Cent Bank Home Finance [Cbhfl] — Not providing foreclosure documents

Address:

3 A&B Second Floor ,Maruti Business Park, G.E.Road, near Rajkumar College, Raipur, Chhattisgarh

Took home loan and now I want to get my home loan transfer to other bank for which documents are required. i have requested to them to provide the necessary document around 1 month. the manager said it has been sent for processing and will take time [not clarified how time]. even the manager talked in very rude manner.