HDFC Bank Customer Care
HDFC Bank Limited
Customer satisfaction rating: 55%
Submit a Complaint
16079
COMPLAINTS

HDFC Bank Customer Care

HDFC Bank Limited

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Address
Branch 542, Trade World, A Wing, Ground Floor, Senapati Bapat Marg, Lower Parel
Mumbai
Mumbai City District
Maharashtra
India - 400013
Landmarks:Opposite Kamala Mills Compound

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
2225
down
916
up
912
down
516

Phone:
Phone:
up
894
down
424

Additional info

Customer Centre


Additional Contacts



Andhra Pradesh

+91 99 4949 3333



Chandigarh, Kochi, Indore, Jaipur, Lucknow, Patna

+91 99 4616 0616



Ahmedabad, Bengaluru, Chennai, Delhi & NCR, Hyderabad, Kolkata, Mumbai, Pune

+91 99 6160 6161



West Bengal, Sikkim, Andaman and Nicobar

+91 98 3107 3333



Meghalaya, Tripura, Nagaland, Mizoram, Arunachal Pradesh, Manipur (Toll Free from BSNL landline)

1800 345 3333



Assam

+91 99 5719 3333



Bihar, Jharkhand, Patna

+91 86 0266 6161



Maharashtra (except Mumbai) and Goa

+91 98 9060 3333



Haryana

+91 99 9624 3333



Gujarat

+91 98 9827 1111



Jammu & Kashmir, Himachal Pradesh
(Toll Free)

1800 180 4333



Karnataka

+91 99 4586 3333



Kerala

+91 98 9566 3333



Madhya Pradesh, Chhattisgarh

+91 98 9360 3333



Rajasthan

+91 98 7500 3333



Orissa

+91 99 3790 3333



Tamil Nadu, Pondicherry

+91 98 4067 3333



Punjab

+91 98 1533 1111



View More Information...

Customer satisfaction rating
55%
Complaints
16079
Pending
1711
Resolved
8300
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

Working hours
Mon12:00 am - 12:00 pm
Tue12:00 am - 12:00 pm
Wed12:00 am - 12:00 pm
Thu12:00 am - 12:00 pm
Fri12:00 am - 12:00 pm
Sat12:00 am - 12:00 pm
Sun12:00 am - 12:00 pm

HDFC Bank related photos (2171)

HDFC Bank Complaints & Reviews

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Hdfc Bank — incorrect debit card annual fee charged of rs885

 Nimit Parekh on Jun 25, 2019
HI TEAM

I am using HDFC BANK account for past 4 years. it's a salary account with an MNC

Yesterday while I was reviewing bank statement I noticed I was cheated by HDFC BANK and they charged me Rs885/ annual fee that too on my DEBIT CARD.

I was never charged earlier and now WHY I AM CHARGED.

WHY THIS DEBIT CARD WHICH IS FREE FOR ALL EMPLOYEES is now being charged.

PLEASE ADVISE.

ALSO I CALLED RM : PANKAJ SINGH BUT HE IS SAYING HE DOES NOT SUPPORT MY ACCOUNT. CALLED PHONE BANKING THEY ARE SAYING WE DO NOT HAVE...
Complaint comments  Read comments Complaint category Banks

Hdfc Bank — lost foodcard, applied for new card but the amount didnt get added

 saraswathi bandaru on Jun 25, 2019
I have lost my foodcard recently, after which I have applied for a new food card.
However the amount didnt get added to the new card.

Tried calling customer for more than three time, instead of logging a ticket and helping me out they kept saying wait for 3 or 4 days amount will get added.

I have been mailing to [email protected] but no response.

If this continues I will cancel all my accounts with HDFC and move to other back.

I dint expect the support to be too bad.

my contact details:[email protected]
Complaint comments  Read comments Complaint category Food

Hdfc Credit Card — unruly and inappropriate talk by recovery agent (tanusri dutta: name as told)

 dsr19762019 on Jun 25, 2019
We had got a credit card made in name of my wife long time back...
Financial matter and condtions keep on changing and there are times when one is not able to pay in time due to travel/etc.
Please train your recovery guys to deal with customers who have been paying back due amounts for so many years with respect and courtesy.
HDFC credit card recovery division needs to be trained in ethics and behaviorial science while dealing with customers.
they cannot just cross their boundaries in name of last date and force and compel that today is last date and get it done by 5/6pm...
Complaint comments  Read comments Complaint category Credit Cards

Hdfc Bank — receiving abusive & threatening calls for the credit card: 5522 6051 0019 6579

 saurabh8500 on Jun 25, 2019
Dear Sir / Madam,

I am Saurabh Shah a credit card holder of HDFC Bank Ltd since more than a decade & in my whole tenure with HDFC Bank Credit Cards, I've never ever made any late payment nor been a defaulter with the bank.

I've been harassed & threatened by the agents who are claiming themselves they're from HDFC Bank & using abusive languages & talking nonsense with me & my father. Today they have called my father & one of the chap name Jayesh he said speak to his manager & the guy who claimed himself he's a manager, was using abusive language & saying to my father...
Complaint comments  Read comments [1]Complaint category Credit Cards

Hdfc Bank — permanent closure of hdfc credit card

 kkashyap1707 on Jun 25, 2019
Hello Sir, I am using hdfc credit card.I have already blocked my card but still, it shows that my card is active.As per instruction hdfc customer care, i have submitted written letter to permanently close the credit card but nothing happened. Please help me to permanently close the credit card and reimburse my all the bills that i have paid to this card without any purchase.

My registered mobile number is: [protected]...
Complaint comments  Read comments Complaint category Credit Cards

Hdfc Bank — not received debit card cash back and after raising complaint, manager telling that cash back offer not started that time

 Yashvanth Prasad on Jun 25, 2019
I have purchased redmi mobile of price 18299 from Poorvika mobile showroom, Chandra Layout, Bangalore using HDFC debit card because they are displayed and told that there is an cash back option available if we purchase through HDFC debit card. So we did that. But after 4 months we called customer care, they replied that still 20 more working days to get cash back.
But now, my relationship manager telling that offer was not in that period.
Please do the needful. This is second time am facing these type of problem....
Complaint comments  Read comments [3]Complaint category Mobile Handsets

Hdfc Bank — no security of funds and refund

 neha.gupta31 on Jun 25, 2019
On 1 st June, Saturday at 1.30 pm I got a call on my mobile phone. Since I was waiting to get a refund from Hyundai, they said they are refund managers from the Financial recovery team from the registered office in Mumbai. He confirmed my Account number and IFSC code and said he will refund the amount via net banking. When I confirmed my account details within a minute I received an OTP which withdrew 20, 000 and then consecutively 30, 000. I instantly called up Phone banking which took 15 minutes to get in touch with the customer executive and froze my account. I have filed a complaint and have...
Complaint comments  Read comments Complaint category Banks

Hdfc Bank — credit card

 skparashar200 on Jun 25, 2019
My credit card [protected] i have already block this card and getting new card hdfc bank amount has been withdrawl rs.25, 800/- and this is the fraud transaction on dtd.21.06.2019 eveneing 5.45 pm i got call from hdfc bank it is fraud telephonic conversation and asking some details of card number and otp . Kindly resolve earlier our credit card number [protected] kindly credit debited amount in our credit card no.[protected]...
Complaint comments  Read comments [1]Complaint category Credit Cards

Hdfc Bank — current account opening pending for more than 40 days

 Mehak Gaba on Jun 25, 2019
Dear Sir/Madam,

With great disappointment I am writing to bring into your kind notice how opening a simple current account with HDFC bank has become a seemingly impossible task due to sheer apathy, ignorance, and procrastination of its staff. It has been almost 40 days since I placed my request to open a current account for my startup with one of HDFC bank branch (IFSC code. HDFC0001716) and have been running from pillar to post ever since due to sheer incompetence of two staff members - Mr Sahil Khurana (Preferred Relationship Manager) and Mr Manoj Kheterpal (Branch Manager)
Complaint comments  Read comments [1]Complaint category Banks

Hdfc Bank — no security of funds and refund

 neha.gupta31 on Jun 25, 2019
On 1 st June, Saturday at 1.30 pm I got a call on my mobile phone. Since I was waiting to get a refund from Hyundai, they said they are refund managers from the Financial recovery team from the registered office in Mumbai. He confirmed my Account number and IFSC code and said he will refund the amount via net banking. When I confirmed my account details within a minute I received an OTP which withdrew 20, 000 and then consecutively 30, 000. I instantly called up Phone banking which took 15 minutes to get in touch with the customer executive and froze my account. I have filed a complaint and have...
Complaint comments  Read comments Complaint category Banks

Hdfc Bank — hdfc bank balance hold without notice and deducted

 Gts 7210 on Jun 25, 2019
I have been placed with a mirevenue hold through gefu negative value of 8, 000 in my savings account. Kindly explain this and remove the charges.
Hope you are doing well. This is regarding a query. My friend had opened a savings account in HDFC bank. Now the account is no longer active. I had noticed that negative charges are being levied. I also visited the home branch but was informed to close the deemat account in order to close this savings account and then pay the negative balance. As per RBI guidelines, banks should not charge for non maintenance of minimum balance. Also am unable to...
Complaint comments  Read comments Complaint category Banks

Hdfc Bank — transaction dispute not addressed as promised

 k.vinay_babu on Jun 24, 2019
There was a transaction dispute with Airtel Postpaid and I have requested HDFC customer care team to immediately cancel auto payment of Rs.9517.88 made on 16th May 2019 with my Regalia First credit card. Cancellation request# [protected] was submitted on 17th May 2019 within 24 hours of the transaction and customer care representative informed me that the amount will be reversed/refunded to my credit card within 3-5 business days. But surprisingly when I see Jun 2019 statement the refund was not made and I have charged Rs.9517.88 which I have requested to cancel. So HDFC bank is making either false...
Complaint comments  Read comments Complaint category Credit Cards

Hdfc Bank — harassment to customer. very disappointed service

 sulakshan166 on Jun 24, 2019
I am sulakshan jain prop. Of m/s oswal classic, ldh. I am holding an account in sbi since 1996. And having limit of only 6 lacs.
Hdfc offered me edc machine (Swipe machine) and i already submitted all proofs whatever mr ashish sehgal (Ro code a40220) told me * (Aadhar card, pan card, gst certificate, address proof) on 07/06/2019.
He committed that current account and edc machine will be there at your place within 7 working days.
My chq was cleared by 18/06/2019 of rs.25000.
And now on 24/06/2019 salesman asked me to submit noc from sbi on behalf of my limit.
What...
Complaint comments  Read comments Complaint category Banks

Hdfc Bank — recruitment fraud

 Savika123 on Jun 24, 2019
Dear sir/madam i had applied on quikr for the post of an accountant in hdfc bank, they took my telephonic interview and i was asked to submit 2000 rs as security deposit and then i was again asked to submit 5540rs. As security deposit for my verification, they had offered me a salary of 17500 pm in the training period and they admitted that their team will check my background too. They had assured me that they will refund me back my money as soon as i join the bank, then for the courier service they again called me and said that i had to pay an amount of 7500 in the sbi account of mr. Prem kumar...
Complaint comments  Read comments Complaint category Banks

Hdfc Bank — ach debit mandate for ashish securities

 chanakya1226 on Jun 24, 2019
I have received a message to my registered mobile number "[protected]" as shown below -

"ach debit mandate registered for rs. 46250 /- in a/c no. Xxxxxxxxx93530 for ashish securities pvt ltd with umrn no. Hdfc[protected]"

I have not opted for any such service. Request you to look into this and do the needful. Please reach out to me for further information.

Thanks and regards,...
Complaint comments  Read comments Complaint category Banks

Hdfc Bank — complaint on hdfc collections manager - mg ramachandran-- nelson manickam road - chennai

 Ashhfaq on Jun 24, 2019
Hello, i took hdfc credit card 10 years ago and jumbo loan from the same card two years ago. Till jan this year, i never missed out on my due date and made every payment on time. Due to job loss, i had stopped making payment of credit card for 3 months for which my hdfc account was leined on april month.

However, until then i was making jumbo loan payment on time till march even though i was at job loss. But due to the account lein, i was not able to continue my payment through account and i was forced to stop making the payment for two months.

Then i made a payment...
Complaint comments  Read comments Complaint category Credit Cards

Hdfc Bank — misbehaviour

 Himansh u on Jun 24, 2019
Misbehaviour by bank employee amit goyal cashier at hdfc bank. These kind of arrogant employee should be sitting at home not in banks.
Hdfc bank sir today i visited hdfc bank for withdrawal of ₹1lac and out of which he gave me 50000₹ of 200₹ when i asked to provide me with ₹500 notes then he told me that you only want one lac just take it or leave it. When i told that people have deposited 500₹ notes in front then misbehaved and refused to give he told 1 lac is nothing u want take it or leave it i will not give.

He should have told with manners sir we dont have. But...
Complaint comments  Read comments Complaint category Banks

Hdfc Bank — credit card loan

 Aman Harsh on Jun 24, 2019
Dear sir/ madam,
Please note that on friday dated 21.06.2019 we received a call from hdfc bank rm hadeeqa siddiqui on 26677400 because we had some queries and regarding we received a very good offer of jumbo loan on my credit card with 10 % roi upto 10lacs from your rm. We are already having loan with 11% and looking offer 10% agreed upon to taking 8lacs loan with 10% roi and fixed. After discussion amount was transferred in my account and utilized by me in favour of closing my existing loan with hdfc and icici which was on 11%. As soon as loan was dispurse we got a message that 12.60% roi....
Complaint comments  Read comments Complaint category Credit Cards

Hdfc Bank — personal loan

 BipinGupta737 on Jun 24, 2019
Waiver of unnecessary charges levied in my account and change in emi date
My issue is going on from 2017 and till date its not been resolved
Just because of you loan department sales staff false commitment and fake assurance i have to shut my newly opened business and also had to surrender my car to the bank again i have lost my reputation and dignity.
The time i had escalated my issues i was informed that it will be resolved and changes will be done.
During those day i had met with an accident and had shortfall of 01 emi which was paid and all those were happened your...
Complaint comments  Read comments Complaint category Loans

Hdfc Bank — no response for fastag application for a month

 Krishnanunni Prasannan on Jun 24, 2019
I had submitted a fast tag application one month ago via gdfc site.
I have got no updates about the fast tag registration. I have got an email confirmation from hdfc saying that i will get fast tag in 7 working days.
But it has been almost a month, but i did not receive any wallet number till now.
I called fast tag customer care multiple times, but they simply asked to wait for a week. Is there a escalation point where i can reach out to? How do i get the fast tag delivered? If its taking further delay, i want to cancel application and get full refund....
Complaint comments  Read comments Complaint category Banks

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