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Croma Complaints & Reviews

4.1
Last updated May 14, 2022
Complaints 2416
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Unresolved
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Croma Head Office Address

Unit no.201, 2nd Floor, Akruti Center Point, MIDC, Andheri East
Mumbai
Mumbai City District
Maharashtra
India
400093

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1800 258 3636
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+91 72 0766 6000
174
113

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Croma reviews & complaints(2416)

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My noise smart watch problem
Croma customer support has been notified about the posted complaint.
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    I went to Croma store on 11th April in Supela, Bhilai C.G. 490023 to buy IPhone 13 & gave advance of it one day prior because they said that then only the color i wanted will come. Next day when I went there they told me that they forgot to place order for that, after some discussion he said he will arrange for that color but I have to wait for another 6-7 hours. As I wanted it that day only because I had to travel to Pune and the payment...
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    Tried buying the "Apple iPhone 13 mini" from your website . For the 19-Apr-2022 transaction invoice was not generated hence the order got canceled and I have been told to order again.

    Hence I ordered the same item on 21-Apr-2022. For this transaction also I got the same order Id. Now both the orders I have canceled and have requested for refund from 23-Apr-2022.

    I have received a refund for 19-Apr-2022 but have...
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    19 April 2022 06.14pm I purchase product Candy fridge and amount 8901rs deduct in my HDFC BANK CREDIT CARD but not generate any order id and any invoice.. I complain croma customer care.
    20 April 2022 Time - 07.57pm 2nd time I purchase same product by croma. And croma generate my order id and I get delivery date 25th April 2022.
    Order Id[protected]
    But Croma not send product and Cancel My Order 25April 2022 and i...
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    We have purchase split ac wide invoice No.SLA036RS5361076 from chroma store Rajkot on dated 07.05.22. Unit is delivered to us on dated 09.05.22 but till date Unit is not installed and not a single phone number of chroma is on for customer even customer support number is also out of order....
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    Hello. I purchased an item at a Croma store a few months back. Since then, I have been receiving unsolicited spam marketing emails from Croma along with their affiliated company Tata Neu. I have attempted to unsubscribe many times in the last 6 weeks but the company says I am unsubscribed but I still receive spam mails. I also wrote to their customer support (copy attached) but there is no response. Please address this with the company.br...
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    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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    Resolved
    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

    Croma — Purchased online but product not delivered yet

    I have purchased an LG washing machine on 10th May paying full amount and the product was supposed to be delivered on 11th May. Till now i haven't received my product as well the tracking system is not at all correct. Daily they are updating a different contact number for delivery person and it ended up beings scam numbers.
    I'm really frustrated with croma service. Even the customer care people can't help here. Croma online service...
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    Croma has a cancellation policy of 7 days that they take to process the refund. I cancelled my order on 5th May 2022, so ideally it should have been processed by now but still it has not been processed. The voucher amount that I used was Rs 4000, which I have no idea by when it would be provided.

    Every time I call the customer care asking the details they tell me that they are looking into the matter and they will call me within...
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    [protected][protected][protected][protected][protected]

    Imran Khan (ASM)
    Infiniti Retail Limited | A Tata Enterprise
    Croma: Ground & 1st Floor, Natraj, Sodawala Lane, Borivali (W) Mumbai - 400092.
    Mobile: [protected]
    Mobile: Oppo F21
    Date: 24/04/2022.
    Day: Sunday
    Showroom Salesperson Name: Mr Hanif & Mrs Manisha Bhagat
    br...
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    I have purchased 2 nos of Voltas ACs on 30.04.2022 and delivered on 2.5.22. Installation is free in the product but not yet installed till date . Croma team is also promised daily but not yet completed the job. Its very bad and inconvenient to me. Then what can I do . Only option is to return the goods and go for other stores is only the solution. make arrangement to return my money at an early and collect the goods.

    Invoice no SLA310RS5183523
    PRODUCT; VOLTAS INV/AC 1.5T 183VCAZS 2ADJ 3S
    QTY; 2 NOS
    Croma customer support has been notified about the posted complaint.
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      I purchased a refrigerator from Croma store on Sarjapur Road, bangalore and I was promised by sales agent that I will get 5000 cash back and 2439 as EMI interest cash back after 90 days.
      It's been 4 months now and there is no update. has called the sales agent multiple times and each time he says I will get back to you sir.
      I had such a good offers available on Flipkart and still I went with Croma store trusting Tata brand.br...
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      Upi ref no.[protected]
      Person done scam his upi I'd
      BHARATPE[protected]@yesbankltd
      Transfered to him amount 500 on 11th May at 7.34pm....
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      I purchased a fridge from Croma on[protected] and they said it would be delivered in 2 days but I haven't received it. 10 days after purchase and with constant follow-ups, they said that the fridge wasn't available so I canceled the order and requested a refund. The customer care representative said that it would take 15 working days from the date of cancellation to refund the amount. It's been more than 20 days but I still haven't got any...
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      My Croma EGV got expired within 6 months but normally EGV is valid for one year.
      Croma customer support has been notified about the posted complaint.
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        Hi team, I had placed an order on Croma website on 9th May and cancelled it on the same day. I haven't received any confirmation for the cancellation. Can you please tell me the refund status? Order ID:[protected]
        Croma customer support has been notified about the posted complaint.
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          So, Today i order Oneplus Bullets Z bass edition from croma online, I mistakenly choose the wrong color so i go for cancelling it right away so as I cancel it, I didn’t get anything about my refund, no mail and all. Its been 6 hours and no call or message from the company.
          My order id is[protected]
          Croma customer support has been notified about the posted complaint.
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            Hi, sir I have bought a headphone from of boat from croma stores in chinarpark kolkata on 22nd January 2022. On 10 th may one side of it stopped working. As it was under warranty they agreed to replace. But when I opted the same model which was to be replaced. They told me either I have to pay more, or choose lesser model as the price has increased . Sir why shall I pay more? It's under warranty, and is it my fault that their product is faulty? Instead of replacement I was forced to get some cheaper model . Is it fare or ethical ?
            Croma customer support has been notified about the posted complaint.
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              I purchased Smart Watch and with that AC Service is included called free, specified charges in Invoice for the same.
              Now I am trying to Book AC Service, calling, mailing to customer care no resolution after 10 days. I specified Wet Service specific in Mail and they gave me Ref. No. in mail as revert, When I talk customer care executive says this is Not Wet Service Booked, this is Normal Service,
              some one call me asking what...
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              I ordered iphone 12 128gb from croma website on 10th may 2022 at 3:30pm. The payment was successfully done but the confirmation mail or message is not received till yet neither it is showing in my pending order list. So i request you to please check the matter as i have done multiple complaints on customer care but nothing has done till yet....
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              Order date:- 28/04/2022
              Service request ID : SR[protected]
              Order ID:[protected].

              I tried to cancel my order since the product wasn’t delivered within promised delivery date. Also courier service didn’t have any information about the the product for past 4 days.

              When I checked my orders in the website the cancel order option was removed from the product which is such a cheap thing to do.br...
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