ClearTrip Customer Care
Cleartrip Pvt. Ltd.
Customer satisfaction rating: 4%
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1303
COMPLAINTS

ClearTrip Customer Care

Cleartrip Pvt. Ltd.

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Address
DTC Bldg, Sitaram Mills Compound, N.M. Joshi Marg, Delisle Road, Lower Parel (E)
Mumbai
Mumbai City District
Maharashtra
India - 400011

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
397
down
200

Phone:
Phone:
up
226
down
129
up
115
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114

Additional info
Office
No 34, Ground Floor, Suraj Ganga Soft Park,1st Main Rd, Phase III, J P Nagar, Bangalore, KA 560078, India

Customer satisfaction rating
4%
Complaints
1303
Pending
39
Resolved
36
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

ClearTrip related photos (251)

ClearTrip Complaints & Reviews

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Cleartrip — did not receive flight ticket after online payment

 Swapnil Mukherjee on Dec 13, 2018
I booked a flight ticket via cleartrip in Indigo on 9th of December for a flight from Kolkata to Mangalore on 9th January. After I paid online the next web page showed “access denied” and later I did not receive any further email or message from cleartrip nor Indigo but my money got debited from my account which I received a message from my bank. I cannot complain directly to cleartrip because I dont have any Trip ID. What should I do now? Can you please help me?...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — cancellation of flight by air india

 marina monteiro on Dec 12, 2018
We had booked through clear trip.com a holiday goa to cochin and return.

Our return flight air india cochin-bangalore - goa was on 27th november. The flight was at 1.40 pm. We arrived the airport at 10.40 to be informed by a message that the flight would be delayed and would depart at 3.40 pm. Subsequently, when i went to check on the same i overheard them saying they were cancelling the flight as the flight had only 11 passengers but we were told the standard statement 'for technical reasons'.
Subsequently we were put on a jet airways flight 1.50pm but were re routed to mumbai...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — fraudulent practices. refund required

 Abhiram Dapke on Dec 12, 2018
I booked a flight via cleartrip which is a return flight which goes through toronto and requires a transit visa.
This ticket is deliberately mare non-refundable and cheap so that customers fall in the trap of purchasing a cheap ticket and miss the flight.
The canadian vac in new york is horrible and a huge number of people do not get a transit visa... All thanks to the horrible and worst management of canadian vac.
The airline air canada then wouldn't allow people to pass through canada as they don't have a transit visa.
And cleartrip has a policy that if you miss the...
Complaint comments  Read comments [1]Complaint category Airlines

Cleartrip — airline ticket refund

 Prasad0501 on Dec 10, 2018
My money got deducted but I never got flight details and when I called for refund they said I will receive in 3-4 days .. it’s been 3 weeks now I have not got any refunds.
I booked Nagpur to Mumbai Airindia Flight at 23rd November 8.45 pm. They charged me 5700 Rs .I have been calling on their customer support helpline but that is not evening working. They are asking me TripID which I never received from them because my tickets bet got booked. This is a big fraud and scam. I’m going to take serious action against cleartrip for this fraud. Even I can go to consumer court and file a legal...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — booking failed state

 anilsai.sriram on Dec 10, 2018
Hi,

While i was booking international flight from hyderabad to montrial canada, there was a error stating gateway failure, however the money got deducted from account.

I was trying reach the customercare from past 24 hours but i couldnt able reach them.
Date of incident: 09 dec 2018
Emailid used: kavurisnehitha96@gmail.com

Attaching you the screenshot.

Thank you!...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — cancelled hotel booking amount not refunded

 Vaishnavi sathish on Dec 10, 2018
My hotel booking (Id[protected] has been cancelled n i could not get a status regarding the refund. I have been contacting ur support system for last 3 days n there is no reply... The contact number is of no use... I want a live chat with the cleartrip person n i want my refund. The amount is substantial to me nkindly reply back so that i have some info regarding the same thank u...
Complaint comments  Read comments Complaint category Travel Agents

Cleartrip — refund not credited

 Shkrahmad on Dec 5, 2018
My booking id is (Ghqb2n). I booked return flight ticket from delhi to bangalore (7-13th dec) and after all cancellations and deduction charges. I was supposed to get 666 as refund as previously confirmed by one of their (Cleartrip) agents. I was also told that i will get the same refund which airlines has initiated. After numerious conversations with cleartrip team i was finally told by ms. Pragiya (Floor supervisor) that i won't get any refund because i applied the coupon code. As informed by indigo airlines that all the charges including coupon has been initiated to cleartrip. And also there...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — money deducted from my account but booking is failed

 Sahoobanamber on Dec 5, 2018
On date 04.12.2018, i had done a flight booking from bhubanrswar to delhi and back. On the number[protected]. Money deducted from my acount bt booking failed. I dont get my refund yet. I called costemer care but they put me in hold for long time. So kindly refund my money that i can book another ticket. Please refund as soon as possible. Its a request...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — stupid service and ignorance when requesting for refund

 mm_sa on Dec 4, 2018
Let me start with the summary for the consumers who are reading this; i can only suggest booking your flights directly on airlines' website is the way forward.

Apparently in my case, i booked a domestic flight and even selected a meal on one of my flights. Only to find out that cleartrip had charged me but the airline did not get the meal instructions from cleartrip.in fact to make it more trackable, after completing the booking procedure on cleartrip's website, i noticed the meal is not specified anywhere on the e-ticket meanwhile i know i had selected that option and i even remember...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — coupon code issue/gift card issue

 Rohit Motewar on Dec 4, 2018
I had gift voucher code to redeem by 21-nov and since 21-Nov I tried to book tickets through cleatrip.com but unable to redeem the coupon worth 2000 due to some technical issue.
I have contacted customer care executive and even their executive fail to find out solution and I end up with loosing my coupon and then Customer care executive asked me to send the screenshot of Error message and I did but there is no response after that.

Really disappointed for such unprofessional behavior of cleartrip.com

Kindly take an action....
Complaint comments  Read comments Complaint category Other

Cleartrip — fraudulent company

 Syedjafrix on Dec 4, 2018
Cleartrip.com is a fraud and they are in business to rip off unsuspecting individuals. Their set looks genuine and they booked a flight for me, they charged non-refundable service fee and convenience fee and charged me in all 20183 rupees. Then few hours later, for no reason, cancelled my booking and did not refund all the money either. I booked a ticket in good faith and paid the money. But few hours after and for no reason explained, ticket was cancelled few hours before the flight time. Claertrip said they will refund 70% of the total charged....
Complaint comments  Read comments Complaint category Airlines

Cleartrip — non refund of fare after cancellation of flight even after 43 days of cancellation.

 Biju Kesavan Nair on Dec 4, 2018
My trip i'd [protected] coimbatore to chennai one way flight scheduled on 21.10.18 cancelled by alliance air. Ticket was booked through clear trip and cancelled also well in time ie 19.10.18 the date of intimation about cancellation. Clear trip has not refunded the amount of rs 4130.00 though i am getting different commitments from them. This is in spite of my various reminders by mails and telephonic calls. Request for immediate refund and confirmation without lapse of anymore time. Customer care was not supportive and clueless all through. Please remember that the cancellation was not because...
Complaint comments  Read comments Complaint category Travel & Vacations

Cleartrip — booking not processed, but amount charged

 Arifa A. on Dec 4, 2018
I'm writing here because i could not find any other way to get in touch with customer support regarding my complaint. On dec 1, 2018, i booked three tickets on the cleartrip website using my account, as per the following schedule:

- delhi > udaipur - jan 8, 2019 (6e-2746)
- jaipur > kochi - jan 13, 2019 (6e-657)
- kochi > delhi - jan 18, 2019 (9w-911)

I was charged a total of $155.35 for this transaction, but the transaction did not go through. I tried to get in touch with customer support, but without a trip id, i couldn't reach anyone. I tried looking...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — flights booked via clear trip are not valid [Resolved]

 kkaaii on Dec 4, 2018
I have booked flights from goa to varanasi for two persons. The airline indigo informed me via sms that flights have changed. I have sent several emails to cleartrip to clarify, they are not answering emails. Furthermore, i cannot call them, because you have to provide a trip id to get your phone call processed but they have invalidated my trip id. There is no communication possible with cleartrip. I have sent several emails asking for a call back, they are not calling back....
Complaint comments  Read comments Complaint category Airlines

Cleartrip — unauthorized card charges

 Renthms on Dec 3, 2018
My name is reni thomas i have booked tickets on[protected] for two people one the same day we have booked the ticket for my trip to doha to kochi via delhi, during booking the money was deducted on the same day then again on monday[protected] they again deducted the same amount.
I have made the booking on the last week wednesday again they have deducted this amount of money
I dont understand for what they deducted this same amount of money again with no reason
Kindly do the needful and refund me with the required amount
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Complaint comments  Read comments Complaint category Airlines

Cleartrip — flight ticket booking air india

 Rejin_ns on Dec 3, 2018
Last week i have booked a ticket via clear trip from sharjah to kochi on air india express flight in my name rejin sukumaran and passport number and the ticket got issued with name of my wife she was the account holder and i was not able to travel, i have booked tickets on emergency basis and i denied my travel and i took new ticket from airports for aed:2000 dhs and i wrote many times for cleartrip and i didn’t get any response and i am going to register legal complaint against them....
Complaint comments  Read comments Complaint category Airlines

Cleartrip — flight booking / changing flights are not processed by travel agency [Resolved]

 kkaaii on Dec 2, 2018
I have booked a flight from goa to varanassi 26dec leave, 30th dec return via cleartrip. Two airlines are involved jetairways and indigo. Recently indigo send a notice that the flight has changed. I talked to cleartrip to clarify the situation. They told me to call me back but i did not receive any call. Furthermore i cannot dial in because the cleartrip trip id seems to be no longer valid and you need to specify it when you try to call in. Cleartrip is ot answering many emails i have sent. I have paid 500 eur and i am requesting cleartrip to clarify the situation....
Complaint comments  Read comments [1]Complaint category Airlines

Cleartrip — fake booking of hotel and no refund

 shivnath4u on Dec 1, 2018
Very bad service by cleartrip.com

I had booked hotel online on 10th october 2018 in shirdi maharashtra. But on arrival at hotel suraj park, manager and owner both denied to provide me the accomodation saying that cleartrip has no agreement with this hotel. I called on cleartrip helpline number [protected]. Someone named like snehal replied me that my booking will be cancelled on my request and my amount will be refunded in full within 3-4 working days. I bothered for 4-5 hours searching for a hotel at that time. After then no action was taken regarding refund. They forgot this matter.
Complaint comments  Read comments Complaint category Travel Agents

Cleartrip — the worst service which spoiled my entire holiday

 Kamlesh M on Dec 1, 2018
I had booked a hotel sagar kinara in malvan for nov 16 to 18th. But when i reached there the hotel was closed from past 3 yrs. I was not able to book another hotel and had to travel back with my family to mumbai. And was not even helped to book some other hotel. The worst experience ever anyone can have by spoiling the holidays with the family. I lost my time any money for travelling from mumbai to malvan and back to mumbai. I need compensation for the inconvenience caused to me. And the call centre people said i can't help you as the hotel people had not informed them, but the hotel is closed from...
Complaint comments  Read comments Complaint category Other

Cleartrip — deducted amount without any confirmation booking

 Psadhu on Dec 1, 2018
I booked flight tickets through sky scamner r app through happy go easy payment mode on 24th november, 2018. I booked ticket from goa to delhi for 14th feb and return for 17th.. With name:prairna my money got deducted 7003, i got a message that money has been deducted from account but transaction was failed and there was no confirmed booking. It's been almost a week and no refund has been made.. I called them, they are just making excuses regarding the same....
Complaint comments  Read comments [1]Complaint category Travel & Vacations

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