| Address: | Plot-9, Pocket-3 Dwarka Sector 11 – 110075 (New Delhi) India. |
Dear Regulator,
I would like to bring to your notice that I used aggregator website WEGO to book a International Airline tickets for sector BLR-SYD (Return tickets) for 2 passengers and clicked Cheapticket.in from the partner agencies listed and the price displayed was Rs. 124, 266/- for each ticket x 2 = Total Cost Rs. 248, 552/- under cheapticket.in. I was not prompted for the services charges and other fees which I am surprised being charged Rs. 56, 635/- (Rs. 28317.50 for each ticket) which is way too high and the online agent is cheating customers. When I contacted Wego they gave a very unexpected reply mentioning I as customer should check the amount before making payment. I agree but the time is so limited and it means there is no obligation on aggregator nor the partner Travel online website company to show the additional charges, taxes etc and seek confirmation before the final payment is made. I have also complained to Cheapticket.in customer support but have not got any reply on the resolution. Moreover, both Wego and Cheapticket.in claim its the cheapest fare and it is way expensive than Qantas Airline itself is lower with Fare of Rs. 126, 812 x 2 = Rs. 253, 624/-. I booked through Cheapticket.in as the fare was lower by Rs. 2536 per ticket (total lower by Rs. 5072/- which was a good savings as a layman. However I paid Rs 51, 563/- higher than the price offered by Qantas Airline itself. Which means the online travel agency has cheated me by mentioning cheap air fare but charged me higher amount of Rs. 51, 563/- in total. Hence, under your authority seeking your full support to regulate and ensure customers are treated fairly and request you to instruct Cheapticket.in or Wego to refund the differential amount of Rs. 56, 635/- to my Credit Card account from where the payment made. Also request strict norms, rules and regulations so layman customers like me do not fall in such trap and they loot us and make profit in the name of such advertising of cheap tickets to lure customers.
Looking forward to your support and help me get refund of the excess charged to me.
Thanking you,
Yours Sincerely,
Latha Hariprasad Bhandari
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I have not received any call nor any resolution or refund of excess charged from M/s Airtickets India Pvt Ltd.( Cheapticket.in).
Seeking your support and help to seek refund and to take appropriate action so other customers like me are not cheated.
Thanking you,
Yours Sincerely,
Latha Hariprasad Bhandari