumption that they will physically visit and inspect the cause of tube damage. After 3 days for followup i got answer in wats app that its external cut and it will not come in warranty. My question here is ceat tube tyre life span is only 2 hours? Why executive didnt visit physically for inspection? Intitally why they asked me to not to repair the byke till it get inspected physically? And why they have not visited or communicated? After 3 folllow up i got response in wats app saying its external cut and not. Come in warranty. Its all matter of 260 rupess but they have wasted lot of my precious time which i cannot get back. Ceat is ready to replace the material which cost 260 rupess does ceat really gives warranty on there products which costs in thousands.