Croma Customer Care
Infiniti Retail Limited
Customer satisfaction rating: 14%
Submit a Complaint
1320
COMPLAINTS

Croma Customer Care

Infiniti Retail Limited

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Address
Unit no.201, 2nd Floor, Akruti Center Point, MIDC, Andheri East
Mumbai
Mumbai City District
Maharashtra
India - 400093
Landmarks:Next to Marol Telephone Exchange

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
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175
down
124

Phone:
Phone:
+91 22 6761 3600  [Support Office]
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90
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62
+91 72 0766 6000  [Helpline]
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64
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38
+91 40 6722 6870  [International Helpline]
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13
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23

Fax:
Fax:
+91 22 6710 1903  

Customer satisfaction rating
14%
Complaints
1320
Pending
517
Resolved
49
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Croma Complaints & Reviews

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Croma — led tv 55' samsung

 Shahaji Taur on Aug 21, 2018
Respected Sir, I have purchased many TV, ac electronic products from Croma, Aurangabad, Maharashtra shop. Invoice no SLA[protected] of 4, 15, 829rs which includes Samsung LED 55MU6470UHD/4K on 15/10/2017. Suddenly LEd TV is not working since last 15 day. I have complained about it, Samsung service engineer came and broken the back cover of TV and diagnosed the problem of Mother board . He was not efficient person and also damaged tv part. Today he came and replaced the mother board but TV is not functioning. Now he told that the panel is not working, they'll replace it. What is going on? Everytime...
Complaint comments  Read comments Complaint category TVs

Croma — refrigerator delivery

 DeepikaD on Aug 21, 2018
I placed my fridges order on 15th Aug 2018 at Borivali West Croma Center. I was told delivery of the product will be done in one day if I bill immediately which I did and next day delivery was written on my bill as well. However support staff later said there are no product in warehouse and so delivery will be done on Tuesday (today). Now I am getting messages that product will be delivered on 23rd Aug that is Thursday which mean the product delivery time Croma is taking is "NINE DAYS" as per current update. Not sure how long it will actually take.
This is one of the most pathetic services...
Complaint comments  Read comments [1]Complaint category Refrigerators

Croma — redmi y2

 abketkar on Aug 19, 2018
Yo u have sold me a redmi y2 on 29/7/2018 which is a defective phone. The battery is draining and requires recharge after every 4 hours. I was told in your store that this is a common complaint. You are called upon to replace it at your costs immediately to avoid further action against the directors. My cell no is [protected] your invoice no is sla[protected] croma oberai mall....
Complaint comments  Read comments [1]Complaint category Appliances

Croma — issue regarding the sale

 Syed Aarfath on Aug 18, 2018
Hi croma,

Today i went to the jubilee hills croma store to purchase the oneplus 6 mobile but the staff has told me that there is no stock is available if you are buying a extended warranty then we can arrange the stock but i don't want to take that extended warranty & the croma staff is not giving me the oneplus 6 without extended warranty and they are telling me the mobile cost is 42199/ but the actual cost of mobile is 39999...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Croma — wrong commitment of gift card expiry.

 gampimkamath on Aug 17, 2018
Hi croma,

Hi team,

Last year in exchange of a croma product i was given a gift card. When i checked now the card is showing expired.

I need to urgently purchase a emergency light and a mi band via croma.com. Can you please restore my gift card and the amount in it and confirm. I had asked for a cash in return of the product, but your store manager insisted on a gift card. That's why i expect you guys to help me out with this. Gampimkamath@gmail.com....
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Croma — i was committed 5% cashback by chroma while selling asus laptop.

 PRASHANT BHANDARKAR on Aug 14, 2018
While purchasing asus laptop, i've been told that i'll get 5% cash back coupon on mail. But in last two month every contact point is denying assurance. Laptop invoic is sla[protected] dated 09.06.2018.

I waited for one month to get them back to me. Since, they didn't turned up i inquired however, subsequently calls are denied

Sr[protected] is for example even r city store people are useless to help me.

Customer care calls kept on unnecessary hold ason to day 14.08.2018 around 10 am when lady name swati was there online....
Complaint comments  Read comments [2]Complaint category Laptops / Notebooks

Croma — croma-super general portable ac 1.5ton — problem with compressor

 Chaitanya Bharati Valeti on Aug 13, 2018
We bought super general portable ac on[protected] from panjagutta, hyderabad croma branch. It was working fine intially. Since february 2018, cooling was not happening even after switching it on for few hours. So we complained that and the customer care allocated that to a technician from vijayawada tulasiram ([protected]), he gave that to another technician from guntur named vykuntam ([protected]). We tried to reach him multiple times since february, but he didn't come to repair that. Finally after multiple calls, he asked us to get the equipment to guntur. Bearing all the transportation expenses...
Complaint comments  Read comments [4]Complaint category Utility Services

Croma — regarding the service for product

 Viswanath Gupta on Aug 12, 2018
Hi
I have purchased a mc-coy cooler on 1st may 2018. I got a complaint regarding its motor and swing system. Raised a complaint for the same and said provide me service person to look into this matter but he should come either weekend or before 8 am or after 7pm because of my office time,

After long time a service person called me said he will come on saturday but he did not and next saturday he called me very rudely and misbehaved.

Croma is brand and no one would like to tolerate such type of behaviour

Regards-
Viswanath
[protected]...
Complaint comments  Read comments [2]Complaint category Electronics & Appliances

Croma — damage of oneplus 5 and under insurance by onesite go

 Ganesh Jadhavotari on Aug 11, 2018
I had rised a request to repair or replace my damaged smartphone insuranced by onesite go and it assured tht ur smartphone be get pickuped in 24 to 48 hours and onesite go haf send me a box tp pack the smartphone in. Tht but still no one hadvcame to pickup the handset thy wrote me a mail tht u get repair the handset from somewhere and send us the bill and we will refund the charge...
Complaint comments  Read comments Complaint category Insurance

Croma — complaint regarding furnishing a good report

 Albert Crasto on Aug 10, 2018
This is to inform you that I have purchased a cell phone from your retail shop in Linking Road, Bandra. The sales man pounches at the point of entry at the retail shop . It seems as if they have not seen a customer in life time . Please see the CCTV
Also after approval of the product and making the bill the sales chew the customers brains for taking an insurance for one year. In spite of informing the sales man that I was not interested in the insurance, the said person almost brain washed me till I left the stores.
Then late evening I have received I received a call from a phone...
Complaint comments  Read comments Complaint category Mobile Service Providers

Croma — cancellation of order with my confirmation

 Nikhil Kesharwani on Aug 7, 2018
I have purchased a product from the croma with the discount coupon published in the there online portal. I was able to successfully placed the order.

But unfortunately, i got an email from the croma team of the cancellation of order without my concern informing they have some glitch on there website.

Till date, i didn't get a call from the croma with the explanation of the glitch as well my money is also not yet refunded.

So i didn't have my money as well as nor my placed order.

Regards,
Nikhil
+91-[protected]...
Complaint comments  Read comments [2]Complaint category Entertainment and Recreation

Croma — payment got deducted but no order confirmation

 Umaprasad Mukherjee on Aug 5, 2018
I tried to order one no. Oppo f7 from your croma app. It was in emi. Unfortunately the payment failed. But my balance got deducted.

Even when i was going to register complaint from their app, it is saying neither my mail id nor my mobile is registered with you.

But i have a clear mail from their payment gateway payu that it has been in given to croma...
Complaint comments  Read comments [4]Complaint category Mobile Handsets

Croma — croma gift vouchers expired

 Mayur_Makwana on Aug 5, 2018
Hi i was trying to place an order on august 2018 and i noticed that my gift vouchers expired : (I understand it has a 12 month validity and i'm to be blamed could not redeem this within the available date but the amount is for rs. 3000 rs. 1000/- each for 03 vouchers) which i consider is huge. Could i request you to help on this regard?

Voucher code :
Cv2dva6t96
Cv7vr6zu57
Cvhv9a73v2...
Complaint comments  Read comments [4]Complaint category Online Shopping

Croma — cancelled order

 Alka402 on Aug 3, 2018
I ordered a printer that was out of stock. I repeatedly contacted croma to cancel the pre-paid order. I eventually received a statement from croma informing me that the order was taken in error due to an invalid coupon.

They did not provide contact details.

I have repeatedly tried to call, but it appears that croma does not employ human beings on telephone support.

They did not say when my money would be credited back to my account....
Complaint comments  Read comments [3]Complaint category Computer Hardware

Croma — samsung tv

 Gunjan Sukul on Aug 2, 2018
I had recently purchased a Samsung LED 4k smart TV (43mu6470) from Croma Kandivali (W) store.

The sales person convinced me to buy a display piece with few thousands additional discount. I was extremely reluctant to buy this product, but I was assured that if there will be any issues within one year, I will get a free replacement.

Within 1 month on using wifi, the TV stopped connecting to internet. I waited for few days and then called Samsung customer care. I was given some instructions to follow, but the connection was not restored.

A samsung technician...
Complaint comments  Read comments [3]Complaint category Electronics & Appliances

Croma — misleading and false information being shared about the products

 Kumari Priyanka on Jul 31, 2018
Dear sir / ma’am,
I am priyanka gupta from gurgaon.
This mail is being written to you to inform about the misleading & false information being shared about the products by the representatives of chroma store with an intention to increase the sales & unprofessional attitude of the store manager towards the customers.
I have visited the chroma store at sector-29-a120 in gurgaon on saturday (28 july 2018) to purchase a phone (Invoice no. : sla[protected] dt. 28.7.2018 @ 2:18pm).
We enquired about the samsung & redmi phone about which we had already done the workout...
Complaint comments  Read comments [3]Complaint category Mobile Handsets

Croma — ac repairs

 sajjadhusain on Jul 30, 2018
I am regular customer with croma and this is first time i need any services and i am getting pathetic responses from the customer service when i bought this ac i was sold and convinced for extended warranty and i paid like 6000 extra for this service now when i actually need the service i am not getting any response i am stun with this selfish behavior of croma will never come back to croma nor will i recommended any one......
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Croma — no response for complain, every time new person pickup and says reminder generated, want to complain manager not reachable whats over time

 samee898 on Jul 28, 2018
On 17th july complain about my split wall ac not working after 2 days technician came and inform us no gas it has to be charge, we recharged in just summer and now raining season started how can so fast again discharged, said they have to check internal leak, i said go ahead then he suggest right now again will recharge and look for leak if it is leak take the unit to workshop and repair it. After recharge he claim rs2500/- when i ask receipt saying he did not bring receipt book and will send through whatsup till now did not receive receipt when calling no answer, then i personally went to croma...
Complaint comments  Read comments [2]Complaint category Electronics & Appliances

Croma — card expired-renewal required

 Himanshu himsd on Jul 25, 2018
Card no-[protected]

The card has been expired without any prior notice. I have the value of 5000 rs which is of no use now. Please resolve the issue immediately.

I don't mind paying 500rs to make the value as 5500. But i don't have time to visit any store. I wish i can renew it online, but you guys dont have any system. Guys, please take care of this facility online so that customers don't face issues like this.

If you wish to write to me please feel free to write on

Himanshu. Srivastava@outlook.in

Thanks croma!...
Complaint comments  Read comments [1]Complaint category Products & Services

Croma — wrong gst billing - intra state instead of inter-state gst billing

 Pooja101077 on Jul 24, 2018
I recently bought a macbook air from croma retail in rajouri garden, delhi on 8th july 2018 in my company name located in haryana; adit constructions. I gave them my gst number for billing. This was an inter state billing and as a rule they should have applied igst.in spite of repeated reminders to the store manager and the store executive to generate me an igst bill, they charged me with the sgst+cgst bill and not igst bill due to some system limitation. I had demanded an appropriate bill from the manager before buying the product worth sixty-six thousand rupees. My ca also told that this bill...
Complaint comments  Read comments [1]Complaint category Laptops / Notebooks

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