Chennai Customs — Deficiency in service

Address:

629, 52nd street, 9th sector, k.k.nagar, chennai 600 078

I have placed an order for import of facial masks which are an essential commodity during covid 19 period. The order was placed during first week of APRIL 2020 when the respirator mask was not readily available in chennai. Postal details are as under:

The parcel arrived at mumbai on 24.6.20
consignment held by customs
parcel arrived at chennai airport sorting office on 3.7.20
customs hold.
Consignment held by chennai customs boder agency
Again customs hold
The item imported way back in April for a small value that too an essential personal protection item is held by customs.
We have waited for nearly 4 months and don't understand the reasons for customs hold for this small value essential items for medical protection and request it's release on priority basis.