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Chandigarh University — refund of money

I had paid rs. 10000 as the installment fees during admission but then i chose other college. I had read on their website that the money could be refunded. Till now i haven't received any response from there even after complaining. I dropped my complaint in the starting of august. I would like that my money should be refunded as it is the hard earned money of a person.
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    Customer satisfaction rating
    5%
    Complaints
    201
    Pending
    0
    Resolved
    11
    phone
    +91 16 0304 4444 [General Helpline]
    location
    SCO-223 First Floor, Sector - 36 D, Chandigarh, Punjab, India - 160036