ClearTrip Customer Care
Cleartrip Pvt. Ltd.
Customer satisfaction rating: 4%
Submit a Complaint
1219
COMPLAINTS

ClearTrip Customer Care

Cleartrip Pvt. Ltd.

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Address
DTC Bldg, Sitaram Mills Compound, N.M. Joshi Marg, Delisle Road, Lower Parel (E)
Mumbai
Mumbai City District
Maharashtra
India - 400011

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
388
down
190

Phone:
Phone:
up
218
down
123
up
103
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109

Additional info
Office
No 34, Ground Floor, Suraj Ganga Soft Park,1st Main Rd, Phase III, J P Nagar, Bangalore, KA 560078, India

Customer satisfaction rating
4%
Complaints
1219
Pending
41
Resolved
34
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

ClearTrip related photos (226)

ClearTrip Complaints & Reviews

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Cleartrip — payment refund issue

 Sushil Dwivedy on Sep 23, 2018
I booked one ticket through Clear trip on 23rd OCT. Trip ID[protected], PNR-YVBDVL from Lucknow to Delhi which is at 11.05 am .

Now this flight rescheduled to 12.30 which is almost 1.30 hr delayed start.

When I discussed with Clear trip for cancellation of ticket with full refund, they were trying me to discuss with airline directly for refund issue and finally they will tell me refund amount will be almost nil for your request.

I said why I should go for airline discussion as I booked ticket in clear trip only and this delayed will not help me at Delhi...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — refund is zero [Resolved]

 spsingh1989 on Sep 22, 2018
I have cancelled the flight indigo customer care and they gave the acknowledgment of the cancellation and assured me that the amount will be refunded as it was a refundable ticket,
When i called Cleartrip they said that "0" refund has been processed which is ridiculous.
This kind of fraud is not expected from Cleartrip.
Kindly look into this and refund my amount ASAP.

Name: Priya Singh
Reference Number: UKUZTX
Number: [protected]

Date: 25/09/2018

From Hyd to Blr...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — delay in refund of two trips

 Kartikeya Mehta on Sep 20, 2018
It's been almost over a month since i cancelled my booking for trip id:[protected]Dar es salaam - mumbai one-way). But i am yet to receive the refund. I have done follow up on calls with at least half a dozen representatives of the company but not got any satisfactory response or confirmation on payment. They informed that the booking stands cancelled on their system. And even though the account number provided to their representative varsha via email on 29 august. I am yet to receive refund of rs 79, 292/- + rs. 599/-.

Even for trip id: [protected] (Dar es salaam - mumbai one-way)....
Complaint comments  Read comments [1]Complaint category Travel Agents

Cleartrip — no ticket generated for booking from dammam to kochi

 AnandGambi on Sep 20, 2018
I have booked one ticket from dammam to kochin on 21 september 2019 on 20th september 2018 between 2:00 and 2:10 (Saudi arabian time). An amount of sar 753 is deducted from credit card but no ticket is generated.

Name of traveller: ajithkumar muttuchira
Travel date: 21-sep-2018
Flight : emirates time: 18:05
Mobile number given is : +[protected]
Email id given is : admin@gambitgroups.com
My contact details are above given mobile number and email....
Complaint comments  Read comments Complaint category Airlines

Cleartrip — received zero refund after cancellation of air-ticket

 mohsin1101 on Sep 20, 2018
I have personally cancelled the flight directly from the reservation counter at Delhi airport and they gave the acknowledgment of the cancellation and assured me that the amount will be refunded as it was a refundable ticket,
When i sent an email to cleartrip they send an email saying that "0" refund has been processed which is ridiculous.
Kindly look into this and refund my amount ASAP.

Trip ID : [protected]

Air India
AI-925
DELHI to Riyadh...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — I am complaining about the cleartrip flight bookings and payment procedures

 richphytocare raipur on Sep 19, 2018
Dear Sir/Madam,

Am happy to be a part of Cleartrip booking.

Need help from your end.

I booked a flight ticket from Raipur to Ahmedabad (round trip) from 21.9.2018 to 23.9.2018, via Cleartrip APP on 16.9.2018

My Name in Cleartrip Application: harishbalamurugan@yahoo.com

Once am in payment stage, i paid Rs.12, 283/- as per the procedure. Amount deducted from my account but in the application showed that the payment was failure.

As i know some transaction issue, i tried via cleartrip contact no. [protected] but...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — illegal deduction while cancellation

 manoj8776 on Sep 19, 2018
Hi,

I want to bring to your notice, the incident happened with my cancellation, while booking there was a clear indication of cancellation charges, which almost should have been aed 253 per person, instead of that your company has unlawfully deducted aed 1400, as i have failed to get a proper response from any person in your company, i thought to highlight it to you

Please refer the attachment

My trip id[protected]

Regards

Manoj pillai
[protected]...
Complaint comments  Read comments Complaint category Unauthorized charges

Cleartrip — did not receive refund 854 rs from 2.5 month

 Rahul kamble 70 on Sep 17, 2018
Hi clear trip team,

I had booked indio ticket via hdfc smart buy app through clear trip agency on 19 june 2018 from bombay to delhi. Flight details are ujd36x - 6e - 176. I had cancelled ticket on 03 july -2018. I was supposed to get 854 rs refund within 14 days of cancellation. It's been 2.5 month still waiting for refund money. Indigo team have confirmed that they have returned money.

Flight details-ujd36x - 6e - 176
Booking date - 19 june 2018
Cancellation date - 03 july 2018
Airline - indigo
Company name - clear trip
Passenger...
Complaint comments  Read comments [1]Complaint category Airlines

Cleartrip — showing wrong price of check in baggage

 nonie73 on Sep 17, 2018
While making a booking it is showing the check in baggage is charged 12 dhs for 30 kgs one way and also the same for another way. so that is 24 dhs for both ways. My trip id is [protected]. I have all the pictures step by step whatever I did while booking. Now when I checked with the Airlines they told me that they will charge dhs 50 each side for 30 kgs so both ways will be 100 dhs. I don't understand if that is the case then I would have booked Air India for 1025 where the airlines will give me meals also. Now if this is an error from your side then you will have to compensate with my baggage...
Complaint comments  Read comments [1]Complaint category Airlines

Cleartrip — first name wrongly printed on domestic flight.

 prafful kumar on Sep 17, 2018
Trip id[protected]. Ticket (Round way) booked (2 adult and 1 infant) for new delhi to ranchi dated 16 sept 2018.
I show the passengers name wrongly printed.
My name prafful kumar correctly printed on ticket.
My wife name adhra saxena wrongly printed as prafful saxena.
Also my child (Infant) name wrongly printed as prafful singh.
This error is due to the clear trip site or server fault.

I talked to clear trip they blaming me that you filled wrong name.

But how its possible that i filled wrong first name and correct surname and correct...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — refund - not received

 afeeqhussain on Sep 16, 2018
Dear sir/madam,

We have booked our family ticket through pnr # 1801264. Due to some reason, all the passengers unable to return the on the scheduled return date. Only one passenger returned out of 6 passengers and we have informed jet airways customer care well in advance about the cancellation of other 5 passengers. Jet airways customer care confirmed that we will get the refund of approximately inr 3050/- per passenger.

Return travel date is 31.07.2018 and it is now 14.08.2018 i. E 14 days after the return date and i have not received any refund for the cancellation...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — cancellation of flight ticket and refund booking ref: 180904160666 (r9vzql,mgufyt indigo airlines)

 Kishore Stephen Dsouza on Sep 13, 2018
I had booked my tickets through clear-trip app on[protected] for[protected] and return[protected] Mangalore to Hyderabad. My wife's ticket also was booked by me same time from Sharjah to Hyderabad[protected] and return[protected]. Since I was confused with the timing I realized that I should have booked on[protected] . The ticket fare was 6, 807 INR .I immediately contacted clear-tip agent through online chat and explained about the issue. She instructed me to book another ticket using the same mode of payment and mention the same email id and mobile number and provide the new booking reference...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — cheating on the price of the hotel

 Peter Vethanayagamony on Sep 12, 2018
I have booked hotel room for four days, believing in the cleartrip claim that their price is cheaper, if not half the price. They charged me 35 % more than i have been paying for the same hotel in guntur, india, when i booked directly, at the end of my four days stay. Another frustrating experience is that for booking through the cleartrip, i was given the worst room possible in the hotel and i could not sleep three nights.
I may not have known their dishonest business had i not extended my stay in the same hotel.
I am not sure how a company that rips off the people are allowed to...
Complaint comments  Read comments Complaint category Travel Agents

Cleartrip — after cancellation did not inform to indigo airlines about cancellation

 sabi siku on Sep 12, 2018
My husband booked 5 air ticket using cleartrip from new delhi to doha on 23rd may 2018 the trip id is:[protected] and 3 tickets cancelled out of 5 on 25th may i. E. 1 day before travel date. We have received a cancelled mail by clear trip site same time but when we did query to indigo airlines we have come to know that they did not received any information from clear trip about cancellation and a nominal refund amount was generated by them due to non travelling by passenger and transferred on account of clear trip. This shows that due to negligence of clear trip we have loosed our huge amount.
Complaint comments  Read comments Complaint category Airlines

Cleartrip — non receipt of refund for the cancelled international air tickets

 Ravichandran Vaidyanathan on Sep 12, 2018
Dear sir,
Trip id:[protected]
This international air tkt maa-dfw & return got cancelled on 23 aug. The journey date was 29th aug. & return 23 jan 2019, both sector got cancelled due health issue of the passenger.

Inspite of various telecom doc.& chat and mails, no positive response on status of refund.
It's more that 20 days passed and refund not recd.
Ravichandran. V
#[protected]...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — refund pending

 manishagoyal.rama@gmail.com on Sep 11, 2018
I had cancelled my flight ticket through clear trip from delhi to frankfurt on 28 august, 2018. They didn't initiate my refund even after 15 days and not attending my complaint properly. I am going through a huge mental harassment due to their irresponsive behaviour. Kindly help me in getting my money back. I have to book another ticket using this money. I am literally begging them for my own money. Clear trip is very bad website for bookings and all. Zero stars....
Complaint comments  Read comments Complaint category Other

Cleartrip — changing the dates for an existing ticket

 sakshi 2012 on Sep 10, 2018
I wanted to change the dates for my return ticket from delhi to hyd on 19th oct to a future date and to my surprise, i have been told that the total ticket amount will be forfeited to make this change along with the cost of new ticket on new dates. This means i will pay 13k for the same ticket which i bought in 7k just for change of dates. How ridiculous is that?

Clear trip mentions minimal amendment charges for changes and this is how they actually do but charging the entire ticket amount. This is not acceptable.

They should remove the amendment faq from clear trip...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — flydubai

 Maxan Joseph on Sep 9, 2018
Maxan joseph on aug 28, 2018
I have purchased 2 return tickets from kuwait to dubai by flydubai airlines for an amount of kd 109.420 which is as per flydubai is a refundable ticket. Now the tickets were processed for refund and as per the email received from clear trip the refundable amount is below kd 14.000 which is not acceptable. I, therefore, request you to look into this and get me the full refund. I have spoken to the flydubai and the consumer complaint in kuwait and eligible for the refund...

It's really bull s*. This site is being controlled by bloody cleartrip only....
Complaint comments  Read comments Complaint category Airlines

Cleartrip — air ticket/booking made twice

 Shabaaz Sait on Sep 8, 2018
I first made a flight booking using clear trip and my debit card a sum of amount 4, 120/- was deducted and I didn’t receive any update in regards to the PNR number or anything related to the booking which was supposed to receive,
The sum of amount was deducted from my bank account,
As advices by the customer care
The sum of amount was deducted and however was not received by clear trip
I made another booking because it’s very urgent to me to make it to the destination
I again followed the steps adviced by the customer care from clear trip and made a second...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — flight seat booking issue

 Lollykaps on Sep 8, 2018
I had booked air tickets through cleartrip on the….

My trip was planned from kolkata to bangalore on 6th by …
And
Return on the 9th

This booking was made on the internet and the additional payments as demanded made for services like non vegetarian meal and special seats. We had selected 1f on the way out and 12a on the return flight.

The transaction was shown as completed and charges deducted from my account.

I received an e-mail showing my ticket details as well as the seat numbers and the meals booked.

I...
Complaint comments  Read comments Complaint category Airlines

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