Cera Sanitaryware — Comot is not working properly

Address:1001/30 shalimar garden colony ,ismailganj .Lucknow 226028

We purchased on comot named CIMBA from Garg sales corporation lucknow on 02.04.2021 but are not satisfied with its working.After we flush latrine it remain stick with bottom of Comot.what can be the reason & pl help us .we are senior citizen.
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    1001/30 shalimar garden colony ,ismailganj .Lucknow 226028
    India
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