Croma
Infiniti Retail Limited
Customer satisfaction rating: 62%
Submit a Complaint
1972
COMPLAINTS
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Croma Customer Care

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Address
Unit no.201, 2nd Floor, Akruti Center Point, MIDC, Andheri East
Mumbai
Mumbai City District
Maharashtra
India - 400093
Landmarks:Next to Marol Telephone Exchange

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
323
down
191

Phone:
Phone:
+91 72 0766 6000  [Helpline]
up
144
down
78
+91 22 6761 3600  [Support Office]
up
158
down
104
+91 40 6722 6870  [International Helpline]
up
19
down
42

Fax:
Fax:
+91 22 6710 1903  

Submit a Complaint
Customer satisfaction rating
62%
Complaints
1972
Pending
693
Resolved
1011
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

Working hours
Mon 12:00 am - 12:00 am
Tue 12:00 am - 12:00 am
Wed 12:00 am - 12:00 am
Thu 12:00 am - 12:00 am
Fri 12:00 am - 12:00 am
Sat 12:00 am - 12:00 am
Sun 12:00 am - 12:00 am

Croma Complaints & Reviews

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I have purchase CROMA Inverter Fridge 541 ltr from TATA Croma Belapur, Navi Mumbai and it is not even 1 year and the fridge...
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Have ordered a LED TV on 14-Jun-2021 and as per the invoice standard delivery is on 16-Jun-2021. But till now i have not received...
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Today I have purchased one geyser, I have visited chroma store vinannagar Phoenix mall at 4:30 pm, in store there is many...
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Hello Croma,

I bought a Samsung Tablet A8 on 3rd June 2021, and it was delivered on 5th June 2021. As soon...
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Dear sir
Aj hi mera ghar par AC ki delivery hui Croma ka AC liya maine but 3rd class service 1st day hi jo mechanic AC fitted karne aya vo khud bol raha hai is AC MAI PROBLEM HAI NAYA AC AP KISI KE GHAR PAR DELIVERY KAR RHE HO TO USE PEHLE CHECK NHI KARTE AB AC A GAYA HAI TO BOL RAHA HAI MECANIC AYEGA KAL DUSRA VO CHECK KARKE JAYEGA
PEHLI BAAR MAINA CROMA KA KOI ITEM LIYA OR ITNI GHATIYA SERVICE
I WILL GO CONSUMER COURT OTHERWISE CHANGE MY AC
Jun 12, 2021

Complaint Status

Croma customer support has been notified about the posted complaint.
Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.
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    1.5 TON booked on 10jun to be delivered today still not delivered.
    Jun 12, 2021

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    Croma customer support has been notified about the posted complaint.
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      I am writing as another resort since my calls are being dodged now and your third party Onsitego is just trying to not provide...
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      This is to bring to your notice I had made a purchase from Churchgate Croma store for Rs 29499/- upon being offered Rs 3000/-...
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      Invoice Number : MLA[protected] Dated 13.09.2020.
      Item Code : 228224

      Fridge is spoil all the things and making noise
      Jun 09, 2021

      Complaint Status

      Croma customer support has been notified about the posted complaint.
      Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.
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        I ordered Apple ipad 8 Gen from Croma's online store on the 1st of June 2021. There has been only a single order confirmation...
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        Hi,
        This is RAJKUMAR ( [protected])from hyderabad, I am a very old customer of Croma store recently I have purchased...
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        I have received defective piece Order ID:[protected] from CROMA online website and now I contact customer care daily but...
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        Croma — Delayed Delivery [Resolved]

        I ordered Apple Ipad 8 Gen from Croma's online store on the 1st of June 2021. There has been only a single order confirmation...
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        I bought iphone 11 from your shop in mysore in d month of march, after a month exactly on april 25 the phone got dead its not working, on 24 night when i slept it was working and the charge was 73% but when i woke up it was dead, i called the manager of the croma shop in double road mysore, he told i need to wait untill lockdown gets over. Now im facing lot of trouble i'm unable to attend my online classes, interships my facing more difficult can you please help!!!
        The phone has 1 year warranty i
        help!!
        Jun 05, 2021

        Complaint Status

        Croma customer support has been notified about the posted complaint.
        Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.
        Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.
        Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.
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          I have purchased LG 1.5 tone 5 star AC and made payments but my payments deduct 2 times.
          Like AC Price is: 43299
          Deduct from my Account: 43299 2 times (86598).

          How can get a refund for my one payment?
          Jun 02, 2021

          Complaint Status

          Croma customer support has been notified about the posted complaint.
          Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.
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            I would like to inform you that, I have purchase O- general AC from CROMA in the name o[censored]M khona & Company ( with registered...
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            A package containing croma 1.5 t portable AC was received by me on 22.05.21 but we found it in damaged condition. Complaint...
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            Croma — Hplaptop

            Money debited, order Id was empty, not given option to review and cancellation in website, product delivered day before yesterday...
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