Croma
Infiniti Retail Limited
Customer satisfaction rating: 85%
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2131
COMPLAINTS
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Croma Customer Care

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Address
Unit no.201, 2nd Floor, Akruti Center Point, MIDC, Andheri East
Mumbai
Mumbai City District
Maharashtra
India - 400093
Landmarks:Next to Marol Telephone Exchange

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
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343
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197

Phone:
Phone:
+91 72 0766 6000  [Helpline]
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162
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89
+91 22 6761 3600  [Support Office]
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168
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109
+91 40 6722 6870  [International Helpline]
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23
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42

Fax:
Fax:
+91 22 6710 1903  

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Customer satisfaction rating
Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
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85%
Complaints
2131
Pending
48
Resolved
1761
Awesome
Awesome! This company provides an awesome customer support service, responds to our every notification, and resolves most of the user complaints.

Working hours
Mon 12:00 am - 12:00 am
Tue 12:00 am - 12:00 am
Wed 12:00 am - 12:00 am
Thu 12:00 am - 12:00 am
Fri 12:00 am - 12:00 am
Sat 12:00 am - 12:00 am
Sun 12:00 am - 12:00 am

Croma Complaints & Reviews

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I visited your Croma outlet on Nashik Road, Nashik, and purchased AQUAGUARD Crystal NXT RO, UV MTDS (HSN[protected] on Sunday i. e 24 October 2021
Order ID:SOA[protected]
delivery was to be done by 26/10/2021 but till date 27/10/2021 no delivery of the product.
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    I've Recently Bought Croma 20w Power Adapter With One Year Warranty But It's Working Stage Was Just Above One Month. I've Thrown It Away. Croma Please Sell Original Products Not Like That Croma Power Adapter ❓
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      The beading of the fridge door is not closing tightly with the result a lot of ice is collecting inside the fridge.a
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        This is regarding subject mentioned order, which was delivered on 19th October 2021 by blue dart courier.

        Regret...
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        Dear Manager,
        I had booked a Siemens Dishwasher at Coma Ripple -Mall Surat for IQ 500, as shown to me on line vide...
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        Bajaj water geyser receive but not installation after 5 days and not perfect answer by customer care only one answer sorry...
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        Its been 20 days, your mans couldn’t fix our AC which is in warranty. And Ac is not even that old its just 1.5years ago we bought that AC.

        Your people have come here for like 4-5times but didn’t do anything. They just come and say it will take 4-5 more days.
        And we got a call from croma that they will replace it with the new ac but now they’re just not doing our work neither repairing our AC nor replacing it.
        PLEASE DO SOMETHING cause we all are so fed up with this and it is october heat, we just cannot bear this heat without ac. I hope you understand our situation and do something quickly.
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          Hello Team,

          On 19th Oct 2021, I purchased elica chimney from Croma. Installation KIT is coming free with same...
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          Hello Team,

          On 19th Oct, I purchased elica chimney model : WD HAC Touch BF 60. KIT is coming free with this...
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          I did place an online order in Croma 4 months back and I did cancel the order 4 months back but I did not get the refund yet....
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          I have purchased a Samsung LED TV on 10th of October and the product is still not delivered. I have made atleast 50 times...
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          Cashback not received For airpods pro for which there was cashback offer on credit card use.
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            Samsung Washing machine we purchase on 15-10-21, representative explain Price 23900 rs and full pay 1000 rs cash back, but after billing process we check the bill price is 24599 rs, he is not explain why charge me 699 extra amount, he is explain my mistake on product price explanation. We demand pls. Explain by writings me by mail but croma persons not curiously handle this issue, so pls. Help and sortout my issue.
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              I had purchased LG washing machine from Croma Solapuron 08.09.21. on EMI but I'm shocked to see that my credit card is billed for the total amount.
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                From last 3 weeks I am calling croma call center more than 5 time for RO Servicing. Every time I am getting assurances that...
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                Sr[protected] - go through this ticket number.

                It's been more than 2 weeks to purchase this product and it's...
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                Order No -SOA[protected]
                Product : Hobb
                Amount : 19000

                We bought a hobb from Croma on 1st of...
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                Hi I have recently purchased a 55inch Sony X80j TV and I find that there is a green backlight appearing. While I am waiting...
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                I have placed an order for iphone 12 pro 256 Silver and a back cover, which was supposed to be delivered today i.e. 16 Oct...
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                I have purchased OPPO Mobile worth rs 30k and having battery issues. I have returned within 24 hrs in saleble condition. Looking for refund.
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                Croma store in meenakshi Mall, Bannerghatta road, Bangalore
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