HDFC Bank Customer Care
HDFC Bank Limited
Customer satisfaction rating: 27%
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7345
COMPLAINTS

HDFC Bank Customer Care

HDFC Bank Limited

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Address
Branch 542, Trade World, A Wing, Ground Floor, Senapati Bapat Marg, Lower Parel
Mumbai
Mumbai City District
Maharashtra
India - 400013
Landmarks:Opposite Kamala Mills Compound

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
676
down
324


Additional info
Customer Centre

Additional Contacts


Andhra Pradesh
+91 99 4949 3333

Chandigarh, Kochi, Indore, Jaipur, Lucknow, Patna
+91 99 4616 0616

Ahmedabad, Bengaluru, Chennai, Delhi & NCR, Hyderabad, Kolkata, Mumbai, Pune
+91 99 6160 6161

West Bengal, Sikkim, Andaman and Nicobar
+91 98 3107 3333

Meghalaya, Tripura, Nagaland, Mizoram, Arunachal Pradesh, Manipur (Toll Free from BSNL landline)
1800 345 3333

Assam
+91 99 5719 3333

Bihar, Jharkhand, Patna
+91 86 0266 6161

Maharashtra (except Mumbai) and Goa
+91 98 9060 3333

Haryana
+91 99 9624 3333

Gujarat
+91 98 9827 1111

Jammu & Kashmir, Himachal Pradesh
(Toll Free)
1800 180 4333

Karnataka
+91 99 4586 3333

Kerala
+91 98 9566 3333

Madhya Pradesh, Chhattisgarh
+91 98 9360 3333

Rajasthan
+91 98 7500 3333

Orissa
+91 99 3790 3333

Tamil Nadu, Pondicherry
+91 98 4067 3333

Punjab
+91 98 1533 1111

View More Information...

Customer satisfaction rating
27%
Complaints
7345
Pending
3468
Resolved
1444
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon12:00 am - 12:00 pm
Tue12:00 am - 12:00 pm
Wed12:00 am - 12:00 pm
Thu12:00 am - 12:00 pm
Fri12:00 am - 12:00 pm
Sat12:00 am - 12:00 pm
Sun12:00 am - 12:00 pm

HDFC Bank related photos (621)

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HDFC Bank Customer Care related pictures (621)

HDFC Bank Complaints & Reviews

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HDFC Bank — About credit card

 bhagyashree rajwade on May 25, 2017
Respected Sir,

I am one of your customer Mr. Laxman D. Rajwade. I am enjoying your credit card facility since from last one & half year. Due to some fraud dictation you had block my old card and issued the new one. But yet i didn't get the new register card so please can you send that to my appropriate home address. otherwise please inform me about the foreclosure process for the same card.
Details of cards are as follows :-

Card No :- 5241 8104 0202 2628
Name of card Holder :- Mr. Laxman D. Rajwade
Contact No :- 9890303746 / 8554097750
Email...
Complaint comments  Read comments Complaint category Credit Cards

HDFC Bank — Bad service

 angryabhi on May 25, 2017
First thing is I'm not hdfc bank customer and never want to be.
Today, I visited hdfc bank just to deposit 1000 rupees in my friends account. May be this is third party transaction.
I came from a village which is about 30km away from the branch, in 45 degree temperature. The branch is hdfc bank, sawe vaadi, main road, in front of town hall, latur-413512.
I stood in a queue for more than a hour.
When I came to counter the employee asked me to give an original PAN card and xerox of that. I was amazed listening this. I was just depositing 1000 rupees in my friends account...
Complaint comments  Read comments Complaint category Banks

HDFC Bank — Change mobile number for credit card [Resolved]

 sanju1809 on May 25, 2017
I have changed my mobile number to [removed]. my credit card transaction messages are going to my old mobile number. please update my number for credit card transactions.
old no: [removed]
new no: [removed]
please help me with this because i cant go to bank and change the number as it is very far from my place and i do not know much about this city because i am new to the city....
Complaint comments  Read comments Complaint category Credit Cards

HDFC Bank — My credit card

 Poulomi Singha on May 25, 2017
Hi team, I have lost my credit card on 27th April. Got the new card issued on 29th as I had to hotlist it. However still not received the card, even after updating the address. The agents are so inefficient that I am really depressed. I asked them to raise a complaint they said it's not a complaint and they will decide whether it is a complaint or not. I am really stunned with the level of customer service HDFC IS providing. My email address is paulamisingha@paulamisingha@gmail.com. I hope to get an answer soon.
Regards...
Complaint comments  Read comments Complaint category Credit Cards

HDFC Bank — School fees challan

 mwakade on May 25, 2017
I went to HDFC BTM 2nd Stage Bengalore Branch(Code 0885 near to silk board) on 23rd May. The personal banking officer was not ready to accept my school fess challan. After chasing him, he called CMS department and accepted the channel agsinsdt his “will”. He was repeatedly saying that there will not be confirmation of payment from his side. Even after third day, the payment has not been made to the school. I am worrying about whether he has presented the check to the bank. Even after 3rd day of presenting the check, it has not be deposited to school account....
Complaint comments  Read comments Complaint category Banks

HDFC Bank — Mobile number update on credit card

 divyanm on May 25, 2017
My name is Divya N.M, CUSTOMER ID. 45820140 and have changed my old mobile no. 9844471954 to new 9591802942.
I already submit a form for change of mobile no. to my account details one month back of this year. but still there is no response. I am facing problem in online transactions since the OTP will send to the old mobile number.
Please resolve this ASAP....
Complaint comments  Read comments Complaint category Credit Cards

HDFC Bank — Cheque return without making prior information

 Sawai Lunker on May 25, 2017
I have send 2 cheque both are fund transfer cheque one to be deposited in my account & other is to be paid from by account
i have clearly told that person to first deposit the cheque in my account & then only the other cheque will be passed

& the bank not even bother to inform me about the insufficient balance in my account nor my relationship manager helped me after i talk to him
previously the service is good they use to call me when the balance is not sufficient but nowadays the service is decreased

other complaint
levy of fees called "program...
Complaint comments  Read comments Complaint category Banks

HDFC Bank — Hdfc imps p2p 575

 Sheetal2100 on May 25, 2017
Hi,
i am sheetal, i have sent some amount using NEFT, two times deducted NEFT charges from my account, please let me know the reason.
below is the IMPS details, and please find the screenshot.

IMPS P2P 575 708608159300#22-05 290317 (Rs.5.75 was deducted)
IMPS P2P 575 708608157581#20-05 290317 (again Rs.5.75 was deducted)

Thanks,
Sheetal...
Complaint comments  Read comments [1]Complaint category Banks

HDFC Bank — Personal loan

 rajbiswa on May 25, 2017
My name is raj kumar biswakarma and my loan no is 47599544.i have submitted all documents and given check TO THE AGENT ON 15TH MAY 2017.but till now I am not getting the amount.whenever i call custemer care to know about my loan status they are not giving any satisfactory answer.i took this loan for my mothers further treatment.its very urgent pliz kindly take a suitable action I will ever greatfull to you....
Complaint comments  Read comments Complaint category Loans

HDFC Bank — HDFC Bank 50100059792620 salary account is not closing due to non maintenance negative charges.

 robinpanchal1989 on May 24, 2017
My name is Robin. I had a HDFC bank salary account which is opened by my previous company. I am not using this account since a long time. So HDFC bank added approx -8300/-rupees as negative charges to my account.

Now my current company opening my salary account in HDFC bank. But due to my old HDFC bank salary account i am not able to open New salary account. I had called to customer care many times but they advised me to go to nearest yes bank branch. finally i went to the HDFC bank branch there receptionist told me to deposit the negative charges to account after bank can close...
Complaint comments  Read comments [1]Complaint category Banks

HDFC Bank — Pf still not received

 geeta konapure on May 24, 2017
Dear
Sir/madam
This is geeta konapure form pune it as been above 40 days that i filled my pf form and i haven't recived conformation mail or massage. I
Request you to look into the issue as i'm in urgent need of money pls reply me...
Emp code g06562
Pf no 164368

Thanks & regards
Geeta konapure
8421642131
Geetakonapure1918@ gmail.com...
Complaint comments  Read comments [1]Complaint category Credit Cards

HDFC Bank — Failed transaction amount refund

 Swapnil Panditrao on May 24, 2017
On 13th May, there was a debit transaction done from my Debit Card for HDFC bank account number 00391610044162. The total amount deducted was 4637.00 Rupees. The transaction was failed but money was deducted from my account and the merchant says the transaction was cancelled. I still didnt get my money back even after 11 days.

Please see attached payment cancellation receipt....
Complaint comments  Read comments Complaint category Banks

HDFC Bank — Namit malhotra

 Amrit bal on May 24, 2017
I want to complaint for vanit malhotra who is working in a hdfc branch butala/2997. Yesterday I applied my rtgs at the morning time but vanit malhotra didn't sign on rtgs as he called me and said why you want to transfer money to other bank and I said this is my personal thing and then he claim that we do not do this.Customers do this by own.Moreover he shout at me and abuses me which is very disrespectful.I've been your customer for 2 years now but have't receive such reaction from anyone and now I'm really disappointed with your bank and now I really want to leave your bank. So please take some...
Complaint comments  Read comments [2]Complaint category Education

HDFC Bank — Amount held in savings account for cc payment without payment reminders or revert on my email request

 Navya B C on May 24, 2017
I have been writing to hdfc since 15th may and issue is still not resolved, i'm holding a cc since 4.5 yrs and have never defaulted in making payments, but couldn't pay for the past 2 months and they have permanently blocked after taking all the amount i had in my account (Which i deposited for my emi's and cc payment). I did not receive any payment reminders post 20th marc, my first payment was skipped in march and infact i had written email to them for the reason of non-payment and requested to convert everything on emi but there was no single revert on my emails. They held all the amount in my...
Complaint comments  Read comments [2]Complaint category Credit Cards

HDFC Bank — Threatening harassment calls from HDFC credit card third party agent

 Priyesh Saamant on May 24, 2017
Kishore 7290013297 has been calling me/my relatives/their relatives wherein i have already spoken about the settlement but this chap is so pathetic /foul and stinks when he calls everyone wherein i am being severely harassed effecting my health mind and this guy will be responsible for any misshaping .
I will take legal action if it doesnt stop as there is NO law of disclosing persons personal debt in public that too in a life threatening manner....
Complaint comments  Read comments Complaint category Banks

HDFC Bank — Stop Cheque CHGS INCL ST & EC 100517

 sumit.thakur22 on May 24, 2017
I don't know What the HDFC bank is doing with my account this is second time when bank deducted 230 rupees again this "STOP CHEQUE CHGS INCL ST & EC 100517" i Dont know what is this deduction for.and i havn't give a cheque to any one for which this decution is maid.I want my Money back .This is second time when bank deducted amount from my account without providing any information to me.This deduction is maid on 20 May.And my account number is 50100038131667...
Complaint comments  Read comments Complaint category Banks

HDFC Bank — My account having negative balance and incorrect non operation info

 lightsoutdreamer on May 24, 2017
I opened a corporate salary account in hdfc bank in month of september 2016 and got the activation confirmation mail on 09 september 2016 stating that your account is active now. But have not been using the account since september 2016 to may 2017 and therefore have not utilised any of the services of the bank. Still my account balance is -2794.50 and i am receiving alert mail stating that your account is not being operated since 04 july 2016. It seems my account got converted into savings account but i never received any intimation or confirmation from hdfc that your account is now converted into...
Complaint comments  Read comments [2]Complaint category Banks

HDFC Bank — NEFT/IMPS transaction fees

 sibintk09 on May 23, 2017
Hi,

I am a customer of hdfc bank for about 10 years/more now. My parents also hold an account with Hdfc, cochin. Till date my experience with this bank has been good.

A week ago, i could see "NEFT/IMPS charges" levied on my Classic account and that too without any prior notification that such charges are in place from so and so date. I have performed "n" number of NEFT transactions before without any service charges.. Why is it suddenly being imposed ? Why is the customer not informed on such changes?

1) I request to reverse the charges which has been...
Complaint comments  Read comments [1]Complaint category Banks

HDFC Bank — HDFC Credit Card Reward Points

 Asma Patel1 on May 23, 2017
Hi Team,

I had accumulated reward point worth 20417 on my HDFC Credit card. When I tried to redeem the same, and called the customer care they informed me that within half an hour I should receive OTP to my personal mobile number. Its been 2 days now and there is no OTP yet. I called several times to Customer care on 21st May 2017 and they said that the points have not been redeemed yet. Now when I login to my account and see, all the points have been redeemed but I have not yet received any voucher.

Mobile Number: 9886030454
Name: Aslam Patel...
Complaint comments  Read comments [2]Complaint category Credit Cards

HDFC Bank — HDFC officials cheated men in credit card settlement case

 vittal255 on May 23, 2017
MY CREDIT CARD NO. is 0036 0886 2099 2167. Three Officials from Card section of KOLKATA Office Mr Jai Dev: Relationship Manager(Land Line No. 03366001819), Mr Rakesh: Sinha: Senior Manager, Mr Abhishek: Branch Manager. ( Mob No.09331703315) . These 3 officials have cheated me in card settlement case in DEC2016 assuring me of refund of 11000/-.

I Had to pay 11000/- Rs which I didn't spend a single penny. they promised to give back my money but now they are denying any such conversation. Please help.

mail me for more details...
Complaint comments  Read comments Complaint category Credit Cards

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