Central Government Holiday Homes — Two times booking, no money refund, no booking

Address:603102
Website:holidayhomes.nic.in

Concerned Authority,
I am Manan Dholakia, working as a scientist in Indira Gandhi Centre for Atomic Research, kalpakkam, Tamil Nadu.
On 27th May'17, I tried to book Holiday home in Mysore for 11th to 13th Jun'2017, using the website http://holidayhomes.nic.in/. My money got deducted, but no booking confirmation came. The site hangs and asks not to go back or refresh, and remains so for hours.
I applied for refund, and in that too, the site hanged.
Then on 28th May, 17, I again started rebooking for the same dates, again money got deducted and no booking confirmation has come.
I called several times to the phone numbers but no body picked up the phones either.
I don't remember my previous booking ID (27th May17), while for the next booking, the id is : DD17048747.
The site is too sloppy and gives a lot of trouble, and the helpline is of no use.
Please take the necessary action immediately.
-Manan Dholakia
ID : 6996
Mob No. [protected]
Scientific Officer,
Indira Gandhi Centre for Atomic Research
Kalpakkam
Tail Nadu-603102
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