HDFC Bank
HDFC Bank Limited
Customer satisfaction rating: 57%
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28542
COMPLAINTS
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HDFC Bank Customer Care

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Address
Branch 542, Trade World, A Wing, Ground Floor, Senapati Bapat Marg, Lower Parel
Mumbai
Mumbai City District
Maharashtra
India - 400013
Landmarks:Opposite Kamala Mills Compound

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
2584
down
1133
up
1041
down
613

Phone:
Phone:
up
1033
down
520

Additional info

Customer Centre


Additional Contacts



Andhra Pradesh

+91 99 4949 3333



Chandigarh, Kochi, Indore, Jaipur, Lucknow, Patna

+91 99 4616 0616



Ahmedabad, Bengaluru, Chennai, Delhi & NCR, Hyderabad, Kolkata, Mumbai, Pune

+91 99 6160 6161



West Bengal, Sikkim, Andaman and Nicobar

+91 98 3107 3333



Meghalaya, Tripura, Nagaland, Mizoram, Arunachal Pradesh, Manipur (Toll Free from BSNL landline)

1800 345 3333



Assam

+91 99 5719 3333



Bihar, Jharkhand, Patna

+91 86 0266 6161



Maharashtra (except Mumbai) and Goa

+91 98 9060 3333



Haryana

+91 99 9624 3333



Gujarat

+91 98 9827 1111



Jammu & Kashmir, Himachal Pradesh
(Toll Free)

1800 180 4333



Karnataka

+91 99 4586 3333



Kerala

+91 98 9566 3333



Madhya Pradesh, Chhattisgarh

+91 98 9360 3333



Rajasthan

+91 98 7500 3333



Orissa

+91 99 3790 3333



Tamil Nadu, Pondicherry

+91 98 4067 3333



Punjab

+91 98 1533 1111



View More Information...

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Customer satisfaction rating
Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
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57%
Complaints
28542
Pending
0
Resolved
15450
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

Working hours
Mon 12:00 am - 12:00 pm
Tue 12:00 am - 12:00 pm
Wed 12:00 am - 12:00 pm
Thu 12:00 am - 12:00 pm
Fri 12:00 am - 12:00 pm
Sat 12:00 am - 12:00 pm
Sun 12:00 am - 12:00 pm

HDFC Bank Complaints & Reviews

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Call center support call me ggnncccvg
Aug 03, 2021

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    I want to submit Complaint Positive Review Neutral Comment
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    I am having NRE account with HDFC bank. when I am trying to pay bills from other consumer websites through internet banking...
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    I am an HDFC bank credit cardholder . The bank has auto debited the amount from my credit card number ending with 1384 without my concern. I am not interested in this service and don't want this membership anymore. So cancel the membership and stop debiting the amount asap
    Aug 03, 2021

    Complaint Status

    HDFC Bank customer support has been notified about the posted complaint.
    Dear Swathi, We regret the inconvenience caused to you. That's not the experience we want for you. Please provide your details via this link http://survey.webengage.com/ws/~1qq44ps and add your Membership ID and our team shall connect with you to discuss further and try to provide a resolution- Prachi, Team OneAssist.
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      When i close credit card on phone but Bank generate bill and not informed me.
      Aug 03, 2021

      Complaint Status

      HDFC Bank customer support has been notified about the posted complaint.
      Verified Support
      Aug 03, 2021
      HDFC Bank Customer Care's response
      Dear Customer,

      Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share with us your complete concern along with the card details. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

      -Anay
      HDFC Bank Customer Assistance
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        I paid my electricity bill online my payment failed but amount deducted. But I did not get back my refund till now. This transaction was done by me on saturday.pls confirm my refund status.
        Aug 03, 2021

        Complaint Status

        HDFC Bank customer support has been notified about the posted complaint.
        Verified Support
        Aug 03, 2021
        HDFC Bank Customer Care's response
        Dear Customer,

        Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share your complete concern along with the details of the transaction. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

        -Anay
        HDFC Bank Customer Assistance.
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          Is not working and I will be there at like to know if I can think of right now I don't want to be in any of is not any answer from him and he said he would like to know if I can think of right now I am not sure if I can make
          Aug 03, 2021

          Complaint Status

          HDFC Bank customer support has been notified about the posted complaint.
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            Recently I purchased a mobile worth 26099 and paid amount using hdfc credit card and after 5-6 days they credit the amount...
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            I cancelled one of my order from Amazon on 03-Aug-2021, I got sms from Amazon that Refund is success, even I got message from HDFC Bank also that "Ur transaction on HDFC Bank DEBIT/ATM Card ending XXXX fr Rs.XX has been credited/reversed by AMAZON on[protected]:13:36:02" but still that money is not been credited to my account at least I can not see from my account statement. Please help
            Aug 03, 2021

            Complaint Status

            HDFC Bank customer support has been notified about the posted complaint.
            Verified Support
            Aug 03, 2021
            HDFC Bank Customer Care's response
            Dear Customer,

            We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

            -Anay
            HDFC Bank Customer Assistance
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              Amount being debited from my hdfc bank fast tag account even though there is no fast tag present on vehicle. Bank is not cancelling...
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              Please jo bhi mera amount mirevenue hold through gefu m hold h plzzz use refund kre... 🙏...
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              I have a account with Hdfc Bank. Earlier it was a salary account. Now I switch the company and joins with another one.
              I don't know when the salary account changes in the saving account. And charging monthly 600 now the total negative balance is Rs 9267.72.
              So either I close my account or any other solutions please suggest me.

              Account ID 56813287

              Thank you
              Aug 02, 2021

              Complaint Status

              HDFC Bank customer support has been notified about the posted complaint.
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                I am using HDFC fastag.I faced issue of improper deduction at toll for a round trip and raised it to the call center.Later...
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                I have to reset my net-banking pin by using emaiID and contactNumber, Getting OTP on registered mobile number but Email OTP is coming very late, Please do the needful.
                Aug 02, 2021

                Complaint Status

                HDFC Bank customer support has been notified about the posted complaint.
                Verified Support
                Aug 02, 2021
                HDFC Bank Customer Care's response
                Dear Customer,

                We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                -Anay
                HDFC Bank Customer Assistance
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                  I want to submit Complaint Positive Review Neutral Comment
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                  I have got money deduction of Rs.767.00/- from my bank account in the name of debit card annual fee. I have been a customer...
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                  These people have started a medical policy with bharti axa without my concern and when asked to cancel the policy and initiate the refund they are least bothered. I have marked a mail on 20th June, 2021 till then I haven't received any resolution. I spoke to Bharti Axa people too and they said they have cancelled the policy from their end but HDFC people are not initiating the refund.

                  Please ask the team to initiate the refund asap.
                  Aug 02, 2021

                  Complaint Status

                  HDFC Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Aug 02, 2021
                  HDFC Bank Customer Care's response
                  Dear Customer,

                  Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share your complete concern along with the credit card details. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                  -Anay
                  HDFC Bank Customer Assistance.
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                    I wanted to reset password for my HDFC bank account, I am unable to do it, because I am not receiving any OTP on my email id, I am receiving it only on my mobile number.
                    Aug 02, 2021

                    Complaint Status

                    HDFC Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Aug 02, 2021
                    HDFC Bank Customer Care's response
                    Dear Customer,

                    We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                    -Anay
                    HDFC Bank Customer Assistance
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                      I want to submit Complaint Positive Review Neutral Comment
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                      Hello Sir/Madam,

                      I have monthly pass at Nashik-Sinnar tollway plaza as im working in Sinnar
                      My pass...
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                      Have been using your credit and debit card for last 7 years. I met an accident and requested you guys to make the payment...
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                      HDFC Bank — Ppf

                      I have opened a ppf account through online banking but the branch of ppf account has been chosen randomly..I am staying at...
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                      I used HDFC Credit card for the online transaction, but after filling otp the payment gateway timeout out and order was not placed but money got deducted from my hdfc credit card.
                      Aug 01, 2021

                      Complaint Status

                      HDFC Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Aug 02, 2021
                      HDFC Bank Customer Care's response
                      Dear Customer,

                      I'll ensure this is taken up promptly. Please click on https://bit.ly/2Lzhyn3 to submit the complete concern. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

                      -Anay
                      HDFC Bank Customer Assistance
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