Citrus Eazypay — Payment made but receipt not generated

Website:

mcg.gov.in

I made payment of 3951 on[protected] for water bill issued by MCG, but have not received the receipt for the same. My bank has confirmed payment and debited my account. Details of transaction as per HDFC bank are as follows-
[protected]-CITRUSEAZYPAY reference number[protected] 23 Jun 2021 amount 3, 951.00