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Croma Complaints & Reviews

www.cromaretail.com

3.8

Updated: Jul 26, 2026

Complaints 3324

Resolved

2342

Unresolved

982

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Electronics & Appliances

Croma

Croma reviews & complaints(3324)

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Order placed on Jul 22, 2026 showed delivery scheduled fore Jul 24, 2026. Then was updated for Jul 26, 2026. Now shows returned requested.

I did not request for return. I have been waiting for two days for the order to be delivered.

I tried Croma customer care multiple times but shows line is busy and routes the call to WhatsApp. This is totally absurd. This is a web order; so I cannot even go to a Croma store...

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I am writing to raise a complaint regarding the poor customer service and lack of assistance we experienced at your store while attempting to purchase a massager. We visited the store with the intention of purchasing a back massager. For around 10 minutes, no salesperson showed any interest in assisting us, despite us approaching two different salespersons and clearly stating that we wanted to see and understand the product. Eventually, one...

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Address: Kolkata, West Bengal

Dear Sir//Mam,

I am writing to formally escalate a serious concern regarding the installation of my recently purchased Aquaguard Water Purifier from Croma - New Town, Kolkata, Rajarhat, West Bengal

PRODUCT DETAILS:
Invoice Number: SLRSI9527548
Date and Time of Purchase: 04-July-2026, 07:22 PM
Order ID: SOA[protected]
Product Description: Aquaguard Aspire Halo ROUVCUALKSS 2X WQIbr...

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Dear Croma Customer Support,
I am writing to report a serious issue regarding my recently purchased iPhone 17. I have discovered that the IMEI printed on my Croma invoice is incorrect and does not match the IMEI of my device.
Unfortunately, my phone was stolen, and I used the IMEI mentioned on the invoice to file an FIR. As a result, the FIR contains an incorrect IMEI, and I am also unable to complete the CEIR registration....

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Address: Hosur

Dear Sir/Madam,

I purchased a 1 Ton Croma Brand Air Conditioner from the Croma Store, Hosur, Tamil Nadu - 635109. The unit has been used only occasionally and is still in good condition.

However, I am facing a serious issue with the cooling performance. The AC is not providing any amount of cooling, and the room does not cool down even after running it for a considerable amount of time.

I request...

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I am writing to express my dissatisfaction regarding the service request for my LED TV purchased from Croma.

I registered a service complaint on 21st May 2026 regarding an issue with my LED TV. However, despite the complaint being raised 15 days ago, I have not received any satisfactory response or resolution from your service team.

The prolonged delay has caused significant inconvenience, and repeated follow-ups...

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Address: Infinity Retailed Ltd. as CROMA, 32, JAGAT BANERJEE GHAT ROAD, CHOURA BASTE, HOWRAH-711102

I bought an AC from your Howrah Avni Mall on 22/05/2026 and they told me that the AC will be delivered on 23/05/2026 and the installation will be done on 24/05/2026. But the most surprising thing is that there is no information till today. The person under whom I bought it is named Ms Abhilasha and she is not even answering our phone now.
If I don't get the installation today, please refund my entire money and I will get it from another...

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Address: Bangalore

I have raised service request on 16/4/2026 for installation of Croma Tv at Bangalore shifted from Manipal Bangalore. Inspite of repeated calls Croma could not arrange for instaiion till 27th April 2026. One Tata Service Engineer Mr Shareef inspite of repeated calls visited my flat on 25th April and collected an advance payment for material Bross pipe etc for installationand promised the installation on 27th April before 4 P.m' Inspite of...

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I recently purchased a refrigerator from Croma (Invoice No: SLECI8192327 dated 01 April 2026). However, I noticed that my spouse’s name is missing from the invoice. I already updated my profile before placing the order to include both names. I also contacted customer care, and I was informed that a note has been added for this request.

Kindly update the invoice to reflect both names: Sonal Gupta and Silky Jain, along with...

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Hi sir, this Najeem Dheen from chennai mobile number : [protected]
April 2nd i was ordered the AGARO Regal 800W Car Vacuum Cleaner with Multipurpose Cleaning Brush (Durable ABS & Compact Body, Black) product, and i analysed the product noyt suitable for my car so i was cancelled the product on same day. mode of payment 1400 from voucher ( 3 vouchers), i rs for new coin, 292 for UPI mode.

after cancel i got voucher amount...

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I have purchsed croma tv 43' 1& haf yrs back - sept 2025 tv motherboard issue so they replced it after 10 days- currently same issue tv power on- tv is under extended warrenty .
give my money back or replce the tv ewith new onpriority, can check my multiple compaints and call ....

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Address: Fatehabad, Haryana

I placed an order for Apple iPhone 17 (256GB) on the Croma website on 27 January 2026.
Order ID: TC[protected]
Courier Partner: BlueDart
Tracking ID: [protected]
Registered Mobile Number: [protected]
The total payment of ₹82, 900 was made through legally purchased Croma Gift Vouchers.
The order was shipped through BlueDart but the courier did not deliver the parcel to me. The shipment was returned back...

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I ordered the refrigerator (Order number - "EC[protected]") from Croma website.

Product has a dent on the front side. Delivery guys have dropped it while offloading from the vehicle on 11-Mar-2026. When the installation guy came on 12-Mar-2026, he showed us the dent on the side of the front door.

I am attaching images and video for your reference. I had registered tickets with Croma support and they said someone...

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I am writing this to express my disappointment and displeasure in the Croma Service for the Croma Washing Machine CRLWMD702STL75.
The ticket was logged for "Abnormal noise". It was very loud and the washing machine was very "unstable".
The device is in warranty.
The technician visits, and informs us that the motor and 4 honger rods have to be replaced. He checked with the office and confirmed that they will be replaced...

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Address: Online plaform

Order id EC[protected] two product croma ke online platform se purchase kiye the jo ki cancel kar diye jab aakpe pas item avilable nahi he to online platform kyo chala rahe item ko kyo dikha rahe ho customer ko bevkuf bana rahe ho croma ka nam karab kar rahe ho hamar samay kharab kar rahe ho...

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Address: Dindigul

We purchased the LED TV 14/12/2024 with paid additional extended warranty

LED TV repaired on 19/01/2026 and informed croma till date no response from Croma.

When we contacted the store Manager, he told that near service center got closed we are arranging the technician shortly and it will take another 3 days
we tried reaching customer service they told wait for 1 days for update

we requested...

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Address: Lbs Marg C 603 JALARAM PARK BHANDUP SONAPUR BHANDUP WEST MUMBAI 400078

I had purchased washing machine crlwmd702stl75 fuzzy ontrol grey orer id[protected] on 24/4/2024

the machine is not working as autmatic machine
the machine does not spin and rinse properly
the machine is noisy

i want my money refunded as its not functioning as required

i have to keep following up the customer care people call but no solution given
kindly release my money...

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I am writing to escalate a long-standing and unresolved issue with my washing machine purchased on 01-Jan-2024. Despite multiple service requests, spare part replacements, and technician visits, the same water draining problem continues to recur. The repeated failures and lack of follow-up have caused significant inconvenience.

Every day we take the clothes and wash them in my aunt's house (Samsung) washing machine. It causes...

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Address: Croma Powai Branch, Mumbai, Maharashtra

Service Request Number:[protected]
Date of SR Creation: 05 Dec 2025
Branch: Croma Powai

I submitted my Acer Nitro 5 laptop for repair under extended warranty due to a spontaneous display issue. On 06 Dec 2025, a service representative visited my residence, inspected the laptop, and collected it for repair.

For nearly one week after collection, I did not receive any proactive updates from the...

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Address: kolkata, north 24 pgs, madhyamgram, 700130

Website: www.croma.com

I purchased croma tv from sanpmint with order id : 41025676. it was delivered to me on 20th oct, 2025. the Appliance got damaged within 1 month. Appliance needs a new parts as Sensor Pcb Defective, Button Pcb Defective. Problem Diagnosed by engineer provided by support team

Parts already ordered by technician, but still there is no communication from croma support to get the parts.

If this Appliance got damaged...

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