Central Seat Allocation Board [Csab] — Counselling fees not yet refunded

Address:	Malaviya National Institute of Technology Jaipur JLN Marg, Jaipur-302017, Rajasthan
Website:	csab.nic.in

After my seat in the JoSAA counselling was canceled, I did not register for the CSAB round. So, after deducting the Rs. 2000 JoSAA processing fees, I should have received my Rs. 13000 back according to the company guidelines, but I haven't received it yet, and it's been almost a month.

I'm at a loss as to what to do. When I tried to contact the authorities by email, they always replied, "It's in the process, and a refund will be issued as soon as possible." They now say that eligible students have already been refunded and that I should check my bank account, but no such notifications about the refund have arrived in my account.

Please look into this as soon as possible because I urgently require the funds. It's also a significant amount to simply let go.
Thank you.