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Croma Complaints & Reviews

www.cromaretail.com

3.8

Updated: Oct 15, 2025

Complaints 3285

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2318

Unresolved

967

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Electronics & Appliances

Croma

Croma reviews & complaints(3285)

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Croma (Infiniti Retail Ltd.) has sold a defective television from Samsung brand. Despite multiple complaints and service person visit the problem has not got addressed. Infact the service person has not been able to identify problem and each time a different reason is suggested for the problem. It seems the product is inherently defective and both Croma as well as Samsung are not willing to accept and acknowledge this. They have been trying...

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I have purchased 2 washing machines recently (one in Hyd 2 months back and one 3 weeks back) ... Both the products were found faulty.

Pune one, was discovered faulty by the technician during the installation and demo itself and yet didn't get any proper support team for the replacement/return and eventually after lots of follow up it was closed. And in whole these things my old washing machine, which was exchanged was also...

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Address: online purchase

Hi i booked a Nothing 3A mobile phone online on Croma.com. on 27th August 2025. the delivery date was mentioned as 1st September 2025. However, I have not received my product yet. When I raised a complaint, I was told that it is being looked into but no specific date of delivery was provided. I receive messages from bludart claiming they will deliver my phone on that day however when I access the link to track my phone, the delivery date...

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Laptop order date - 25.08.25 with online payment.
Delivery date - 28.08.25
But in the midnight of 28.08.25 at 00:01 am I got a mail that order has been delivered. But I haven't received it yet.

Emailed the customer support, talked with customer care and file service request complaint at croma but no proper response. And no update from logistics partner said by customer care.

I want my refund. I...

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Address: Mumbai Phoenix Parel store

Dear Sir
I had bought a Croma Samsung TV on 12th August from their Phoenix Lower Parel showroom and was in contact with one Mr. Saad Quereshi. However on the same day we realised that the size of the TV was very big to accommodate at our home and on the 12th itself we called and informed the salesperson concerned. On the 13th of August we used the online option to cancel the sale and have an acknowledgment for the same. However the...

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I have purchased HP laptop from CROMA Solapur, on dt. 09.8.25 after completion of all payment. laptop bag still not received. The salesperson committed that bag would receive within 3-4 days but after 14 days. He still saying same. It is totally unsatisfied.

name-Gargi Deshpande
mob no. [protected]...

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I order a adapter Boompods Type A 2-Port Charger (Adapter OnlyBlack) on croma only which cost Rs.400 when i recived the product it was defective and it is so sticky such that i sticks with my hand and the padakaging was too old so immediatelly i requested refund and they came on the next day and got the product from me which was happened 5th Aug 2025 and they called me and stated that you will recieve amount within 5 to days but till now...

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Address: Prayagraj

I have ordered an SONY MDR-EX14AP wired earphone with mic having orderID: EC[protected] was to be delivered on 11 August 2025 but it is delayed it is not shipped yet please look into it....

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Address: Mumbai

Website: Croma

I ordered a mobile phone worth ₹19, 999 from Croma via the Tata Neu platform, opting for EMI payment through my credit card.

Order confirmed and dispatched – tracking ID provided via Blue Dart.

After 12 days of no delivery, I contacted Croma and was told the order was put on hold at the merchant’s request. Blue Dart confirmed the same.

No prior communication was given by Tata Neu...

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Address: India

I ordered a TWS (earbuds) from Croma's official website after reading some seemingly positive reviews. I made the payment via UPI and a ₹500 gift voucher, totaling ₹799. However, after doing further research through external sources, I found that the product actually had very poor reviews, so I immediately cancelled the order.

According to Croma’s policy, the refund should be processed within 7 business days....

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Website: www.croma.com/zipcare-protect-advanced-2-years-for-gaming-laptops-rs-100000-rs-150000-/p/257630

I purchased a Croma ZipCare Protect Advanced 2-Year plan for my gaming laptop (Rs. 1, 00, 000 – Rs. 1, 50, 000) from Croma. As clearly mentioned in the product listing and terms on Croma’s official website (https://www.croma.com/zipcare-protect-advanced-2-years-for-gaming-laptops-rs-10...⇄ onsite service is included.

However, when I raised a service request, I was informed over call that onsite...

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Address: Ground Floor, By Marriott, near Fairfield, CB Block(Newtown), Action Area I, Newtown, Kolkata, New Town, West Bengal 700156

I purchased a washing machine from Croma New Town, Kolkata after confirming with the salesman (Mr. Somnath) that it had WiFi. But after delivery, I found it does not support WiFi. I’ve been following up for 15+ days with no proper resolution. Instead of correcting their mistake, the store tried to offer me a ₹1000 gift voucher to stay quiet — which is insulting. This is a clear case of mis-selling, cheating, and mental harassment....

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Address: 303, Pacific Fortune, Opp. Jain Derasar, Panchnath Plot, Rajkot

We purchased Croma 1.5 ton AC vide Invoice No. SLECI4425557 Dated: 28/5/2025 at our Rajkot office.
The delivered piece was faulty and was making a lot of noise. We made several complaints regarding the same and finally on 27th June the replacement was approved.
The faulty AC was picked up and credit note No. RIE004ECI126312 dated 25/6/2025 was issued.
Today its 16th July almost 2 months from the date of our purchase...

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Address: Hastinapuram, Hyderabad

Purchased quick heal anti virus from CROMA stores vide bill no 1005, however there was no code within the packet for loading the anti virus.
Date of purchase 13 July 20225
time 2035
Order no SOA[protected]
Croma stores, Hastinapuram, Hyderabad...

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I have obtained croma gift card from microsoft rewards and i have two gift cards but neither of them are redeeming but validity is still there and both are valid gift cards but it is showing gift card is not applicable...

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The TV was working fine and suddenly it restarted multiple times and then I found out that the WIFI is not connected. I tried to connect the TV to another WIFI, but it was taking too much time and then eventually gave me the error "Unable to connect. Please try again."
I switched off both the TV and the router. And then after some time opened both. Was able to connect other devices through the Wi-Fi router but the TV was...

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Address: Croma Head Office Address Unit no.201, 2nd Floor, Akruti Center Point, MIDC, Andheri East Mumbai Mumbai City District Maharashtra India 400093

I placed an order for the ILIFE A20 Pro Vacuum Cleaner via the Tata Neu app (Order ID: TC[protected] on 24th June, with the promised delivery date of 25th June as per the app.

The shipment tracking ID provided is Bluedart [protected]. However, when I track the shipment, it displays the status: "Need department name / extension number." This is highly inappropriate, as the shipping address provided is my residential...

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Dear Croma Support Team,
I am writing to escalate an ongoing and unresolved issue with the Croma 1 Ton AC purchased online last month. The product has not been functioning as expected — the AC is not cooling at all since installation — and my repeated attempts to seek support have not been met with any meaningful response or ownership.
From the very beginning, there has been a clear lack of professional communication...

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Address: Croma 10 number market bhopal

Bought a sony sound bar on 16th June 2025 and it stopped working by the morning 18th June 2025, Croma is not replacing my product and after 24th June 2025 I’ll be not valid toh return or replace my product due to their return and replacement policy kindly register a complaint aş they are not replacing my product...

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Address: Croma 10 number market Bhopal

Croma 10no. Market Bhopal is not replacing and returning the faulty product I purchased on 16th June 2025 and stopped working within 10 hours o[censored]se they are fooling me with their tricks, kindly register my compalint...

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