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Croma Complaints & Reviews

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Last updated Apr 13, 2024
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Croma reviews & complaints(3205)

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S
Satyam Mvv
Apr 13, 2024
Apr 14, 2024
This thread was updated on Apr 14, 2024
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Water comes from ac indoor unit

I purchased croma 1.5 5 star as from tata retail store at kakinada on 04.04.24. The installation was done on 12.04.24 after repeated requested the service engineer. But after installation water was coming from indoor unit in ONE DAY. So plese send your service engineer to rectiry it ....
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JaikumarAjwani
from Pune, Maharashtra
Apr 12, 2024
Apr 14, 2024
This thread was updated on Apr 14, 2024
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AC Service - Quality and Bill

AC was serviced by Croma technician on 2nd April. Still now, bill has not been provided.The AC is not cooling well.Need urgent attention...
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L
Lalrin Sanga
Apr 10, 2024
Apr 14, 2024
This thread was updated on Apr 14, 2024
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2 tons Air Conditioner

Address:Soccoro, Porvorim, Goa

I bought my 2 Tons AC from Croma, Porvorim Branch, Goa. Once, i got problem with the swinging system and after many complains they sent an engineer, and the problem was resolved. Other than that, even after one year i still got no free servicing (like cleaning).

Before i bought this AC i bought q smaller ACs from Reliance Digital and I've got two free servicing till date, and they told me that they will come again for the...
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A
alfarooqraut
Apr 5, 2024
Apr 14, 2024
This thread was updated on Apr 14, 2024
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Split AC cooling issue.

Address:Noor Clinic B/08 Tanwar Nagar Kausa Mumbra Thane 400612
Website:www.croma.com

I had purchased my 1 tone split AC from Croma Thane branch on 11/06/2023 this product is under warranty but since purchase it requires service 2-3 months. Now since last 2 months the technician told me to do jet service which was chargeable but on repeated complaints jet service was done but it did not last long & again there is no cooling again I was advised for paid jet service which I have refused. Either the service centre is not doing...
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T
Tanisha23234
Apr 5, 2024
Apr 14, 2024
This thread was updated on Apr 14, 2024
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Product still in warrenty but they are not replacing it

Address:Mumbai 400069, Maharashtra, India
Website:croma

My earphones stopped working after 2 months and they are still in warranty But i have called them they are not picking my call and also reject request raised on website....
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Ashwiniharyan08
from Mumbai, Maharashtra
Apr 4, 2024
Apr 14, 2024
This thread was updated on Apr 14, 2024
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Denying to cancel order

My order no is SOA[protected]...My dad has ordered mentioned productsin order no on March 14th 2024 from Croma ...he paid in cash n croma people gave us invoice ...out of that order we ask to deliver chimney only as as it was required but due to contractor pending work we are not facing some legal issues and we r requesting to chroma to cancel the order but they are not entertaining us ...if the other products are not delivered yet then...
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Sridhar thiyagarajan
from Chengalpattu, Tamil Nadu
Apr 4, 2024
Apr 8, 2024
This thread was updated on Apr 8, 2024
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Requesting to send a GST invoice

Address:Mahindra world city

My order I'd is SOA[protected]:1
PANASONIC INV/AC 1.5T EU18AKY3XF 3S. I have purchased a AC and delivered on[protected]. But I didnt get GST invoice. Kindly send me the GST invoice in the following email: [protected]@gmail.com. thanks...
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Raj Nayyar
from Kolkata, West Bengal
Mar 30, 2024
Apr 1, 2024
This thread was updated on Apr 1, 2024
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Staff Misbehaviour and Denial of Service and attempt of financial fraud.

Hey there. Is Croma (New Town Branch, Kolkata) being run by bunch of goons. I was misbehaved and was harassed at the store.

Today arounf 6.30 PM I went to NewTown Croma store with the intention of buying an Apple charger adapter. I took it and went to the billing counter where no one was there to attend me. Waited for many mins only after calling out loud was attended by one of the representatives Mr. Naskar (Title, as first...
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T
Tameem Saied
Mar 19, 2024
Apr 2, 2024
This thread was updated on Apr 2, 2024
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Dangerously Defective Whirlpool Washing Machine not being fixed/replaced

My uncle and aunt are senior citizens who purchased a WHIRLPOOL WM TL 7.5KG PREMIER GENX GRY from CROMA Alwarpet Branch on 18th August 2023. Within the first month itself there were vibration and jarring noise issues. They complained to CROMA Sales team Ms Tamarai (Contact [protected]) who gave contact of Whirlpool Service person Mr Amritharaj (Contact [protected]) . Initially he was cooperative and helped reduce some of the problem though...
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H
Harun66
from Bengaluru, Karnataka
Mar 13, 2024
Mar 14, 2024
This thread was updated on Mar 14, 2024
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Nothing Earstick

After several days of mails and tickets the product was finally returned. It was picked up from me on the 6th March. It's been 7 days since and the return is not even updated online. There's no acknowledgement the product was returned from Croma's side.
Hence, refund is not yet initiated as well. Tickets raised are being closed and mails go unanswered....
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N
nayan02
from Bhagalpur, Bihar
Mar 11, 2024
Mar 13, 2024
This thread was updated on Mar 13, 2024
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Despite of several time time discussion the company refused to replace my product

The tv was having the manufacturing defects which was assesd by their team.they promised replacement but they have now refused to it despite of several reminder given by me. they took 4 months to address the issue. they send the delivery partner without recipt of collecton of the product they forefully closed the complaint which is a clear case of misleading to the customer. please take strict action agaist it or we would be bound for legal...
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P
Patelsr2110
from Gandhinagar, Gujarat
Mar 11, 2024
Apr 3, 2024
This thread was updated on Apr 3, 2024
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Croma refrigerator service regarding call on customer care

Address:kalol

Product Croma Ref FF 335L 3STR CRAR2387 complaint raised on 4th march with reference number AHD040324FS00579 but complaint closed without resolve issue.
mail conversaation
Thank you for choosing Croma.

We are sorry that your product Croma Ref FF 335L 3STR CRAR2387 is not working.

With reference to your email, we have registered a request for repair of the product with reference number AHD040324FS00579br...
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Patelsr2110
from Gandhinagar, Gujarat
Mar 11, 2024
Apr 3, 2024
This thread was updated on Apr 3, 2024
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Croma refrigerator service regarding

Address:Kalol

AHD040324FS00579 with given service request number raised on 4th March but still not resolved by croma service centre and daily from care given wrong commitment croma refrigerator Croma Ref FF 335L 3STR CRAR2387 is not working....
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A
asif khan2
Mar 4, 2024
Mar 9, 2024
This thread was updated on Mar 9, 2024
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Laptop warranty and other emi issue

Address:22b chandigarh croma

Sir i bought a laptop from chandigarh 22b croma and the total amount is 44500 but they charge me 52000 something and aslo told me this 0 cost emi and warranty is 1 year bt i receive a old product the warranty is 6 month remaining showing and i aslo contact him for warranty case they told me within 15 days your warranty will be automactic extended bt no result i found and today i checked the invoice of my laptop is 44500 rs bt they charge...
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A
AbheeJha
Feb 29, 2024
Mar 1, 2024
This thread was updated on Mar 1, 2024
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Request for Price Adjustment for Recent Purchase of Samsung S23 Ultra

I am writing to bring to your attention a discrepancy in the pricing of a product I recently purchased from Croma.

On February 26th, 2024, I purchased a Samsung S23 Ultra from Croma, and the billing amount for the transaction was ₹93, 700. However, upon checking the Croma website today, February 29th, 2024, I noticed that the price for the same Samsung S23 Ultra has been reduced to ₹89, 990.

This significant...
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A
Arjukalra88
Feb 21, 2024
Feb 24, 2024
This thread was updated on Feb 24, 2024
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Issue with refund

I have never received my order and now when I'm following up with croma team for refund they are asking me to wait for 7 days for item to receive back to their warehouse. Where even in tracking also there are no updates on the return status. May I kindly request you to help me by getting my refund of money for iphone. Attaching courier tracking details...
+1 photos
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R
Rdr55
from Pune Metropolitan Area, Maharashtra
Feb 8, 2024
Feb 12, 2024
This thread was updated on Feb 12, 2024
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

HP Printer HP 4826 DJ IA ULTRA PRINTER

Address:Aundh Pune

The Product is under extended warranty . I have given a written complaint received a call from a third party claiming to be technician from a different city and state asking for Bank details.

When i wrote back to CROMA
1. No response to the mail
2. No clarification on third-party call for Bank details.
3. My priduct is still no repaired.

Mrs Alka Ranjan
Pune...
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V
vanshraja
Feb 3, 2024
Feb 5, 2024
This thread was updated on Feb 5, 2024
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Pureit purifier service related

Address:Delhi

I have purchased Pureit Purifier from Croma on 02.08.2022 and an AMC for two year were imposed in us, despite our repeated, No, No. After taking this AMC their representative have visited once for service and no Candle was replaced. He promised to change it on next visit in August 2023, but till date nobody visited us for AMC. You are requested to please instruct the concerned company to visit and replace the candle free of cost, which was...
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AmitJ2024
from Pune, Maharashtra
Feb 1, 2024
Feb 5, 2024
This thread was updated on Feb 5, 2024
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Apple Airpods 3rd gen

I have received the said product on 18th December 2023 and immediately raised a return request as I was not satisfied with the product. After sharing the images of the product I got a confirmation call from croma quoting, "your return request have been approved and we shall shortly pick the product." but then nothing happened and after enquiring about my request, they said the request have been rejected due to unknown reasons. I have called...
+3 photos
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S
srladaf
from Latur, Maharashtra
Feb 1, 2024
Feb 5, 2024
This thread was updated on Feb 5, 2024
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Washing machine 8KG

Address:Rudraksha city back side of Ajanta Diesel near Dabhade nagar, Latur

Washing machine not starting....
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