Central Board Of Secondary Education [CBSE] — Verification Department not doing their work on time

DG shipping applied for my 10th Mark-sheet duly attested - for verification on the 21st Feb 2022 via Courier - India Post
(Fresh Indian CDC Application no. SMO(K)/2022/33219 has been dispatched by this Office vide India Post (tracking id: EW[protected]IN).
On enquiry the staff still not sent the document after even sending the document again. They are not initiating the process and told me that we dont talk directly to the candidate and even said that they got the letter from CDC department un attested but actually it was already attested 1st time also. (Copy Attached)
i have to join my ship on the 2nd April 2022 - without my CDC i wont be allowed to travel.
I hereby request CBSE to send my verification back to CDC so that my application can be processed now. Dont hold my document for no reason.