Croma Customer Care
Infiniti Retail Limited
Customer satisfaction rating: 14%
Submit a Complaint
1277
COMPLAINTS

Croma Customer Care

Infiniti Retail Limited

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Address
Unit no.201, 2nd Floor, Akruti Center Point, MIDC, Andheri East
Mumbai
Mumbai City District
Maharashtra
India - 400093
Landmarks:Next to Marol Telephone Exchange

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
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159
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116

Phone:
Phone:
+91 22 6761 3600  [Support Office]
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85
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59
+91 72 0766 6000  [Helpline]
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51
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36
+91 40 6722 6870  [International Helpline]
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12
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21

Fax:
Fax:
+91 22 6710 1903  

Customer satisfaction rating
14%
Complaints
1277
Pending
518
Resolved
48
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Croma related photos (145)

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Croma Complaints & Reviews

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Croma — a.c. installation and service not on time

 Mondkarpinky on May 24, 2018
Hi,
I have not received proper service from your croma store, Kandivali west. While booking the air conditioner on 22nd of may, 2018; it was the concern persons commitment that the ac will get installed by the next day. But, on top of it what I received was wrong compressor.
I ain't got any technicians call. And from today that is 24th of may, 2018 time 5:28 I haven't received any call or msg from the store. And the store person doesn't have any manner to talk to the customer.
I'm not liking this cromas service .
Thanks....
Complaint comments  Read comments Complaint category Appliances

Croma — poor service and money taken without doing full complaint

 braavobeenal on May 24, 2018
I have got a Tata Croma AC. Motor of its fan got dysfunctional. I called the customer care. That came and changed the motor. It started working but they they did not close the AC. That took money for new motor but did not close the AC which they had opened to repair. That said that they will come next day. I have registered a lot of complaints with the customer care but every time I visit their store they say that there is no complaint registered on my name.
I am using they open AC but since it is open, water leaks from it into my room floor. Now I am getting posted out from Pune and can't...
Complaint comments  Read comments Complaint category Electronics & Appliances

Croma — window ac not installed as promised

 BirdankarMD on May 23, 2018
Invno. Sla[protected] dt. 21.05.18.
Purchased a ac. But unfortunately not installed on next day.

The man who had turned up for the installation was very rude and doesn't know politeness and how to speak with customers.

It was humiliating and frustrating.

Even after calling service provider of carrier, no use.

Did not expected from a tata enterprise.

We respect tata's.

We request you to arrange for returning of the ac and refund us the amount.

We won't even recommend to anyone in future....
Complaint comments  Read comments Complaint category Electronics & Appliances

Croma — unhappy with the product delivery

 shashankp101 on May 21, 2018
I purchased Hitachi led 55 inch TV on 19th may 2018 Saturday, I got the delivery next day i.e20th may .

The installation engineer visited my location today, when he opened the box there was no back panel behind the TV, also many wires where hanging around(PFA, images for the same)

I tried to call customer care, somehow I was able to connect with customer care after multiple calls, they logged a service request and told me to wait for 24 hrs.

This is not the service which we expect from croma, as I am the regular customer and buying many electronic things...
Complaint comments  Read comments Complaint category TVs

Croma — water purifier not delivered even after 8 days and 3 complaints : sr15051800440

 Shahnawaz Shibli on May 19, 2018
I have ordered water purifier last friday. Since then called customer care 3 times, and everytime they say that it will reach tomorrow. But still i haven't received my product.in every call i told them that tell me exact date instead of saying that it will be delivered tomorrow. Now, i have to waste my weekend to wait for it and 99% chances are that they will still not deliver it....
Complaint comments  Read comments Complaint category Electronics & Appliances

Croma — faulty laptops

 Anthea Miranda on May 19, 2018
Hello,

I have purchased two laptops from croma, one on september 25, 2017 (Acer one 12 pqc) and the other on april 16, 2018 (Asus 14 e402na-ga022t). Both laptops worked fine for about 1-2 months. They have been on warranty. Both laptops have issues associated with the hard disk. The one purchased in april 2018 does not even start. I have logged several complaints with the customer service desk of acer (Case id: 2674078i, 2707864i). Yet, the issues do not seem to be completely solved even with technicians from acer.

I need immediate resolution.

Thanks...
Complaint comments  Read comments [1]Complaint category Laptops / Notebooks

Croma — sr16051800642 - ac installation

 rakshithsv on May 18, 2018
I purchased an ac through croma (R-mall, thane, maharashtra) on monday (14th may, 2018) and it got delivered on 15th may, 2018. From 15th may onwards, customer care is telling me that the installation will happen soon.

This company has the worst customer care services. I hope my issue will be resolved soon.

For others, please do not buy from croma if there is a dependency on the appliance with croma (Like installation)....
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Croma — croma window ac 1.5 ton crac199 model not cooling

 hemant priya patel on May 18, 2018
I have purchased croma window ac 1.5 ton 5 stars model no crac1999 from croma store indrapuram ghaziabad. Croma sales man suggested croma is product of tata but it is inferior product. It is not cooling by running even for 2 hr at 18°c, i have talked to croma store manager they told me to send engineer but still not send, and i want to return this croma window ac and want to take other popular brand. I feel very bad with croma brand.

Pls resole the issue

Hemant kumar patel
[protected]
Hemantpatel0105@gmil.com...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Croma — sony led tv. registered mobile: 9820037506

 rajive bhojwani on May 17, 2018
Its been over a week since i have complained for my tv which is under extended warranty. After 4 days techician came and told me that they will pick my tv for service center and now another 4 days have passed and nobody has bothered to call or come. Please resolve this matter at earliest. Please don't offer extented warranty in future and make your customers feel like fools....
Complaint comments  Read comments Complaint category TVs

Croma — no repair under warranty

 VandanaR on May 16, 2018
I hv 2 croma split ac. They stopped working. One is under extended warranty while other is out of warranty, foir which i agreed to pay whatever it might cost. I register complaint on the 29th april by going to the croma shop, juhu from where i hd purchased it. No one came to repair! I complained again online, by phone and by going to the shop again and again. Everytime they assure me someone will attend to it but nothing happens other than receiving new registration of the complaint on my phone! If i call the shop they dont pick! They are only harassing me. Please help!!!...
Complaint comments  Read comments Complaint category Electronics & Appliances

Croma — croma 1t split ac

 sunny1983 on May 15, 2018
Since, April 2018, my complaint is not completed. No response from the customer care not even from the store where i purchased. Pl suggest what to do ? There is no grievance cell available for the company. Where shall i go now. Pl guide. They are cheating in the name of extended warranty. Croma retail store. Gaur central mall RDC Raj Nagar Ghaziabad.

Sunny
sunny.singh2005@gmail.com...
Complaint comments  Read comments Complaint category Electronics & Appliances

Croma — philips bt speaker product code in-atii/94

 MK Pangtey on May 13, 2018
Purchased the above model with counter price of 2999/-. I proceed for the product which was against earlier bought bluetooth speaker muveacoustics which didn't performed on usage. The product was exchanged within 2 hrs of purchase. However on sale i was charged rs 3498/= charging on site warranty on the product which was as good as mrp of the product. I never asked for onsite warranty. This charges was imposed on me which is wrong. You are therefore requested to refund the additional charges levied on me. Thank you in anticipation of due refund to me....
Complaint comments  Read comments Complaint category Electronics & Appliances

Croma — complaint no. bof250418ew00054 not yet resolved

 jolamanoj on May 10, 2018
Subject - Complaint no. BOF250418EW00054 not yet resolved

With reference to the above subject, I would like to inform you that it has been almost 15 days that we have lodged our complaint but till date it has not been resolved. Unfortunately from last 4 days your customer care team has been promising me that with 24 hrs it will be resolved. If a customer buys a product from a store like Croma his expectation is that he will get the best service but unfortunately I am highly disappointed and have to think atleast twice before buying any product from Croma. If during summer season we...
Complaint comments  Read comments Complaint category Electronics & Appliances

Croma — croma split ac cooling issue service request no del220418fs00815

 swarnkamal on May 8, 2018
I am swarn kamal and my contact no is [protected].There was Cooling issue in my croma Split AC so I contacted Croma Customer care on 22nd April 2018 and executive told me that your issue will be sort out withing 72 hours but i did not get any call from Croma in next 13 days.So on 5th May again i called on Croma customer care and i briefed everything then again they provided me Complaint no DEL0550518FS00233.
I got call from croma service centre on 5th may and they sent a technician on 6th may.After inspection technician told me there is no gas so there is need of refill the gas.I asked why...
Complaint comments  Read comments Complaint category Electronics & Appliances

Croma — electric kettle make usha 3315

 Girij Pal Singh on May 5, 2018
I was very much disappointed when i went today may 5th to exchange / return an electric kettle which was purchased on may 1st - i was denied an exchange, i even asked for a credit note. Pls note item was undamaged, unused and in saleable condition.
Appreciate if you could revert at the soonest
It was purchased at croma aundh store on may 1st as indicated above. When i returned home with the appliance i was informed i already had one home so we changed our mind and proceeded for an exchange.
Therefore i visited store today at noon may 5th and approached customer care - i was...
Complaint comments  Read comments [2]Complaint category Electronics & Appliances

Croma — air cooler

 satish bagadi on May 4, 2018
Dear Team,

Your technician visited home today. He waited for 15 min, after he leftthe cooler startee leaking

We called him to inform, he said he has gone far and would come in eve.

We called him again, now he denied saying, I won’t come, you lodge a complaint again and we would attend it tomorrow or day after tomorrow.

Such disgusting services and liar technicians have filled with you.

I really feel mistaken for choosing Croma over Reliance digital. Reliance digital has fantastic customer care service.

image1.jpeg
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Croma — ac not cooling

 Sarang Lahulkar on May 3, 2018
Dear sir,

I have purchase croma ac 1.5t carc7510 5s, invoice no. Slf02a[protected] on 28th march 2017.
Last month your technician come to ac servicing. But now ac not cooling, my electricity west... Please send your technician or engeener for servicing as early as possible.
Address.
Flat no. A-8, zambad corner, shahnoor wadi darga, aurangabad-431001.
Mob. [protected]/[protected]

Regards

Sarang lahulkar
Mob. [protected]...
Complaint comments  Read comments Complaint category Appliances

Croma — cheating/fraud with customer

 tanvy on May 2, 2018
I had visited croma showroom at infinity 2 mall, malad on 18th april 2018 as i wanted to buy tv for our home on auspicious occasion of akhaytritya. We were looking out for models in tv and 1 sales person name deepak assisted us. We selected 1 tv model dled worth rs. 12990/. Sales person deepak was purposely deviating us for other models and confusing us for no reason. After spending 1 hour we still sticked to the dled croma tv of 12990/- and asked person to be quick in payments as we had to catch train. Later by talking something to his manager he came back after 15 mins daying it will get delivered...
Complaint comments  Read comments [1]Complaint category TVs

Croma — no response

 pawanmantri on May 2, 2018
I have made request for servicing for 2 croma window air conditioners (One in service period and second as paid service) on 08.04.18 and regularly asking for the same but a single reply engineer will come today but no one come.

I have no alternate to do the same job thru available sources in market and paid the money.

But till today no response from croma.

This is not good customer service by tata group....
Complaint comments  Read comments Complaint category Other

Croma — no refund in cash provided of faulty product as in policy

 Roshan Pereira on Apr 28, 2018
To whomsoever it may concern,
I have bought a faulty sony power bank from croma bhandup west mumbai and am not getting a refund in cash as per their policy,
When tested in presence of croma customer service desk in croma bhandup west mumbai the product proved faulty by me due to it not complying with its features like "through charge" and capacity of 10000mah which should have charged a 2000mah battery atleast once fully. Then croma sent the product to the service centre, croma says its not faulty even though it doesnt perform the "through charge" feature. They said incase of it...
Complaint comments  Read comments Complaint category Department Stores

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