Chandigarh University — Abrupt behaviour of staff member of loan department

I have been in trouble since december related to document which were yet to be completed, i have asked about from many staff members of loan department of concerned university. But as i called one sir from loan department behaved in abrupt manner which deem to be unacceptable from every angle, a person come with some uncertainity to get them cleared but as disgusting behaviour is declined the reputation o[censored]niversity. kindly put such staff into psychological classes to learn how to deal with students in better manner to get their queries resolved otherwise a complain can also be filled outside university about such behaviour.
thank you