Cheapticket.in / Airtickets India — Refund

Address:Mumbai City, Maharashtra, 400050

I have booked 5 tickets for mumbai to hyd in airindia flight but i had aome imp work so i had to cancel it and so i cancelled it within 3 days of booking it and because it was written refundable i asked for full refund The total amount was rs 15000 something. I got their mail saying that out of 15000 i will get back only 4000 something coz the airline has penalty charges but what these cheap people of cheap ticket didnt knew is that my best friend works for airindia and is at big post. He told me these travel guys buy ticket from them in bulk so airindia or any other airways has nothing to do with the penalty charges i[censored] book it from such online travel site. In short the refund money goes in these cheap people of cheap tickets pocket. I want my full refund as soon as possible or else be ready for the notice from the court.
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