Croma Complaints & Reviews

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INFINITI RETAIL LIMITED, TATA
CROMA, C/O. EMPORIUM
INDUSTRIAL PARKS (INDIA) PVT
LTD, ESR SOHNA WAREHOUSING
AND LOGISTICS PARK
GURUGRAM,
HARYANA-06,
122103,
Dear sir,

I purchased a iPhone 14pro max and a charger on against order id[protected]. And my billing address is

J R ENTERPRISES

K-1202,...

Dear sir,
I purchased a iPhone 14pro max and a charger on against order id[protected]. And my billing address is
J R ENTERPRISES
K-1202, Hawellia valancia homes
Greater Noida west, Noida extension
201306
GST-09BNQPT7084M1ZR
N this is already updated on your website.

BT I GET THE BILL ON PRITAM TYAGI NAME AND BILL I WANT ON J R ENTERPRISES.
Plz update it as soon as possible.I m waiting.

Above mail I m doing to customersupport.croma.com again and again. But they denied to correct it.

t’s mistake from your side not mine side.Already billing address was OM my company name before order. Change it otherwise I ll go to consumer court.

My order details :
Ordered on : 10th March 2023.
Order ID:[protected]
Product ID: 270410
Product Name: Sony PS5 Gaming Console[protected]
Arrival date: 24th March 2023
Registered Email ID : [protected]@gmail.com
Registered Mobile number: [protected]

The item hasnt been delivered yet. If i raise a complaint they keep closing the request stating there is another complain,...

I placed a order for PS5 from croma on 10th March. Paid full amount of 45k inr.
I was provided with a promise date of 24th March. Till date I havent received my order.
If i ask about the refund, croma support says that I wouldnt get a full refund as they would deduct some amount with no fault of mine in this and a complete refund wont be given and writing to them from twitter they tell due to the surge of demand of the product...

Hello,

Croma ticket number: C[protected]

I have made a purchase of jbl9.1 soundbar from Croma store on dated 7th march 2023 and got it installed. After 4 days i have noticed some issues in the soundbar like “ the soundbar is automatically getting turned ON which is not allowing rear speakers to charge. I have made several calls to Croma and JBL service center but the resolution provided by them was not 100% .

One of the technician visited my house and made a factory reset of soundbar that day i saw issue has been resolved. But from very next day the issue is getting repeated. I have contacted croma customer care and asked them to reopen my ticket. Later on no one is visiting my house to inspect the product. On daily basis i am chasing the customer support team but no resolution made by them.

I would request ASAP replacement/ refund of the product.

Attaching video bytes of the issue

Unable to connect laptop to mouse.

OrderId:OD[protected]Order
Date:[protected], 07:35PM
InvoiceNo:FAD1Y[protected]
InvoiceDate:[protected], 07:29AM
GSTIN:27AACCV1726H1ZE
PAN:AACCV1726H

Hi,

I have ordered "mobile phone "Redmi Note 12 Pro 5G (6GB RAM, 128GB, Onyx Black)" on 14th March 2023 from online www.croma.com. Still did not receive it. I have made full payment online. Order id is Order ID:[protected].

During ordering, it was mentioned that i would receive the mobile phone on 15th March 202. But even after 9 days, i still did not receive me phone.

I have raised a ticket...

Please see the invoice in subject line. Though the item was purchased as per the invoice date which is 27 jan 2022, , the installation was done only on the Installation date - 11 4/2022 after my multiple call request. Now there is an L3 error showing. I see it only legal from my side to ask Croma to cover and repair the L3 error as it is not yet one year from the date of installation.
I have been a faithful Croma customer for decades. The customer service says they cannot enterian my request under guarantee. This is not fair. Kindly help to solve .
I look forward to receiving your reply.
Regards
Shibu

I bought redmi note 11 pro mobile in croma, and the product i received is not good and i have a bad experience with that product, i called customer care to accept the return, but they are saying me to get charge sheet from redmi store, the product itself i did not like it and not working as expected, please help me to get out of it

Dear croma coustomer service :-

i purchase my first laptop from your store and i also buy a platinum plan worth 3000/- rupees. and they are commited me all over the india they provide me home service all over the india . and i face fingerprint and camera relatedd issues and i also visit your store and your technician is not capable for solve my problem and he told me to go lenovo service center and i am go there but they told...

I ordered a realme 8 on 12th march and the mobile was expected to arrive by 15th march. Its been 17th march and the product has not reached yet. Their customer care is not able to help. Its a horrible first time experience of croma.

Hi,

I purchased 3 Samsung AC from Croma in Jan'2022 and also purchased an extended warranty service from Croma in 2022. My extended warranty service was effective from Jan'23 and I raised a request to Croma customer care in Feb'23 for providing the servicing of all 3 AC's (one 2-ton and two 1-ton) I purchase one year back.

After doing multiple followups the service technician Irfan Shaikh (from 3rd party onsitego)...

Sub: AC Noise disturbance

Ref: Inv # SLRS601582 dt 28.02.23 Order ID SOA[protected] & Inv # SLRS610350 dt 01.03.23 Order ID SOA[protected]

Dear Croma Team

We had purchased two Croma AC model # CROMA INV/AC 1T CRLA012INF255952 5S(264178) from your Croma Outlet in Meenakshi Mall, Bannerghatta Road, Bangalore. Both the ACs’ were installed on Monday the 6th March 2023.

The problem...

I have purchased flip 5 JBL speaker from croma with Order ID:SOA[protected] on 13 Feb
Just within a month, it found defective, no response from croma showroom and its staff. They behaved very rude, will never buy again from and will suggest all the same thing

P RO+UV+UF+TDS CRLU9ROWPA254203
delivered on 5march
installed on 7 march
continiously facing problem from the day of installation
1. Not Installed correctly
2.Water leakage issue

One time repair executive visited but dont have proper knowledge of product
misleading and misguidance from service executive

Contact /Registered number - [protected]
Ishu
ishasoni.[protected]@gmail.com
order id - SOA[protected]
PRODUCT ID - 258995

Unusual delay in coordinating with brand partner in getting air conditioner purchased from thier online store..
All they give us automated answers to mails. Even calling thier customer care is of no use as they just give false promises.
Till date noone has contacted me for scheduing the installation even after 6 days of purchasing the product.
Nikhil Shukla
Croma Invoice No: SLEC682572
Date Time:[protected]
Order Id:[protected]

Dear Sir / Madam,

Re: Croma Invoice SLA[protected] / Order ID SOA[protected]

We purchased a Toshiba TV through you. It was a last unit of the stock we understood and the center at Juhu said it is good not to worry.

The installation person installed it and it worked okay for few days, however since the recent week we are facing a problem.

Whenever we are watching the TV channels, very often SPOTIFY runs some random songs and disturbs the TV we are watching . We have checked and ensured that there is NO spotify app there, yet it occurs .

I contacted your installation person to come but he is not responding.

Request to please action and send someone to check ASAP.
THanks
lionel ferreira

At the time of shopping from croma, the executives (Dev) were very humble and accepted all the changes that we asked for. We went there to buy Fridge in black colour specifically and at that time they said that they have grey colour in display but at the warehouse they do have black colour. When we finalize the model and colour (black) they make sure that at the time of delivery they will send Black colour. And we trusted them. But when we have open the packaged, the colour is dark grey and not black. And now they are not accepting.

I bought HP Victus laptop from Croma. As this product had WiFi issue hence submitted for issue rectify. Croma send it to HP service center where they detect the hardware issue and order for parts.
It had to.e to get fix it hence I recalled the laptop untill the parts arrive. While collect the laptop by Croma person he hasn't check the laptop and collected. After took the laptop at home found that there is no battery in it and when I checked with HP team they told its Croma person responsibility to check.
Such irresponsible service Croma had.