Cera Sanitaryware Limited — Bought cera new diverter not working

Address:2618 , jeevan vihar extension,sonipat

I am cera customer, i bought a new cera diverter and arrange a plumber for installation. plumber checked and found dish of diverter is not working, Cera comes with 15 years warranty of diverter, i have the bill as well . I raised a complaint on there customer care number [protected]. they are not responding . its been 3 days no one came and unable to talk to any customer care representative. Please help me my construction work is also stuck because of it.
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    2618 , jeevan vihar extension,sonipat
    India
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