Cityflowers.co.in — Replaced bouquet without informing and wont talk to customer afterwards

Address:Florist Direct, Booth 111, Sector 12, Panchkula (134109) HR, India
Website:www.cityflowers.co.in

They sent red flowers instead of pink sunflower that they took money for. They stopped answering calls when questions. #Anniversary destroyed.
Even the bouquet they went was with stale and noj fresh flowers. Even the foliage is poor. The theme was Pink Sunflower. They say they cannot guarantee color and per their policy they can change the color, freshness, style or bouquet or quality if flowers as and when they wish

Response from the Fraudster CityFlowers when asked why they sent red stale instead of fresh pink as advertised.
We create our designs with the freshest flowers so that they reach their maturity in the recipients’ home. The arrangement was designed to the full value along with seasonal fillers. As per our substitute policies listed on our website, in the unlikely chance we are sold out of a particular flower / color we are able to substitute with another similar flower of a different color. We reserve the right to make fair and reasonable substitutions according to the practical availability of specific flowers color.

If you have any further query, feel free to contact us.
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NEVER BUY FROM THIS SCAMMING FRAUDSTER.
THEY DONT ANSWER THEIR CALLS AFTERWARDS. I mean Anniversary and events are serious business. How can you change the bouquet without even telling the customer the ordered flowers aren't available. This is serious fraud as they switch off their phones afterward.
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    Florist Direct, Booth 111, Sector 12, Panchkula (134109) HR, India
    India
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