Cityland Technologies — Complaint Regarding Delayed Bus and Refund City Land Tour and Travels Pvt. Ltd.

I booked a bus with City Land Tour and Travels Pvt. Ltd. scheduled to arrive at Roorkee station at 7:40 PM. However, the bus was delayed by 40–50 minutes, and no prior information was provided.

I had been waiting at the stop since 7:00 PM. When I called the driver, he mentioned it would take another 20 minutes. Later, when I called again, he informed me that the bus had already left the city 10 minutes earlier without picking me up.

BUS NUMBER - HR38Y8014

This caused me great inconvenience, and I did not receive any refund for my ticket.

I request you to kindly look into this matter and process my refund at the earliest.