HDFC Bank Customer Care
HDFC Bank Limited
Customer satisfaction rating: 24%
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7155
COMPLAINTS

HDFC Bank Customer Care

HDFC Bank Limited

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Address
Branch 542, Trade World, A Wing, Ground Floor, Senapati Bapat Marg, Lower Parel
Mumbai
Mumbai City District
Maharashtra
India - 400013
Landmarks:Opposite Kamala Mills Compound

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
606
down
305


Additional info
Customer Centre

Additional Contacts


Andhra Pradesh
+91 99 4949 3333

Chandigarh, Kochi, Indore, Jaipur, Lucknow, Patna
+91 99 4616 0616

Ahmedabad, Bengaluru, Chennai, Delhi & NCR, Hyderabad, Kolkata, Mumbai, Pune
+91 99 6160 6161

West Bengal, Sikkim, Andaman and Nicobar
+91 98 3107 3333

Meghalaya, Tripura, Nagaland, Mizoram, Arunachal Pradesh, Manipur (Toll Free from BSNL landline)
1800 345 3333

Assam
+91 99 5719 3333

Bihar, Jharkhand, Patna
+91 86 0266 6161

Maharashtra (except Mumbai) and Goa
+91 98 9060 3333

Haryana
+91 99 9624 3333

Gujarat
+91 98 9827 1111

Jammu & Kashmir, Himachal Pradesh
(Toll Free)
1800 180 4333

Karnataka
+91 99 4586 3333

Kerala
+91 98 9566 3333

Madhya Pradesh, Chhattisgarh
+91 98 9360 3333

Rajasthan
+91 98 7500 3333

Orissa
+91 99 3790 3333

Tamil Nadu, Pondicherry
+91 98 4067 3333

Punjab
+91 98 1533 1111

View More Information...

Customer satisfaction rating
24%
Complaints
7155
Pending
3304
Resolved
1204
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon12:00 am - 12:00 pm
Tue12:00 am - 12:00 pm
Wed12:00 am - 12:00 pm
Thu12:00 am - 12:00 pm
Fri12:00 am - 12:00 pm
Sat12:00 am - 12:00 pm
Sun12:00 am - 12:00 pm

HDFC Bank related photos (596)

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HDFC Bank Customer Care related pictures (596)

HDFC Bank Complaints & Reviews

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HDFC Bank — Amount deducted rs 10000 but no cash dispensed

 Sangeeta Khanduja on Apr 29, 2017
Sir
I tried to withdraw rs 10000 from ICICI bank ATM at Adsandh road panipat.
No money was dispensed. But amount was deducted. Smsreceived at 12:14 noon on March 20; 2017. Then I got rs 10000 twice from idbi atm same day.
Now after 1 month passing hdfc bank says it can't do anything. go to ICICI bank manager.
Im a middle class teacher.helpless.I have talked to customer care 10 times, have emailed numerous times but to no avail.
Kindly help
Thanks
Sangeeta Khanduja
Hdfc account 05251530024114
Platinum hdfc debit card ending in 2610
Complaint comments  Read comments Complaint category Banks

HDFC Bank — Courier

 Mohd Khadeer on Apr 29, 2017
Hi myself mohd khadeer, i received a call from blue dart service and not received a courier because of wrong address, he says that i will not give by hand also could you please help me out. He talk rashly not giving any respect, i want my courier, your services is not good, my courier number is awb-3414673788.. Please help me out of this. Thank you....
Complaint comments  Read comments Complaint category Credit Cards

HDFC Bank — Complaint about misleading for transferring home loan from other bank

 yogeshpawar on Apr 29, 2017
I was told by hdfc representative that without incurring any cost my home loan can be switched from icici to hdfc bank. From current high rate of interest to 8.5%. However before sanction letter processing fee cheque was demanded, as a formality and commitment of getting it re-reimbursed in first installment.
After sanction letter they have deducted money, many more papers were asked, and after 3-4 months cheque was prepared now they are asking me to pay mortgage charges, and for that i will have to go to mumbai where property is located, (Which was not told in the beginning). It is causing...
Complaint comments  Read comments Complaint category Loans

HDFC Bank — Wrongly charged membership fees- HDFC Credit Card number 4854 9808 0195 8523 of Nilesh Gupta

 parthaastha on Apr 29, 2017
Dear Sir

I have applied for HDFC Bank Regalia Credit card on the assurance of your Sales officer that this card is free for lifetime.

Later on my application, your Bank have allotted to me Regalia Credit Card number 4854 9808 0195 8523.

Later on in the month of April 2017 HDFC Bank debited wrongly the charges for Rs. 2875/- towards first year membership fee on dated 31.03.2017, which are appearing in your statement. .

At the time of opening of Credit card your Bank has assured me that this card is life time free, later on charged membership...
Complaint comments  Read comments Complaint category Credit Cards

HDFC Bank — Debit card replacement charges

 Darshan DG on Apr 28, 2017
Hi I am a prime customer for hdfc bank holding a salary account in itpl branch bangalore.
My customer I'd 41973942
Email, darshan1010@gmail.com

Recently I got msg that my debit card need to be replaced for chip type with free of cost and on other hand due daily usage wear and tear the card got damaged.
On hoisting and reissuing hdfc has charged 230 rs. Even though it's not a big amount but hdfc has charged for a prime customer. I feel it's not fare.and also the card has not been upgraded. Request to return the amount back to my account and replace the card with...
Complaint comments  Read comments Complaint category Banks

HDFC Bank

 Purushottam00 on Apr 28, 2017
श्रीमान जी निवेदन है कि मेरे मित्र मनोज गोदारा खाता HDFC की शाखा रावतसर में खाता नम्बर 50200011528362 विगत 2 वर्षों से है ।
श्रीमान जी दिनाक 7 अप्रेल को में मेरे खाते में रुपये जमा करवाने के लिए बैंक की शाखा में गया तो वहां पर कार्यरत बैंक कर्मचारी...
Complaint comments  Read comments Complaint category Banks

HDFC Bank — Hdfc bank jet privilege credit card / dispute - fraudulent charges

 skhemka on Apr 28, 2017
Regarding : hdfc bank jet privilege credit card no. 5593000600045522
Reference : 17006762575

I was in tallin, estonia along with my parents. On the 29.12.2016 i went to a club called madonna which was about 10-15 minutes by taxi from my hotel. Prior to entering the club i had to pay the entrance fee at this club madonna which are incurred through my hdfc bank credit card. Even though the card was chip enabled and is supposed to be a mandatory feature as per rbi, the club incurred the charge through signature and not the pin as it wasn't working on their machine - a fault of...
Complaint comments  Read comments Complaint category Credit Cards

HDFC Bank — I am receiving hell lot of calls from hdfc. If i will get any from tomorrow i will close my account with u.

 feraz siddiqui on Apr 27, 2017
I do not need any calls from hdfc. I should not get any calls for loans/credit card/insurance etc because i don't need it, is it tough to understand this language??
Else i will close all my accounts and will file a complain against you all for worrying me unnecessarily.
I hope you understood the language. Respond me on my email-id feraz200@gmail.com on this issue within 24hours and activate dnd which means do not disturb in case you all don't understand it....
Complaint comments  Read comments Complaint category Banks

HDFC Bank — HDFC Credit Card---Against Card No.4854992000797263

 Tarit Biswas on Apr 27, 2017
I'm using a HDFC Credit Card from long time back. Recently, they are allowing few selected merchants (like: Google) to make the transaction through the credit/debit card without any authentication of the account holder.

Also, While people are making the online transaction through debit or credit card or net-banking, the merchants website saving all the details of the card information including card number, date of expiry, cvv number and even pin number also.

After informing to HDFC bank, they are saying that in case of international transaction no further authentication...
Complaint comments  Read comments Complaint category Credit Cards

HDFC Bank — Gap Interest deducted without prior intimation before loan amount disbursed

 Chandrahasa Reddy on Apr 27, 2017
I have taken personal loan from hdfc bank after lot of negotiations for processing fee for almost 20 days which was come down to 1999, so everything fine to me with details as below and agreed to take the loan with hdfc.

Details :
Roi 11%, 48 emis each em i 25846 pf: 1999

Loan amount approved was 10 lakhs, but before disbursing the amount i have asked about the deductions and breakup details.
Presale girl told me about the insurance, processing fee and insurance amount will be credited back in to my account with in a week time as i was not interested to...
Complaint comments  Read comments Complaint category Loans

HDFC Bank — Worst bank service

 orangebalaji on Apr 27, 2017
Hi team,

Iam planning to close the my hdfc credit card. Due to the worst customer experience. Last friday i got call from one of your representative name mahnea tiruvanmiur branch. Chennai. She spoke like rowdy. She dont know how to speak with customer. I forger last month minimum due i agree with that. I said iam planning to pay full amount in before 28th she said u cant pay even 4000 then how will you pay 41000. And also she speak like rowdy kind of speach i cant explain here. I dint sleep past 2days past 8 years iam the customer of hdfc bank now im shame on this kind of worst...
Complaint comments  Read comments [1]Complaint category Credit Cards

HDFC Bank — Quikr job service is not refund my payment. This payment i am pay for offer job in your bank.

 Ashu Khan Asim on Apr 27, 2017
मोहदय से निवेदन है
की उक्त कंपनी द्वारा मुझे नौकरी का लालच देकर पैसो की ठगी की गयी,
और एक आई डी दी जो ये है quikr _असीम०५९@hdfc

और जब मेने जॉब के लिए मना कर दिया तोह मुझे मेरे पैसे वापस नहीं
लोटा रहे है कृपया मेरी मदद करे,
ये उन...
Complaint comments  Read comments Complaint category Job & Career

HDFC Bank — Not getting settlement letter from last two years

 VIPAN KUMAR on Apr 27, 2017
Hi team,

I have made payment for settlement to hdfc bank person on 28 feb 2015 for 7000 to settle down the card and surrender the card.

But still I have not got settlement letter from them.

I am getting below mails on very frequently basis.

*************

26-04-2017-260417WC_22422911

Dear Cardholder,

Ref; YOUR HDFC Bank Card No. 485499XXXXXX3675

Current Balance Rs .13734.31

Your continued failure/refusal to clear the outstanding amount on your above credit card...
Complaint comments  Read comments Complaint category Credit Cards

HDFC Bank — Rejection of loan

 muzzaffar83 on Apr 26, 2017
Hi my name is syed muzzaffar salman applied for personnal loan from hdfc bank. And when i called customer service people today dated 26.04.2017 said they dont see any information or verification has not been done as if yet. Then i got a call from hdfc bank loan dept. Saying basis of your cibil your loan got rejected and what she said my cibil is 691. I informed that cannot be true because i have copy of cibil which downloaded two days ago, which shows my
Cibil is 771. So that means hdfc bank is lying. Her name is sukhwinder from loan dept. Saying let me check and call you back. I said dont...
Complaint comments  Read comments Complaint category Loans

HDFC Bank — Amount debited from saving account without intimation confirmation or approval & harassment by hdfc bank

 vikasjadhavgroup@gmail.com on Apr 26, 2017
This is vikas jadhav having hdfc bank saving account 01031140054537 fc road, hdfc bank debited rs. 1618.47 & rs. 1534.15 from my saving account without any approval on 12th april 2017.

I have on tour and when i swap card on petrol pump they have declined my card payment. I have shocked when saw my hdfc bank debited my account without my confirmation or any prior intimation.

Due hdfc bank nonsense treatment i have lost my important meeting.

I have made complait to director forum of hdfc bank but yet not positive and valid response from them.
Complaint comments  Read comments [1]Complaint category Banks

HDFC Bank — Treatment of the staff and bank manager

 Yogitapankaj on Apr 26, 2017
There was mis-communication from Mumbai office to local office.call received from no.+912249351900., Kept me waiting for 2 hrs in loan dept. not even bothered to say that it would take time I can complete your other work if any, no alternative staff was present to operate locker and staff was making fun of me when I told them that they are in private sector. Manager instead of taking action was advocating for the staff mistake....
Complaint comments  Read comments Complaint category Loans

HDFC Bank — Credit card delivery at office address

 Suman@1234 on Apr 26, 2017
My name is suman das ph no 9871350256 i want my credit card deliverey at my office address plot no 425 udhog vihar phrase 4 near mts building gurgaon pin-122015. Please send my card in my office address on urgent basis. My name is suman das ph no 9871350256 i want my credit card deliverey at my office address plot no 425 udhog vihar phrase 4 near mts building gurgaon pin-122015. Please send my card in my office address on urgent basis....
Complaint comments  Read comments Complaint category Credit Cards

HDFC Bank — Not customer friendly

 Aditya Adhi on Apr 26, 2017
So this is regarding my credit card and emi... my apologies for missing on my payment or delaying it is can say. But I think other banks understand a customers situation if I can say I met with an accident and had to undergo a surgery which I had to be on complete bed rest... I explained the situation to the people who called me to follow up regarding the payment... none of them understood my situation. They kept calling me when I had to be on bed rest with medicines. This was a 100% mental torture for me! N the executive who spoke to me spoke so rude when I said I was really left with no money....
Complaint comments  Read comments Complaint category Banks

HDFC Bank — Inter-BRN Cash Chg INCL ST & EC 180417

 sehgalsanchit92 on Apr 26, 2017
I deposited 35, 000 rupees in my salary account and they have deducted 172.50 Rupees, teller didnt convey me that charges will be there for depositing the money.
Also this is my first time in the month that I am depositing cash in my account.
Also this amount is less than 50, 000 then what is the reason for deduction.
Plz look into this.
Didnt expect this thing from HDFC Bank
Also there is no reference number for the same.
Please refer below attached screenshot for that the transaction details
Expecting the response soon.

email- sehgalsanchit92@gmail.com...
Complaint comments  Read comments Complaint category Banks

HDFC Bank — Netbanking money transfer failure and subsequent refund

 Rishabh Singh Chandel on Apr 26, 2017
1. I have an account in HDFC Paonta Sahib, Himachal Pradesh.
2. I tried to make a purchase worth Rs.705 on 8th April, 2017 using netbanking facility linked to my account.
3. The action was abruptly aborted because of loss in connectivity and the payment was aborted.
4. I rang up the merchant and he acknowledged verbally the failure of the payment and also sent me a mail confirming the same.
5. However the bank account statement says that money was deducted for the failed transaction.
6. I have contacted the bank through mails over three times now, but no satisfactory...
Complaint comments  Read comments Complaint category Banks

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