Charissa — canon aio e460 unable to print

Address:

560001

Message coming printer is offline. Collecting data. Previous complaint attended to but same problem persist.
Please attend asap. Invoice no. Sla[protected].
Current contact no. [protected] old contact no. Was [protected]
We have visited your croma office to file complaint. Two technicians visited and were unable to resole problem they use tecnical terms like wifi and lan connection. All we want is when we say print the printer should work. Even if we print from micro soft office it is not working. Kindly resolve issue