Central Seat Allocation Board [Csab] — Double payment of seat acceptance fee and refund.

Hema Ganesh

Address:

My son applied for csab 2020 by paying requisite fee of 37000 rs .
He was alloted seat in round 1 . He took float option for round 2 and payed seat acceptance fee of 38000 rs.
Even after paying the fee the seat acceptance window on csab application window shows incomplete payment .
I called up csab help.line . They told me to make another payment of same amount of 38000 rs .
I again paid them the seat acceptance fee of 38000 rs .
This time again the process in csab application window showed incomplete process .
I called up again the help line desk . They told me to email this asap and if I wanted to retain the seat to pay again.
The process is incomplete with float option still on and having paid money twice now .
Total of 113000 rs .
I want to know if I'll get any money back .
Please help .

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Central Seat Allocation Board [CSAB] customer support has been notified about the posted complaint.

Nov 26, 2020

Updated by Hema Ganesh Sir / madam
Am enclosing all the payment details made towards CSAB 2020 of my son master Santosh Vishwanathan application No[protected].
This is with regards to double payment made towards seat acceptance fee conducted by NIT allahabad ( Motilal lal nehru national institute of technology Allahabad prayagraj )211004 CSAB 2020 .
On the direction of helpdesk CSAB 2020 on 22 nov 2020 when the first payment didn't reflect on the payment towards seat acceptance window we made second and excess payment towards same .

On 23 Nov 2020 the first payment towards seat acceptance fee of Rs 38000 ( thirty eight thousand only ) was processed and accepted by CSAB .
Transaction No[protected] ICICI Bank Bangalore and seat duly alloted .
The second and excess payment transaction No[protected] ICICI Bank Bangalore Rs 38000 ( Thirty eight thousand only ) .
I have sent proof of payments made through payment gateway to desk help CSAB 2020 with bank statement .
I am yet to receive any acknowledgement from them on same .
I request you and team to kindly help me settle with refund process .
Thank.
Regards
Hema Ganesh

Jan 16, 2021

Updated by Hema Ganesh This is in continuation of same complaint about excess amount paid of Rs 38000 paid towards seat acceptance fee .
The amount has still not been refunded by CSAB 2020 authorities inspite of repeated email follow up .
I request the forum to help me get the excess amount refunded at the earliest .
Thanks
Hema Ganesh
M/O Santosh Vishwanathan
JEE application no[protected].