Central Board Of Secondary Education [CBSE] — Money deducted from bank but not reflected in my ctet application

Address:

New delhi

I applied for ctet december 2021 exam and paid the fee of rupees 1000/- using BHIM UPI. the money was deducted from my bank but was not reflected in my application. I tried to contact the phone number given on ctet website but no one answered. The number was busy for more than 8 hours every time i called. I registered a complaint with bhim upi and my transaction was labelled as " failed" by them. Now, my transaction has failed but my money has not been refunded.