Central Board Of Secondary Education [CBSE] — CTET payment for 2021 examination fee

HELLO,
I made my payment of Rs 500/- for ctet paper 1 through UPI. money deducted from the bank but still shows incomplete on the CBSE portal.
I want a refund so that I will pay the fee again.
please look into it.
Name- Pallavi verma
my number- [protected]
transaction date- 23rd September 2021
Transaction ID[protected]
amount- 500/-
upi reference ID - [protected]
to - cbse.[protected]@hdfcbank