Central Seat Allocation Board [Csab] — My csab 2020 money is not refunded

My ward participated in csab 2020 special rounds and paid 37000 out of which 35000 was refundable but it is not refunded.
The site is showing that is money should have been refunded by 15 dec but in my case it's still not refunded I am in an urgent need of money so please do something
His application no was[protected]
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    Central Seat Allocation Board [CSAB] Phone
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    National Institute of Technology Patna, Ashok Rajpath, Patna, Bihar, India - 800005
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