| Address: | Ceragem india Lucknow , Chinhat Tiraha Pin code-226028 | | Website: | ceragem.co.in |
Dear Concern,
This is Ashwani, I have bought a ceragem machine in 2017 worth Rs. 135000. I have been promised that the ;life time service is free. I made a complaint after 6 months that machine is not working properly. Their manager Khushbu told me that motor is not working properly and it will be changed. But their owner Pratibha Tripathi asked that its electricity fluctuation and no need to change the motor and asked me to install a inverter. For your kind information, there was not any any electricity fluctuation in my colony or in my home. And the complaint was completely ignored by the owner Pratibha tripathi.
And then the same issue get started after 3 months and it it happened continiously. and after two or three months, three ball tool got defected and stopped working. I made a complaint and and asked to pay 1100 rs. And the cover over machine been charged 2200 rupees to be change.
And again the same defect get started, that the motor stopped working and when i amd ethe complaint again, the the bloody service manager asked me to pa 5500 nad 500 rs for service. And the manager charged me 800 rs for the bulb he planted in machine and said, MOTOR BADALNI PADEGI. but u would have to pay 800 rs.
After some day, I made a complaint about bulb he planted in machine, he said that it will be charged again 500 rs for service. Was this information helpful? | 
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