Croma Complaints & Reviews

We have ordered Air cooler in May 2024 via Croma online store. The product from Orient company. As per Croma online it's mentioned that product gives air throw 60ft and has Inverted compatability.
But product is not working as mentioned.

Product : ORIENT ULTIMO 65
Company : Orient
Order#:[protected]
Invoice No: SLEC9319364

Raised the complaint in Croma portal but no solution on...

Chroma Grievance Officer,

This is related to newly brought Sony headphones from Chroma Kothrud, Pune, Center.
I am writing this letter on behalf of my husband. Kindly treat this as formal escalation from my end.
My Husband Visited your Chroma kothrud store to buy good quality headphones with noise cancellation facility (over calls). From the Chroma agent, we were recommended to buy Soni product worth about...

Dear Croma Customer Service Team,

I am writing to express my deep frustration and disappointment with the customer service I have received over the past two months. Despite numerous emails and comments, I have not received any satisfactory response or resolution to my concerns.

To provide some context, I have been facing issues with the newly purchased cooler 60l and have repeatedly reached out to your team...

I was purchasing Samsung AC from Croma store on date 17th May, 2024.
When I was purchasing AC salesperson talk about 5 Years comprehensive warranty also received warranty card with AC but when I was call about service Croma as well as Samsung they denied for warranty. they are only calling that your AC only have a 1 year warranty.

Croma Showroom persons was also not answering.

Crome only support till payment. after payment they don't care about customers.

Ordered a Panasonic ac from Croma online(through tata neu). Expected delivery date at that time was 30/05. Ordered on 28/05.

30/05: got a reschedule message that the delivery will now be on 31/05

31/05: rescheduled delivery on 03/06

Meanwhile started raising concerns on Twitter and customer care. Apparently they are concerned that I'm dissatisfied and the team is working on it and will revert within...

I had opted for same day delivery (with 99rs extra) for MacBook Air on 31st May 2024. However, I have not yet received the order or any response from Croma regarding the shipment. Their contact channels are all automated (& useless). I am highly dissatisfied by the lack of accountability with high high value orders....

Hi,
I have purchased Symphony cooler from croma website.
On website it is mentioned that it will cover 170 sq feet area and will throw Air until 40 feet.
When I received cooler and checked it cover 16 sq feet area and it throw Air 5 feet only.
Symphony technician checked and said it will cover only 16 sqft area.
I have informed both croma and Symphony to connect me and return product but no one answering...

I complaint many times from croma customer care number 6-7 times
They tick solved mark without visit my home and without any call
I complain in croma store also but they check customer patience only not giving any solution. I am writing this last time if croma doest repair or change my ac then i will go to court because i buyed extended warranty not in free.
Mob no . [protected],
[protected]

Very disappointed to write the level of service I have received from Croma for the extended Annual maintenance service purchase I made in February 2022.

I raised service request for all my 3 AC’s on 21.05.24 and inspite of chasing your customer care till date no technician has been assigned.
Even I escalated on Linkedin but result is same

SR ID nos - BOF210524EW00294

Request raised on...

I bought croma AC 5* from croma store in select city walk, i was not given receipt saying it is electronically generated and it'll send to my gmail which they took but have never received any invoice till now. I call the customer care for service repair since it is not working, but no one has responded so far. i have given my contact number but no calls from the customer care

I recently purchased an iPhone from Croma - Breach Candy. Later realised the name on the invoice is incorrect. I want to change this but Croma - Breach Candy denied. I need to claim the invoice to my employer, therefore, name change is needed. Only need to add my employer name before my name on the invoice. Everything else remains the same. This shouldn't be too hard. Kindly support.

Dear team,
I have purchased Haier refrigerator from your store and received delivery one week before, I am very disappointed with the service and regret to purchase from your company even being a Tata employee.
I received defective equipment...The refrigerator is not at all cooling i informed Haier call centre the technician came and said fan was not working now that I have fixed it cooling will happen in 6hr... But it was...

On the 15th of April 2024, an Acer laptop was ordered from Croma. After a few days, the Laptop was delivered in perfect condition. But recently while registering the Laptop on the official website I got to know that the Laptop was activated on the 11th of October 2023. As per Acer policy once the laptop is activated the warranty tenure starts. As the laptop was activated before delivery I am gonna suffer in the future while availing my warranty....

Purchase 1.5 TON CROMA Inverter AC dt. 31 March. now its nor working from last two days....

HI,
I Saloni Khandelwal had come to your store yesterday 5th May 20'24 and was not assisted properly with your help desk person the apple concerned person available on call with him. I request you to look into the store timing of my entry as per register between 5: 45 pm to 6:32pm and look into the cctv footage of how exactly your team was on assisting a customer. I understand its a weekend and one needs break but not at the cost...

Below is the 1st mail sent on April 15

had purchased CROMA INV/AC 1T CRLA012IND255301 3S on[protected]. It was secondary AC installed in our guest room. Now before 4 days we did see a E7 error on the unit. Bought it just 1.3 years before so soon we are seeing this issue. When talked to Store they said I will be charged 11k for it. Bought the AC for 28K and now I have to spend another 11 K? The AC didn't last for atleast 2.5...

AC was bought within last 8 month from croma . Water leakage happened on March 9th first. Technician came and repaired it. Service request number. [protected]. Then again on March 17th, same water leakage problem, complained again. It was resolved 5 days later. Again on March 28th, we faced the same issue. Water leakage again. Complained and again the technician came and it was resolved one week later. Now the issue happened again. Water...

My order number is TC[protected] and had ordered a refrigerator from croma on 26th april whcih was showing delivery on 29th april but still now it is showing only out for delivery and i do not have any update over it, even had worst experience with the customer care as each and every time i call they tell me that they have raised a complaint and takes 48 hours to get a reply, the same thing has been told to me again after reaching them post...

We have purchased LG Smart Inverter Motor Fully Automatic Washing Machine from CROMA STORE, NEAR GENDA CIRCLE VADODARA
Model No-T75SKSF-1Z
PRODUCT CODE- T-8585NEDLGZ.ASFQEIL
SNO- 401NWLUA126616
Washing Machine was first operated /installed by croma technician, but infact they were not technician but sale man for product . Washing Machine is showing various operation problems such as water level, cycles, and programming...

I have started to raise the complaint since the June 2023 when i purchased LG washing machine from Croma store offline.
Started to raise concern from 1st visit of technician for installation in June 2023.
After that 6+ complaints ( service request)raised & all of them are closed / cancelled without my consent by CROMA executives. Just one time one component replaced but no improvement.
Called many time to customer care...