Croma Customer Care
Infiniti Retail Limited
Customer satisfaction rating: 19%
Submit a Complaint
1248
COMPLAINTS

Croma Customer Care

Infiniti Retail Limited

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Address
Unit no.201, 2nd Floor, Akruti Center Point, MIDC, Andheri East
Mumbai
Mumbai City District
Maharashtra
India - 400093
Landmarks:Next to Marol Telephone Exchange

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
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207
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140

Phone:
Phone:
+91 22 6761 3600  [Support Office]
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98
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67
+91 72 0766 6000  [Helpline]
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74
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45
+91 40 6722 6870  [International Helpline]
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15
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26

Fax:
Fax:
+91 22 6710 1903  

Customer satisfaction rating
19%
Complaints
1248
Pending
405
Resolved
129
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Croma related photos (158)

Croma Complaints & Reviews

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Croma — croma iron irreparable [Resolved]

 Shraddha Dalmia on Jan 14, 2019
I had bought a croma iron on 23rd december, 2018 from their sion outlet. I had gone to the store with the intention of buying a philips iron. The sales guy convinced us to buy croma brand iron - while it being at par with philips brand but very competitive on the price front. We also bought an extended warranty to it. Further, while i was buying, i was categorically told that if there is any problem, the product will either be repaired or immediately replaced without asking any questions or any harassment.

To our utter disappointment within 2 weeks of our usage, there were sparks...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Croma — non working of newly purchased led hdr tv model no, crel 7336

 gopal Kudlikar on Jan 12, 2019
I have purchased croma (208567) hdr 39 inch (98cm) led tv crel 7336 from croma store prozon mall aurangabad on dated 11/01/2019. When i started tv in home on 12/01/2019 the display shows pink colouring led tv is not working, video of led is looking as fogged type now tv is blank
And when i calling shop owner contineously he didnt responded your service is very worst.
Again i request you please regretting my dead led tv as an earliest...
Complaint comments  Read comments Complaint category TVs

Croma — complaint against the croma ref dc 190l crar 0212 3s

 erikalui on Jan 12, 2019
I am hereby making a complaint against the croma ref dc 190l crar0212 3s purchased by me on 25th january 2018 (Invoice number sent to croma). I have purchased this refrigerator from the croma malad store. From the beginning, the refrigerator has been giving many problems like water collects on the outer surface of the fridge and on the first shelf of the fridge always remains moist and this used to happen despite of the temperature being adjusted as per the season. My vegetables get moist within a day which is why i can't even keep them in the fridge. The electricity bill also comes high due to...
Complaint comments  Read comments Complaint category Refrigerators

Croma — bought new soundbar remote missing

 rishabh0001 on Jan 10, 2019
Hi bought a phillips sound bar from croma store rdc ghaziabad. When reached home and open the system found no remote was there not any cable was provided. Same day that on 1st jan 2019 a lodged a complaint of it. I was given assurance next day engineer will come. I waited no body came i even visited store twice nothing fruitful. I didnot even got call from service engineer. Meanwhile i got call from croma customer care i told them the problem. Today morning i got message that my problem has been resolved. That is really pathetic. Very bad service. By croma...
Complaint comments  Read comments Complaint category Appliances

Croma — poor product performance and selling with misinformation

 arvind_kjain on Jan 5, 2019
I had purchased dell inspiron laptop from croma preetvihar store vide invoice no. Sla[protected] for rs. 54, 000.00 on 9.12.18. While purchasing we were inclined to buy hp laptop but store representative named jay lead us to by dell laptop instead qouting numerous advantages with assurance that we stand support for the product. It was assured that in case of any problem with the dell laptop within guarantee period croma provides guarantee to get it repaired within 24 hours or the customer will be refunded money vouchers of equivalent value to buy alternative product. Considering the attractive...
Complaint comments  Read comments Complaint category Laptops / Notebooks

Croma — cancelling order after confirming the order.

 Akash. on Jan 4, 2019
I ordered a sony earphone during a offer period. I confirmed the dispatch three times. But they later called me that they won't deliver it due to discontinuity of the product.

Irony is the earphone is still available but they decline it by calling it a technical glitch.

They didn't want to give the product at the discounted rate. That's the issue so they cancelled the order.

Order id:no. Sle005ec1040861
Model : sony ex155

I hope they learn something from other tata company and don't spoil the tata branding....
Complaint comments  Read comments Complaint category Computers & Accessories

Croma — excess amount charged

 Chitral Raj on Dec 28, 2018
I was boarding a flight to lko from delhi bearing from t-1 indira gandhi airport. I purchased a saregama carvaan from croma store and thereby, decided two pay the amount in different parts i was charged 2500 indian rupees from my axis account and subsequently instead of charging the remaining amount i was again charged a fee of 5990 from my hdfc account. There is no dispute that i haven’t received the product. My only grievance is that i want my payment of rs. 2500, back in my account. Kindly, revert back to mailbox i. E. Cgambhirc@gmail...
Complaint comments  Read comments Complaint category Credit Cards

Croma — installation of super general washing machine

 kambli sarita on Dec 24, 2018
I had purchased one washing machine/ mixer grinder/water filter from your store in r city ghatkopar mumbai on 16-12-18 which was delivered to me on[protected] as per my request. Request for installation was made by on 19-12-18 itself, the water filter was installed promptly within stipulated time however the washing machine is still to be installed. I had telephonic talk with your call center official every day from 21-12-18 they were reluctant to give the phone number of croma ghatkopar branch, after daily phone calls the guy on the duty on 23-12-18 at 15.00hrs connected me over conference call...
Complaint comments  Read comments [2]Complaint category Washing Machines

Croma — cash back not received

 vs bhadoria on Dec 24, 2018
Reference is made to croma invoice no. Sla[protected] dated 20 oct 2018 (19:12:45) and purchased whirlpool refrigrator costing rs 46551/- through sbi card and eligible for 5% cash back. But amount has not yet creadited o. Sbi card. Request support. I guess tey are not intrested to give 5 percent cash back, everytime they behave in same manner, poor customer support by croma as well as sbi cards
Vikrant singh bhadoria
[protected]
Vicky_indian_1984@yahoo.co.in...
Complaint comments  Read comments [2]Complaint category Electronics & Appliances

Croma — sony power bank

 KrishanArora28 on Dec 21, 2018
Bought a power bank from chroma in crown interiors faridabad through the executive mr shoaib. On the pack of power bank special offer worth somewhat 650 rs adapter free along with power bank. Chroma executive asked me that it would be inside the pack so i bought without opening the box. But when i opened it there was no adapter in the box, asked the executive he simply said he does not have any accessories loose along with pack.

Kindly provide the accessory that was meant to be along with box. As chroma people on showroom are denying for any help....
Complaint comments  Read comments Complaint category Electronics & Appliances

Croma — product not deliver and refund

 umesh4u8 on Dec 19, 2018
Taken panasonic washing machine on 9 dec 18.. Till date i. E on 19 dec18 not delivered.. Also nobody knows from caller team and sales team about my product transaction..
Also asked about refund... Answer was it will get refund after 7 to 8 days.
Both things not confirmed.. From last 10 days i am taking followup i am not getting my product nor my amount.
I am not getting any reply from customersupport@gmail id....
Complaint comments  Read comments [1]Complaint category Washing Machines

Croma — croma delivered defective sony party speaker costing rs.53999

 mogalove on Dec 18, 2018
Bought sony party speaker from croma bhy branch. At the time of delivery on 9th dec, on checking the system it was found that it was not functioning properly and so i requested the croma sales person (To take the speaker back but he refused saying that it was a setting problem which the sony tech person would visit within 24hrs to check and give a demo explanation. But it is over 9 days that nobody has bothered. We have been following up with the croma sales person on the mobile number through which he called us. Also a complaint was lodge twice but the complaint number was given only on the 2nd...
Complaint comments  Read comments Complaint category Electronics & Appliances

Croma — product delivery and installation delay

 Svoola on Dec 16, 2018
I had purchased a 12lt a. O smith geyser from croma attapur on 13.12.2018, after confirming it with them on phone that the product would be delivered nexy day and would also be installed on the same day. I especially went this store driving for more than 10kms because they promised the delivery next day. The product was not delivered on 14th dec as promised. After repeated calls i was informed about the break down of the vehicle at 7.30 pm on 14th. The next day after repeated calls starting at 2pm from my side the product was delivered at 7.30pm on 15th dec. The team told me that they are sending...
Complaint comments  Read comments Complaint category Electronics & Appliances

Croma — damaged fridge door

 Balajis22_g on Dec 13, 2018
I had purchased a whirlpool double door fridge (Model inv278) on 8th november 2018 from croma showroom in velachery, chennai. It was delivered on 9th and installed by croma people on 10th november.

After installation i noticed that there were scratches on the bottom lining of the door. I immediately took pictures and sent it to the croma technician who installed it. After many follow-ups they assured they will ask whirlpool company to change the door. After four weeks, finally i lost patience and asked them to give me a solution. The whirlpool service center (Ramanagar, chennai) called...
Complaint comments  Read comments [1]Complaint category Refrigerators

Croma — whirlpool double door refrigerator

 Balajis22_g on Dec 13, 2018
I had purchased a whirlpool double door fridge (Model inv278) on 8th november 2018 from croma showroom in velachery, chennai. It was delivered on 9th and installed by croma people on 10th november.
On 10th november whirlpool technician visited our house and said that the fridge stand provided by croma will not support the weight of the fridge. So he refused to install the fridge and went away. So finally i had to call the croma people who installed the fridge.

After installation i noticed that there were scratches on the bottom lining of the door. I immediately took pictures...
Complaint comments  Read comments Complaint category Refrigerators

Croma — sony laptop not got repaired by croma as it was in extended warranty.

 Girish Khandait on Dec 11, 2018
Raised complaint in Croma for my laptop issue in extended warranty but from past one year not got any proper resolution on it and now extended warranty got over without any resolution or use.

While purchasing Croma people told me that to take extended warranty from Croma as laptop got discontinued from Sony.

As I submitted my laptop as per Croma people told me that in Sony service center many times but not got proper solution only I faces many challenges and wrong direction.

First time they told me that Sony people will come to my place to see laptop...
Complaint comments  Read comments Complaint category Laptops / Notebooks

Croma — honor play mobile

 Haedhunaa on Dec 9, 2018
I bought new honor play mobile from croma, belapur, the mobile slipped from my hand and display was cracked. I contacted customer service they said "display screen cost + service cost + gst" will be payable by me. I don't really understand what's the use of giving guarantee card, the # not covered anything. I really did mistake for choosing to buy electronics in croma....
Complaint comments  Read comments Complaint category Mobile Handsets

Croma — mil tec grinding machine

 Rajnish Agrawal on Dec 3, 2018
I bought this Grinding Machine from Croma sarjapur road, bangalore. They confirmed installation of the machine within 48 hrs of delivery, It's 3 WEEKS NOW and surprisingly they don't send anyone for installation.

I had called Croma more than 50 times but everytime the customer care says the same thing as they have been mugged that person will come. When the person will come ONLY CROMA knows and not even God.

I had bought products from several stores but never seen such lathargic approach. It seems they don't care.

Now I want to return this product and...
Complaint comments  Read comments Complaint category Electronics & Appliances

Croma — worst/pathetic service

 Likhith Smk on Dec 2, 2018
I had bought croma refrigerator 215 litres in 2017. We found that a small cup which collects the water from the freezer and send it to bottom container was missing. I have raised multiple complaints and its been alomst 2years, no resolution at all. Few complaints are still open. I have visited the croma outlets multiple times but no use of it. Technicians call when i loose my patience over customer care number and thats it. I am fed up as a customer. Please do not buy croma goods. The worst service....
Complaint comments  Read comments Complaint category Refrigerators

Croma — misguided me to purchase another product

 Jayeshtarla on Dec 1, 2018
Hi... I had visited croma - store at phoenix mall on 14/10/2018 to buy a sony smart tv. Mr imran was the sales person who was attending me. I saw few models of sony led tv. But he convinced me to buy panasonic led tv (4k) by saying that it would work very well with iphone x. Also he told me that this panasonic tv would operate verygood with your iphone, it is specially built for iphone users. Unfortunately i trust him. Now technician who came for demo told me that it will not operate with iphone, its built for android phones. I was shocked yo hear this from panasonic technician.
Hope you...
Complaint comments  Read comments Complaint category Electronics & Appliances

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