Citrus Check Inns — Invested amount to get back

Address:

Shree vihar chs ltd,B-104,sec:19,plot:48,airoli,new mumbai,400708

The agent of mine had toked all my original certificates and every time I enquire about the refund amount from citrus check in of about 38000, she says it will take more time.
I doubted she must be lieing or she would have collected my amount and not informing me