HDFC Bank Customer Care
HDFC Bank Limited
Customer satisfaction rating: 21%
Submit a Complaint
6677
COMPLAINTS

HDFC Bank Customer Care

HDFC Bank Limited

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Address
Branch 542, Trade World, A Wing, Ground Floor, Senapati Bapat Marg, Lower Parel
Mumbai
Mumbai City District
Maharashtra
India - 400013
Landmarks:Opposite Kamala Mills Compound

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
452
down
243


Additional info
Customer Centre

Additional Contacts


Andhra Pradesh
+91 99 4949 3333

Chandigarh, Kochi, Indore, Jaipur, Lucknow, Patna
+91 99 4616 0616

Ahmedabad, Bengaluru, Chennai, Delhi & NCR, Hyderabad, Kolkata, Mumbai, Pune
+91 99 6160 6161

West Bengal, Sikkim, Andaman and Nicobar
+91 98 3107 3333

Meghalaya, Tripura, Nagaland, Mizoram, Arunachal Pradesh, Manipur (Toll Free from BSNL landline)
1800 345 3333

Assam
+91 99 5719 3333

Bihar, Jharkhand, Patna
+91 86 0266 6161

Maharashtra (except Mumbai) and Goa
+91 98 9060 3333

Haryana
+91 99 9624 3333

Gujarat
+91 98 9827 1111

Jammu & Kashmir, Himachal Pradesh
(Toll Free)
1800 180 4333

Karnataka
+91 99 4586 3333

Kerala
+91 98 9566 3333

Madhya Pradesh, Chhattisgarh
+91 98 9360 3333

Rajasthan
+91 98 7500 3333

Orissa
+91 99 3790 3333

Tamil Nadu, Pondicherry
+91 98 4067 3333

Punjab
+91 98 1533 1111

View More Information...

Customer satisfaction rating
21%
Complaints
6677
Pending
2888
Resolved
859
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon12:00 am - 12:00 pm
Tue12:00 am - 12:00 pm
Wed12:00 am - 12:00 pm
Thu12:00 am - 12:00 pm
Fri12:00 am - 12:00 pm
Sat12:00 am - 12:00 pm
Sun12:00 am - 12:00 pm

HDFC Bank related photos (537)

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HDFC Bank Customer Care related pictures (537)

HDFC Bank Complaints & Reviews

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HDFC Bank — Customer service- CC

 prakruthijain on Feb 21, 2017
There is a balance amount of 2, 500 to be paid for the CC, the customer care manager says that she will slipper me and slap me. what kind of manager do you have. who speaks to the customers in such a manner. I need a proper response or else I will not pay the amount. - hdfc richmond circle branch, laghbag road, SL chamber building - I have all the call recordings. They were really polite when they had to give me my card, then they get some slum girl and her raged manager to shout on the customer. (I need to know if this is the way these HDFC guys talk to us....
Complaint comments  Read comments Complaint category Credit Cards

HDFC Bank — Complaint no.1193746 has not been solved yet

 heena.suneja on Feb 20, 2017
I was charged wrongly by the bank for merchant - Spencer's. I was charged twice for failed transaction for 1472.50 each. Total money deducted wrongly was Rs 2945 but after putting up dispute form 1193746, only amount of one transaction 1472.50 was refunded. Still Rs 1472.50 is pending for refund by the bank. This thing happened in December, 2016 and after that I have followed up and escalated so many times but everytime they tell me to wait for some days. Its been more than two months now following the bank.
Escalation References:
BANE0117030339
BANS0217008362
Please...
Complaint comments  Read comments [2]Complaint category Banks

HDFC Bank — Late payment charges - instead I am paying it regular for more than 5 years [Resolved]

 Kalpesh Valera on Feb 20, 2017
Hello Sir

My Details are:

Name: Kalpesh Valera
Credit Card Number:5459-6488-0740-1212
Add: B-47, Tapobhoomi Soc-2, Opp:Vishal Nagar, Isanpur, Ahmedabad
Pin : 380013
DOB: 02/02/1985

I am owning a credit card with above number and I am using HDFC bank Credit Card Service for more than 5 Years. I am a Regular on payment of the Credit card bill. But the last statement of 20094, there were some issues in the payment on time as I was on Out of state and I dont have internet connectivity. So I could not be able to pay the charges...
Complaint comments  Read comments [3]Complaint category Credit Cards

HDFC Bank — Gold Loan Related

 arul raj1980 on Feb 20, 2017
Loan Account Number : 70327042,
Branch : 0260-CHITLAPAKKAM-CHENNAI-PRIME - HDFC BANK
Index No: A0587680

Sir i got the gold loan the above said branch on 07.05.2016, first 6 month interest is deducted in my load amount, today is my last day to pay the interest amount, I will interested to renew my gold loan so that urs people told to me the interest and renewal amount is 5, 900.00Rs
Loan amount is 34900.00- first six month interest is 2005.00, loan date 07.05.2016 - 07.11.2016, now 4 month interest is balanced, how he told 5900.00Rs and why i will pay advance...
Complaint comments  Read comments Complaint category Loans

HDFC Bank — False information given while opening Current Account

 CA Saahil Shah on Feb 20, 2017
I have just Incorporated Pvt Ltd Company, I got a call from Deccan Branch, Pune HDFC Bank for opening current account.

I have opted for SmartUp Plan which needs Zero Balance for 1st six months which is meant for Startups. Harshad Saklecha (Assistant Br. Manager - Current Account) insisted me to go with Smartup Plan and promised it will be opened within 5 working days.

I have submitted all documents on 13th Feb to Assistant Manager and had meeting with branch manager also at my office on the same day. Surprisingly both manager and assistant manager was not knowing about...
Complaint comments  Read comments Complaint category Banks

HDFC Bank — Harassment and illegal collection practice

 Anoop Anthony Roy on Feb 20, 2017
Hi,

My complaint is regarding the HDFC Credit Card that I owe since past few years. First of all I was miss-sold the product saying there is no maintenance charge on this card which i discovered on my statements. The problem started when I spend this card on my son's medical treatment who's just 7 months old and was admitted in NICU. Yesterday my mom called me and informed me that she has received the call from my credit card company asking her to make the payment.The agent discussed entire account's information along with the minimum due and late fee with my mom without my authorization....
Complaint comments  Read comments Complaint category Credit Cards

HDFC Bank — Cheque not cleared in time and last complainant not yet resolved

 pamru25 on Feb 20, 2017
I have a current account by the name shri DATTA SWAYAMBHU fab design in bicholim goa branch. I was having a cheque of certain amount given by my client dated 17th Feb 17. Since 20th is holiday & since i was in panjim, I rushed to nearest branch before 11 am of 17th feb . In order that the cheque should get cleared by next day evening.
Since its a current account, the cheques given to my suppliers were suppose to be presented on 20th. But I was suprised to when my supplier called me on 20th saying that I do not have enough balance in my account. I called my home branch & was suprised to hear...
Complaint comments  Read comments Complaint category Banks

HDFC Bank — Not Providing EMI Option at all

 yogeshsn on Feb 20, 2017
Hi, I am using HDFC Credit Card for the past 2 years. When i got the new card they called me and asked for the EMI conversion of the Outstanding amount even though it is around Rs. 3000. But now i am calling them for the past 3 months and asking for EMI conversion of my Outstanding balance. Every month i am getting the same reply EMI conversion option is not available for your card.

So HDFC will provide EMI option only for the new customers to impress them. What about the existing customers?...
Complaint comments  Read comments [5]Complaint category Credit Cards

HDFC Bank — Money deducted for failed transaction

 jyoti sunil sharma on Feb 20, 2017
On 01 jan 17 an amount of Rs 500 was deducted from my account during the money transferring to paytm but transaction was failed. And same happened on 17 feb 17 where Rs 200 was deducted during same transaction.
I am having salary account in your bank. If this type of inconvenience continues. I may think to change the bank.
You are requested to expedite and resove my complaint at earliest....
Complaint comments  Read comments [2]Complaint category Banks

HDFC Bank — Customer service Representative not courteous

 Richard Anthony McDonald on Feb 20, 2017
I was sleeping and woke up after the call reached my phone by the rep from HDFC asking for my non payment of my card. I told her very politely that I had a lot of crisis this month and wasn't able to pay but will need to make a payment at the End of this month once I get my pay.
The rep dint acknowledge that and she was very harsh is repeating saying that I have to make a payment and I would need to do it immediately. I told her that I had no cash left in bank as I had unexpected expenses this month but will pay in full on 28th but I was astonished that she was so aggressive and i asked for...
Complaint comments  Read comments Complaint category Credit Cards

HDFC Bank — HDFC-imps P2P 575

 Roshani Badge on Feb 19, 2017
Hi, I have HDFC salary account from last 3 years. The amount is debited unnecessarily from the saving accounts several time as below

16 Feb 2017 IMPS P2P 575 703714188137#06-02- 090217 7 16 Feb 2017 5.75
13 Jan 2017 IMPS P2P 575 700322172762#03-01- 070117 2 13 Jan 2017 5.75
10 Jan 2017 IMPS P2P 575 700221118171#02-01- 040117 1 10 Jan 2017 5.75
10 Jan 2017 IMPS P2P 575 700122174401#01-01- 040117 1 10 Jan 2017 5.75

Can you please let me the reason....
Complaint comments  Read comments Complaint category Banks

HDFC Bank — Unable to Load Money in Wallet

 adhikar gupta on Feb 18, 2017
Unable to load money in PayTM Wallet since last day.
Even unable to Pay the Electricity Bill and Postpaid Mobile Bill.
And showing "We regret to inform you that the service of adding money to your Paytm wallet is currently not available on your card. You may still continue to transact on Paytm with the same card for other services such as recharge, bill payments, travel & movie bookings and shopping."
Even Bank is denying for any failure on their behalf....
Complaint comments  Read comments Complaint category Online Shopping

HDFC Bank — Credit cards payment

 Poornimas on Feb 18, 2017
I had made payment proper time only. But also Hdfc credit cards adding extra charges with outstanding balance. Every month increasing bill but not decrease anything. Several times I compliant to their senior officers and all email id, but no body taking necessary action for this. So please take immediate action for whole Hdfc credit card section, customer care and bank people. Otherwise they were not take any action for this. And also why they are cheating people too....
Complaint comments  Read comments Complaint category Credit Cards

HDFC Bank — 10 Rs. Coins not accepting M.G. Road, HDFC BANK

 manjunag9 on Feb 18, 2017
Respected sir,
I am the customer of The HDFC BANK and they are not accepting the 10 ₹ coin they giving the excuses that the RBI had not yet give any guideline and clarity for accepting the coins and he said that i can complaint anywhere but i will not take these coins and he said that the RBI is not accepting the Coins there are some rumour that the 10 ₹ coins are fake kindly give me the guidelines about the 10 ₹ coin and i also want the clear reason why the bank is not accepting the coins, in News the RBI says that the bank will accept these coins but they are not accepting.
I...
Complaint comments  Read comments Complaint category Banks

HDFC Bank — Not Receiving Credit Card Statement

 rajan_soumya on Feb 18, 2017
I have stopped recieving my credit card statement from HDFC Bank.It has been happening for the last 4-6 months.Every time, I do need to send emails in order to get my credit card statement. I have informed them in writing about the incident but it is of no use. They only send me the e statement of the credit card. Unfortunately the collection department of HDFC Bank Credit Card used to call me and asked me to pay the amount. Even I am unable to view the statement online using net banking.I think it is their responsibility to send the statement to me, so that I can pay the amount within due date....
Complaint comments  Read comments Complaint category Credit Cards

HDFC Bank — Not arange the pos machine

 Sanjeev Sukheja on Feb 17, 2017
Acount opened but 1 month gone pos machine not installed FROM THE concerned authorities details a/c no 50200023033482 global enterprises HDFC BANK MAIN POST OFFICE ROAD MANDIGOBINDGARH DISTT FATEHGARHSAHIB PUNJAB PIN CODE 147301 IFSC CODE HDFC0000342 my contact 09988091769 plz make sure how much finaly time u ill take to install pos machine if u dont take6it seriously i ill be closed this acount and take legal action...
Complaint comments  Read comments Complaint category Products & Services

HDFC Bank — Salary issu

 ajminder on Feb 17, 2017
Issu for salary slip
my loan for car loan
and loan no. is Dear Customer your application of Auto Loan A/c No.45507295 for a Hyundai Eon Era Plus is Approved.Dear Customer your application of Auto Loan A/c No.45507295 for a Hyundai Eon Era Plus is ApprovedDear Customer your application of Auto Loan A/c No.45507295 for a Hyundai Eon Era Plus is Approved....
Complaint comments  Read comments Complaint category Loans

HDFC Bank — Adhoc stmt chgs incl st & cess 130217

 arindam17.u on Feb 17, 2017
Today when I checked my account, just came to know a deduction of 115 amount on 15th feb from my saving account towards ADHOC ATMT CHGS INCL ST & CESS 130217. I try to call customer care but thrice it's got disconnected as soon as I put my customer id & mobile no. So didn't get any clarification of the deduction from my account.

When I Visit HDFC page of charges & deduction, there also no specific mention of the above adhoc stmt chgs incl st & cess deduction.

I want a reverse of this amount....
Complaint comments  Read comments Complaint category Banks

HDFC Bank — Account statement for last two years

 Mahavir Patodi on Feb 17, 2017
I am Mahavir Motilal Patodi, from Aurangabad, Maharashtra (8275086524) I am the customer of HDFC Credit Card. I am trying to get my account statement from HDFC credit card. from the various mode i am trying to get my statement but i am fail to get my account statement. I demanded first time @ Dec 2016 and i am continuously following the instructions given by customer care. I am given written application by Speed Post @ 30/12/2016 (EM403434982IN) but till i not received my account statement. I am a tax payer citizen and for the purpose of Income Tax i needed it, but HDFC credit card division not...
Complaint comments  Read comments Complaint category Credit Cards

HDFC Bank — Credit Card [Resolved]

 sonrak on Feb 17, 2017
Its really the worst bank that I have experienced it date

You take a HDFC credit card and in a situation here you go for settlement and keep paying the due as agreed upon, suddenly from no where almost close to the full settlement amount of 82017 INR is deducted, WITH NO INFO TO THE HARD HOLDER, its a real shame to HDFC, this is how to treat your customer
I want the amount back into my account, this is called cheating

Card no:4854990100274696
Card holder name:Alexander.K

Pls call me to discuss further Contact no:9884631019 (Sonia D Rakesh)
Complaint comments  Read comments Complaint category Credit Cards

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