ClearTrip Complaints & Reviews

I booked a flight via ClearTrip on 30th April 2025, which was later cancelled. I received a refund of ₹8995 on 13th May 2025. However, the same amount was again deducted from my account on 19th May 2025 without any trip or booking from my side.

I raised the concern with ClearTrip and shared the transaction number: ST251400084000011005710. However, their support team claims that there is no record of a transaction on my account...

Hi, Support team

After booking the flight and making payment through UPI, we have received a message on your website stating "your itinerary has expired". Considering this to be accurate, I relogged into the Cleartrip website, selected the same itinerary again, and made UPI payment but again the same message appeared. Then I had doubts, and I checked my WhatsApp and mail and I discovered that two sets of tickets had...

Hi Team,
Recently I've booked a ticket from BLR to AUH by using Cleartrip. I opted Etihad airways. while booking I chose with check in baggage filter. But when I chose the flight in it mentioned "Failed to Load" for both cabin & check in baggage allowance instead of 0 kg. Being aware that I chose economy with filtering out with check in baggage, I proceeded with my booking since my connecting flight is matching...

I had written so many complaints regarding this trip but it is yet not resolved.
Kindly resolve the same
[protected]@cleartripforbusiness.ae via cleartrip.com
Attachments
Sat, Jan 12, 2019, 9:46 PM
to me
ClearTrip Complaint Status Update [ID: 3111127]

consumercomplaints.in
Wed, Feb 2, 2022, 10:33 AM
to me

Greetings,

Your complaint has...

To Whom It May Concern,

I am filing this complaint against Cleartrip regarding an issue with my flight booking and your refusal to honor the airline's availability for a date change.

On [Date], I attempted to change the date of my flight through Cleartrip. However, I was informed that the desired flight dates were sold out. When I checked directly with the airline, I found that the flight was available...

I had booked the ticket YDD72J-pnr no. I had to cancel the ticket due to medical emergency. I had submitted the docs but they require the mbbs and I had submitted- of ayurvedic doctor. I requested them to aloow me to resubmit but they havent reesponded

I stay in kuwait.. I tried to book a flight from on 15th of may on clear trip thru net banking .. but ticket is not booked.. money also debited from my account.. still i didn’t get it refund in my account.. i got email on the same day that payment failed then still money is not refunded, as well i pass by my bank couple of times, they said it should be from website itself.. i had checked with amazon payment services agent as well they informed me to check with clear trip website.. im very disappointed as this was my first experience with on clear trip for booking flight.
My Mobile & Whats App Numbers: +[protected]Kuwait) & +[protected]India)

My Email Id: [protected]@gmail.com
Trip Id:[protected]

KNET Transaction Notification from Amazon services
Order Number: [protected]
Reference number:[protected]
Payment Id:[protected]

I cancelled my trip 4 days in advance.

As per #indigo policy, airline cancellation charges for 2 passengers should b Rs. 6000, whereas the invoice shared by #cleartrip shows cancellation charges as Rs. Rs. 10651.

Please help me get my full refund.

Hello Consumer complaints forum,

I recently booked a flight ticket from Mumbai to Frankfurt from ClearTrip.com[protected] at a price higher then the Emirates website obviously thinking of better customer support. Unfortunately since the VISA was approved for a day lesser than my booking date. I realized it after booking the ticket so I called in Customer Service within 24 hours to shift the date a day earlier but the customer...

Trip id[protected], Flight cancelled last year April 2023 by Go Air and refund not yet done by Cleartrip.

I did not board flight AK13 SZNVTB because of the delay in the security check and I can't able to travel on this same flight, so I request a refund for the Airport Tax paid. Still no they didn't refund the amount. saying so and so reason the amount was not getting back

Hi sir/mam i was invited by an agent to click the places of the picture of the hotels nd get paid for it. they said they are leading agency for cleartrip. first time they paid me. but the time goes while booking there appears the so called standard package which allows to got more commissions but the problem is they asked me to pay high amount. i did for first time around 80 thousand and i paid to continue. then just after two bookings appears another one more commission nd they asked to pay 148k. i told them i cant and request them to refund money but they didt nd aske me by all means i have paid otherwise i will get nothing.
This seems very doubtful. is this really a cleartrip robbing the people? or someone cheating the people in the name of cleartrip.
the name of the website is cleratipagent.com can u check the legitimacy of this website plez

My ticket from bangalore to kolkata was in 26th jan, spicejet though delayed it for 1hr, so I wanted to reschedule it, but later change of plan I cancelled it before 3hrs of boarding, as far as norms I was promised to get at least 25% of the money which I had given during booking the booking was 6398 rupees, and as I had cancelled before 3 hrs I will be getting 2100 rupees, but I got 0 rupees, upon calling to spicejet customer care they said cleartrip never raised a ticket for cancellation, hence I was absent to board the flight.
I want my money back

We booked three tickets Delhi to Paris now due to some medical issues we want to change our program. Need help from Clear trip customer service

We had two trips booked from Cleartrip
1) MEL - SIN (Melbourne to Singapore)
Trip Id :[protected]

RETURN
Wed, 25 Oct 2023 MEL 14:05 Time 18:40 SIN [ DELAYED by 4.30 minutes]
Tue, 31 Oct 2023. SIN 11:00 21:30 MEL

Total Fare : 72, 180

2) Emirates STANDARD. Wed, 25 Oct 2023
EK 355
SIN 21:40 00:50 DXB Thu, 26 Oct 2023

Return : Mon, 30 Oct 2023
Emirates STANDARD
EK 404 DXB 21:15 08:25 SIN

Total Fare : 125, 148

First Trip :[protected] got delayed by nearly 5 hours; thus we missed the second flight from Singapore to Dubai . And it became a no show and emirates has suspended the PNR FTB2DB. We had to book another emirates flight and we flew to Dubai : Booked emirates ticket costed us ( 3650 AED ) equivalent to (82745.29 INR)

On the day of return, we came to know about emirates has suspended the PNR. After long hours of talking with emirates support, they have opened the suspended PNR and asked cleartrip to reissue the flight so that we could fly, However cleartrip support was not willing to help and infact they misleaded us and didnt provide any support, We couldnt afford to miss another flight because we had another connection from Singapore to Melbourne. There fore we had to book another emirates flight : KGZ5M6 costing us AED : 7600 ( equivalent to 172291.56)

We had lost more than 3L Indian rupees in this trip. We need a full refund of emirates flight which we booked duplicate due to Cleartrip issue.

Kindly help us in this case

My trip id[protected]
my payment done 30/06/2023 18:34
but company commitment generate my pnr after 24 hour. after my discussed not able decline and accept pnr within 5 hour.

Trip ID:[protected] I have paid an additional fee for the Economy Smart package, which was advertised to include free seat selection. However, my selected seat is not showing as confirmed. Despite receiving an email stating that the paid seat would be refunded due to unavailability, I want to emphasize that seat selection was supposed to be complimentary under this plan. I paid an extra 2500 rupees for this package compared to the Economy Light fare. Therefore, I kindly request either a confirmed seat as per the promised benefit or a refund of the excess amount paid over the Economy Light fare.

I recently purchased a flight ticket through ClearTrip's platform. During the booking process, the website displayed an offer of a 25% discount on the ticket price upon logging in using a phone number. Despite following this instruction and providing my personal phone number, the anticipated promotional discount was not applied after logging in. Consequently, I proceeded with the ticket purchase at the full price, intending to later remove my account due to this misleading experience.

However, I encountered difficulties in attempting to delete my account or remove my phone number from the ClearTrip website. This situation raises concerns regarding the company's practices, including the use of deceptive promotional discounts and the collection of personal information, such as phone numbers, without an option for individuals to easily manage or delete their data.

It is recommended that ClearTrip address these issues appropriately and delete my account and phone number from their data base, as they could potentially infringe upon consumer trust and privacy rights.

I booked a flight ticket of Alliance Air from Guwahati to Kolkata on 13 August 2023 at 00:48 hours through Cleartrip.com. Th booking ID was[protected]. The flight was scheduled for 13th August 2023 at 20:15 hours. But after I paid for the ticket, I got a message from Cleartrip.com informing me that my booking could not be completed. They said they have initiated a refund and the money will be credited to my account in 5-7 working days. I went on to book another ticket through another airlines. Now, at 16:15 hours on 13 August 2023 I got a message from Alliance Air that sent me my PNR for the flight.
Where is my fault? They said the booking isn't confirmed and I shall get my refund. So, I went and booked another flight. Now they are saying the first flight is confirmed. Please resolve this issue as I am not at fault. Please help me get my refund.

My flight(G8-423) got cancelled by go first on 19th May 2023 and refund is still showing as processing from last 4 months. There is no update from the airlines or cleartrip on this. Whenever I called them they simply mentioned it's in progress.
PNR:A73Q2M