Central Seat Allocation Board [Csab] — Refund not yet received for counselling cancellation.

Address:House no. 5, Punswari Apartment, By Lane 1, A.K. Azad Road, Rehabari, Guwahati
Website:csab.nic.in

I, Leninence Saha, have paid 37000 fees for participation and and wasn't allotted any seat in the 1st round. I've also filled up the required bank details for the refund process that was supposed to be completed for refund during registration. The main website mentioned that the refund process would be initiated from 15th December 2020 but no update has been given yet about it.
I've already shared an email regarding the same and have not heard back from them yet. There has been no response on the helpline number mentioned on the cash official website too.
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    Central Seat Allocation Board [CSAB] Phone
    +91 61 2322 5726
    Central Seat Allocation Board [CSAB] Address
    National Institute of Technology Patna, Ashok Rajpath, Patna, Bihar, India - 800005
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