Cello — Product defect not replacing within a months time.

Dear All,

With this application, I want to bring this to everyone's notice about the "WORST CUSTOMER EXPERIENCE, SERVICE AND SATISFACTION" which CELLO CUSTOMER SERVICE can ever provide to their customers.

To start with, I am not sure how much CELLO CUSTOMER SERVICE is concerned about CUSTOMER EXPERIENCE, SERVICE AND SATISFACTION.

Finally, I have pushed to an extent which is making me write this email and switching to DIFFERENT MANUFACTURER LIKE MILTON. This email would not only include the service which you have provided but also the way of doing business and looking at things by such a HUGE ORGANIZATION. I have been using your services for more than DECADES. But I guess I should look for some better alternatives, may be because of the "WORST CUSTOMER SERVICE" which CELLO CUSTOMER SERVICE has given me.

As everyone says, in today's world the quality of SERVICES goes equally down when the quantity of PEOPLE consuming those services goes high.

Details of the Issues are:

ISSUES:

1. BOUGHT CELLO 4 WATER BOTTLES H2O STAINLESS STEEL FROM DISTRIBUTOR ARORA SALES AGRA AND FINALLY THE CAP STARTED GETTING LOSEN UP AND REPLACED IT BY THE DISTRIBUTOR ARORA SALES AGRA.

2. FINALLY THE DAY BOTTLES WERE REPLACED I BOUGHT IN EXCHANGE THE CELLO CLICK IT LUNCH BOX BLUE COLOUR AND SAME THE PLASTIC DAMAGES WITHIN 15 DAYS TO 20 DAYS OF THE PURCHASE AND NOW ARORA SALES REFUSED TO EXCHANGE IT IS OF NO USE TO ME AND HENCE THE PURCHASE IS NOT MORE THAN A MONTHS TIME IT SHOULD BE REPLACED. HENCE BILL OF THE LUNCH BOX WAS ALSO NOT BEEN GIVEN. AS IT WAS MANULLY MENTIONED AT THE OLD BILL.

FINALLY THE CELLO CUSTOMER SERVICE CUSTOMER CARE ARE REALLY A BUSINESS MINDED OR HIGHLY PRESSURISED FOR BEING TARGET ORIENTED FOR SALES but this is NICHE SALES & CUSTOMERS FINALLY IS NOT A HAPPY CUSTOMER .

Now I have full confidence in CELLO CUSTOMER SERVICE MOTO, which is “LET THE CUSTOMER SUFFER FOR THE MISTAKE THAT THEY MADE BY SUBSCRIBING TO AIRTEL DTH SERVICE SERVICES.”

I know that loss of a hundred customers would not make any difference to your SALES and MARKETING team because COMPANIES here do not understand the two most important words to run the business, providing exceptional "CUSTOMER SERVICE" and I would certainly try to see if other leading companies do or do not understand it.

With this, I PEN DOWN and say my FINAL BYE to CELLO CUSTOMER SERVICE!!! I wish a GREAT FUTURE FOR YOUR COMPANY AND IF GIVEN A CHANCE IF CELLO CUSTOMER SERVICE IN FUTURE, WOULD FOR SURE WANT TO LEARN THE WAYS OF RUNNING A BUSINESS WITHOUT SATISFYING THEIR CUSTOMERS!!

ABHISHEK SURI

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