Croma Customer Care
Infiniti Retail Limited
Customer satisfaction rating: 16%
Submit a Complaint
1200
COMPLAINTS

Croma Customer Care

Infiniti Retail Limited

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Address
Unit no.201, 2nd Floor, Akruti Center Point, MIDC, Andheri East
Mumbai
Mumbai City District
Maharashtra
India - 400093
Landmarks:Next to Marol Telephone Exchange

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
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189
down
131

Phone:
Phone:
+91 22 6761 3600  [Support Office]
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93
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64
+91 72 0766 6000  [Helpline]
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68
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41
+91 40 6722 6870  [International Helpline]
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13
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25

Fax:
Fax:
+91 22 6710 1903  

Customer satisfaction rating
16%
Complaints
1200
Pending
426
Resolved
80
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Croma related photos (154)

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Croma Complaints & Reviews

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Croma — samsung j6pro

 Divisha Gupta on Oct 18, 2018
I purchased a new phone from connaught place croma store..[protected]
My phone is swiched off again & again automatically... I go and complaint to croma store he tell me we repair ur phone not replacement.. But i want replacement... Maine croma centre s phone purchase kiya jo ki 15 days baad h problem krne laga jb m croma centre gayi toh unhone mujhe kaha sorry ma apka phone replays hoga change nh... But mujhe apne phone ki replacement chahiy...
Complaint comments  Read comments Complaint category Products & Services

Croma — complaint for cashback along with compensation.

 S Shamim on Oct 17, 2018
Hi sir/ma'm,

This is a complaint for cashback not received and how croma staff manipulate everytime also complaint for the horrible and pathetic experience with croma store (Bel road, bangalore - 560054). This is the worst experience that one can have from croma store staff.

I have purchase a mobile (Oneplus 6) from this store as the croma sales executive told me about rs.1000 cashback offer on that mobile (Oneplus 6) if purchased through hdfc cards on friday. I had multiple offers on the mobile (Oneplus 6) from the brand store however, i was interested in cashback...
Complaint comments  Read comments Complaint category Mobile Handsets

Croma Electronics — regarding laptop

 Anvesh Konuganti on Oct 14, 2018
Sir, this is anvesh kumar reddy studying msc, i have purchased dell laptop from croma electronics on 22 august 2017 lb nagar branch, hyderabad. It's not performing well i have taken to company authorized service center then also i am facing same problem, now i can't invest 35k to buy new laptop please help me out to solve this issue, i am suspecting that the company has given a demo piece to me....
Complaint comments  Read comments Complaint category Computers & Accessories

Croma — need replacement of one plus 6 phone

 Bhatia Sarabdeep on Oct 14, 2018
I have purchased this phone on 16th oct and i m facing this issue since the purchase. Current and heating problem. When i ask oneplus service centre they say it is normal to hv heating and current issue because every one plus 6 phone is different or they even say that they have not found any issue. I clearly need replacement of this phone and i will not pay any installment further to capital finance for this phone....
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Croma — didn't get my hdfc cashback, in croma phoenix market viman nagar

 debasish.das8 on Oct 8, 2018
I have bought a laptop in croma center phoneix market pune on 6th july 2018.
My invoice number is #aia[protected]. I have swap my hdfc credit card value 51590/-
It was friday, as per offer i should get cash back 1000 with in 90 days. I didnot get any cashback still yet. After followed lot of times in croma customer care there are no possitive response....
Complaint comments  Read comments Complaint category Department Stores

Croma — whirlpool front load 8 kg

 ashish malwal on Oct 6, 2018
I puchased whirlpool machine from croma last week and they told technician will come for demo. He came and told he check the machine and he told he coem back in after 30 min as this guy from whirlpool but still this was responsibility of croma team to provide proper support.

The worst part is while i call in support line to raise a concern i did not get proper support.
She old she raise a complaint srd[protected] and i asked to i want to talk with senior manager or tl if any one there because i am wasting too much time from the morning. She told they will call you after 2 hours...
Complaint comments  Read comments Complaint category Washing Machines

Croma — ordered item online almost 15 days no response from croma

 venk23.lg on Oct 5, 2018
I ordered whirlpool refrigerator from croma.com on 20 sep 2018. I got a order no with delivery date by 24th sep 2018 4 pm. On 26th sep i started calling to customer care for delivery the status was ready to ship took a service request, but failed to ship till 28th, wrote on tweeter but no proper response, on 29th mr john from escalation team called and said product will reach you on 4th oct 2018 but its still failed no one has a proper reason and status. Never ever buy anything from croma.com very pathetic, ridiculous customer service...
Complaint comments  Read comments Complaint category Refrigerators

Croma — croma physical card expired

 Navinkumaar Dhakshina Murthy on Sep 28, 2018
Hi,

My croma physical card has got expired. I had missed/forgot to redeem the card within 12 months due to busy schedule. The value of the card is 5000/-.
I feel 5000 rupees is of very good value and i am disappointed that i didnt redeem the card.

I would be grateful if you could activate my card.

My card number [protected], pin:399326

Thank you,
Navin
[protected]...
Complaint comments  Read comments Complaint category Digital Cameras

Croma — accessories are missing in vacuum cleaner and no one is responding correctly

 vivekiitd1 on Sep 26, 2018
I have purchased an Eureka Forbes Vacuum cleaner from Croma online site(www.croma.com) on 24th September 2018. Just after delivery when we opened it, we found few accessories like Hose Pipe and Demo CD was missing. I immediately registered a complaint with complain number (SR[protected]) but 3 days past no one is actually trying to resolve concern. Every time i call they say someone will call you. but nobody called except once.

Please help to resolve issue ASAP....
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Croma — missguided about the gst availing facility

 palirupalitiwari on Sep 26, 2018
We have purchased a fridge from croma, so on the bill they have mentioned customer gst no. Without saying anything and they were telling that you can avail the gst etc.

And when we had filed the gst then it was not showing which means they hv collected the tax from me and they have not deposited, thats totally wrong and unethical.

Also when i rushed to the store the guy told me that igst has stopped and they can't do anything about it. Really??

But they never charged igst on my bill, also if they have taken cgst and sgst then should file with my gst...
Complaint comments  Read comments Complaint category Unauthorized charges

Croma — croma led tv repair

 Sanjiv Bawa on Sep 24, 2018
I had registered a complaint about my Croma tv the service centre vide complaint No. 090918FS00234 dated. 09/09/2018. The mechanic came to see it and said that he will come back with the replacement of defective part.. It’s been 15 days and till date nobody has come to repair my TV. I have called the Croma Service Centre twice they always says we will refer your complaint to the concerned department but no body calls back.....
Complaint comments  Read comments Complaint category TVs

Croma — sony headphone

 devang161086 on Sep 20, 2018
My sony headphone MDR-ZZ110AP BLACK (Sr. no. P95483221G) was not working hence I had given it to the company back for repairs. I could not collect the same later and so I had sent my friend to collect it from Croma. But, the manager of croma did not issue it to my friend. I had visited the same store recently but the manager was trying to show as if the company cannot do anything and they were not aware about the whereabouts of my product.
I followed up many times but could not get the headphone.
Hence, I will be taking up the matter with higher authorities....
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Croma — after sales service

 Sanchit777 on Sep 19, 2018
Last week I purchased a Croma fully automatic washing machine and a Samsung led 43 tv from Kothrud branch pune. When the person came in for installation of washing machine both of us found out that the pipe was leaking and promised me to replace it. But it’s been a week and there’s no response from that person and Croma itself. And the Samsung led tv while purchasing it a person by the name Raj suggested us to get the Airtel dish connection with it as this model of Samsung contains a inbuilt set up box of Airtel. So I agreed with it. Then the very next day of the delivery the person came for...
Complaint comments  Read comments Complaint category Products & Services

Croma — manufacturing defect in water dispenser

 nishikant mishra on Sep 18, 2018
2 week ago i purchased a water despencer from croma preet vihar. They told us if there are any defects or any faults in despencer you can easily replace it with in 2 years. After two days of purchase the normal button of water nozzle gets stucks and all the water came out side. I called to croma regarding this and they send their technician. They opened the despencer & checked and they also found same problem. But after set up all the three buttons (Hot, normal & cold) are not working. Now we called many time to the croma customer care they always say that "we registered you complaint & we will...
Complaint comments  Read comments Complaint category Refrigerators

Croma Electronics — complaint

 Prameet Kotak on Sep 16, 2018
I bought this powerbank and has been using it often along with another powerbank.
This powerbank was sent back with my helper 1 month before the warranty expired because it started to tear from the sides.
They sent it back with him saying that it’s a physical damage and cannot be exchanged.
When i returned from my overseas trip i began to follow up with their resolutions team, but they kept buying time and saying we are looking into it.
Atm the battery pack seems to be expanding more each day and this was highlighted to the team via facebook (Their preferred...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Croma — samsung smart oven mw7000k

 Divi C on Sep 16, 2018
On 14 sept 2018, bought samsung microwave mw7000k, 15th sept (Yesterday) demo & installation done. After that, found numerous scratches in turn table in this fresh newly purchased item. Contact with croma store phoenix mall chennai. Kindly replace the entire microwave item since defective. Croma is like reputed one. Kindly take action else we would take some actions. Hoping that you deliver good customer service and satisfaction.
Sumathi
[protected]...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Croma — vodafone

 Sunil Kunder 7763 on Sep 15, 2018
Purchased one plus 6 in your borivali outlets, that time vodafone exicutives in your outlets given me sim and told that this sim is free there is no any changes, i refused several time than he requested he got taget please help, and promised me if i activated than it will charchable, but i am not activated, now vodafone sending me bill and not agree to cancel the sim, i am all ready 4 activated vodafone no. This is very bad to say croma like reputed stored allowing vidofone in your store,
If this continues your costumer not interested in visiting your store
Please do the needful
Complaint comments  Read comments Complaint category Mobile Service Providers

Croma — at&t: ceo, croma stores. invoice no. saa027010005399

 Tppl7 on Sep 15, 2018
We had purchased panasonic led 165cm th-65fx600d on 31st august, 2018 from infiniti retail limited trading as croma retail, mumbai - phoenix-a027. The engineers while doing the installation found that the tv was defective and they said that it would be replaced with a fresh piece. After that panasonic service center engineers came took the inspection of tv as per their procedure and now 15 days have passed we are still waiting for the tv. This shows how bad is the service of panasonic company and also of croma retail. They keep on saying that we need approval from seniors....
Complaint comments  Read comments Complaint category TVs

Croma — login details for microsoft account

 Smieta Laad on Sep 14, 2018
Purchase of dell laptop and microsoft office home edition lifetime package was done on 12.11.17. The croma person of growels 101, kandivali created new login id and password for microsoft sign in. Later when asked for sign in details he says he forgot password and not able to recover even. Till date i haven't received password. Kindly help me in this matter, my law exams are close and i am not able to access microsoft office....
Complaint comments  Read comments [1]Complaint category Computers & Accessories

Croma — super general fridge

 shaligramdixit@gmail.com on Sep 9, 2018
I had purchased above fridge from croma store pacific mall ghaziabad on 02.8.18 which was delivered on 02.09.18 and installed on 03.09.18. After installation i am observing following:
1. Cooling of the fridge is not effective.
2. Color ordered was not delivered.
3. There is provision of two vegetable tray whereas only one delivered.
4. No ice tray keeping provision.
5. There is scratches in body during transport.
6. No side tray in refrigerator.
7. Product is two star rating whereas i promised four star rating.
I am not satisfied with the product....
Complaint comments  Read comments Complaint category Electronics & Appliances

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