Clear Trip — Flight cancelled due to pandemic was not refunded

Website:

www.cleartrip.com/accounts/trips/20031970870

Myflight from Dubai-Pune was cancelled (Trip ID [protected]) dated 2nd april 2020 (airline air India express).
I got a confirmation from Clear trip that the amount has been refunded to my credit card.Its been two months now & I have received no refunds. I am trying to raise a fresh complaint with clear trip but the only available alternative is a phone number mentioned on their website.I am in India it is not easy nor economical for me to make an international call.
Clear Trip has made no refund & they are aware I am in India & it will be quite inconvenient to me to pursue the matter hence delaying & stalling my refund.