ClearTrip Customer Care
Cleartrip Pvt. Ltd.
Customer satisfaction rating: 4%
Submit a Complaint
1491
COMPLAINTS

ClearTrip Customer Care

Cleartrip Pvt. Ltd.

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Address
DTC Bldg, Sitaram Mills Compound, N.M. Joshi Marg, Delisle Road, Lower Parel (E)
Mumbai
Mumbai City District
Maharashtra
India - 400011

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
440
down
215

Phone:
Phone:
up
249
down
139
up
124
down
127

Additional info
Office
No 34, Ground Floor, Suraj Ganga Soft Park,1st Main Rd, Phase III, J P Nagar, Bangalore, KA 560078, India

Customer satisfaction rating
4%
Complaints
1491
Pending
34
Resolved
41
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

ClearTrip related photos (302)

ClearTrip Complaints & Reviews

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Cleartrip — refund not received

 cpsinghrjpt on Apr 18, 2019
Good Morning,
This is to inform you that still I didn't received my money back for ticket booked,

Request you to please do the needful as soon as possible so I can get back my refund,
Trip ID :[protected]

AED 460

AED 770

AED -25

AED 1, 205

Abu Dhabi to Vadodara Tue, 16 Apr 2019

Jet

Airways

9W-583

AUH 21:45 02:35 BOM

Tue, 16 Apr 2019 3h 20m Wed, 17 Apr 2019

Abu Dhabi - Abu Dhabi International Airport
Complaint comments  Read comments Complaint category Airlines

Cleartrip.com — didn't get full refund of air ticket after cancellation [Resolved]

 Jithindas on Apr 17, 2019
I have booked a ticket on 13th of March 2019 from Mumbai to Bangalore for two passengers on Cleartrip for an amount of Rs 11766.Trip id is[protected]. However, the name I entered there was wrong and I immediately called the Cleartrip customer care for support and I was told to make a new booking on the same airline with the correct name and cancel the old ticket with the airline as well as Cleartrip and I would be getting the full refund amount. So I booked a new ticket with correct names within 10 mins as I was advised by Cleartrip and cancelled the ticket with both the airline as well as with...
Complaint comments  Read comments Complaint category Travel & Vacations

Cleartrip — refund on ticket cancellation not yet received after 1 month

 Suryaspillai16 on Apr 16, 2019
Dear Team,

I have penned this mail with deep ordeal because of the delays by CLEARTRIP..

Following to the below mail that had been sent to me on 17th March 2019 for the cancellation of my ticket which was scheduled for Dubai to Goa via Mumbai.

The ticket had to be revocked since the jet airways cancelled the said scheduled flights and I did not get any rescheduled ticket as per my suitable timings.

I had been advised by the customer care agent that the refund will be credited back to credit card within 6-7 working days.
Alas!It...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — cleartrip online payment failed but amount was charged anyway!

 M''li on Apr 16, 2019
On[protected] i attempted to make an online payment for a flight booking at www.cleartrip.com of rs. 11, 208/- two times so total amount was rs.22, 416/- (Trip id [protected]) air india express. However the internet connection was interrupted and the transaction status was showing as failed.
Shortly afterwards i called a cleartrip agent asking me to repeat the payment by using trip id. And he said transaction got failed and it will credit back in 3 working days but even after a week it not credited yet. Next day in my mobile app there's no trip id or failed booking details and so i can't...
Complaint comments  Read comments [1]Complaint category Airlines

Cleartrip — payment went through but it shows a transaction error from cleartrip

 sundararajk on Apr 15, 2019
Sundararajan k
2:28 pm (6 minutes ago)
To customersupport

I try to book a flight from bangalore to chandigarh, two-way, i was paid through net banking.
After giving all the details the amount got deducted from account but the site got errored out and there was no ticket booked.

Date and time: apr 7, 2019, 8:42 am
Transaction id:[protected]
Bank: axis bank
Amount: 10468
Info: inb/[protected]/payu.in/

Booking email id: [email protected]
Complaint comments  Read comments [1]Complaint category Travel Agents

Cleartrip — refund request for flight ticket - money not credited

 Subeana Shabeer on Apr 14, 2019
Trip ID [protected] was the booking transaction my husband made with Cleartrip for flight booking. In Feb, he applied for a refund through Cleartrip.
Pnr was OLQJC8 - when checked with Airline, money was refunded on 13th Feb. But cleartrip hasnt processed the refund yet. Kindly expedite and resolve the issue. Attached is the proof of refund from Airline....
Complaint comments  Read comments Complaint category Travel & Vacations

Cleartrip — amount debited kindly return

 vday_1983 on Apr 14, 2019
2633 was debited and might have been laid in your account.
I have transferred it from my allahabad bank account thru netbanking on 13th apr 2019 around 6 pm .Kindly revert the fund to [protected] with name " Sreenivasulu BKN" and IFSC " ALLA0212021"..Thank you..if it is not credited kindly reply...so that i will initiate refund from my bank itself..Thx
[email protected]
[protected]...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — train bookings

 bino06 on Apr 14, 2019
My name is binoy k j, my cleartrip mail id is ([email protected]). This is to inform you that on 8/04/19 i had tried to book a train ticket from kolkata to chennai...after puting all details, while on process money got deducted from my UBI bank but booking got failed.There showed session got expired
No trip id generated.
Transaction failed while ticket generated.
With out tripid can not able to contact customer care no other info...its been 5 days didnt returned... Kindly pls do the needful... Im in great suffer...pls rply to my request......
Complaint comments  Read comments [2]Complaint category Travel Agents

Cleartrip — non-issuance of alternate flight ticket due to cancellation of flight by airlines

 Jitinder Mohan Mago on Apr 13, 2019
Trip id[protected]

I have booked an airticket with cleartrip in the name of my wife, mrs geeta mago for the sector delhi - sydney - delhi. Confirmed ticket was issued by cleartrip. She travelled by qantas 3960 on 28 february 2019. She has to return on 30 april 2019 from sydney, australia. However, i have been notified by cleartrip that the flight qantas 117 from hong kong to delhi has been cancelled and we have to contact cleartrip to reschedule the ticket. However, despite my repeated calls with different executives in clear trip, the rescheduled ticket has not been sent to me.
Complaint comments  Read comments Complaint category Airlines

Cleartrip — flight booked

 Nekkanti Sujani on Apr 13, 2019
Booked ticket from delhi to hyderabad after payment successful message no ticket no trip id neither sent to email nor to mobile, they are having only one customer care number which will always ask for trip id to procede further which caused whole night hard ship no sleep as i require that ticket to travel, want to file suite against them as they have not returned my money also for the unbooked ticket...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — booking failure but money deducted from account

 Amit Hemnani on Apr 13, 2019
I was booking tickets from shanghai-xi'an on 11th april 2019 and while doing the transaction it was showing failure message and money rs 19119 diducted from my account at same time. Multiple time i have tried, to contact customer service but they are asking me to provide trip i'd. How can someone provide trip id when booking get declined by website.

I want them to return my hard earned money back....
Complaint comments  Read comments Complaint category Travel & Vacations

Cleartrip — ---refund of indigo ticket cancellation

 Suparno Ghosh on Apr 12, 2019
12th april'2019

Dear sir / madam,

My pnr no. Is jd55vs which has been modified twice and finally cancelled on 3rd april'2019.

Name of the pax if ms. Kajal ghosh who is my spouse.

I am having hdfc regalia card and the booking has been made from hdfc regalia site and i presume cleartrip is the travel / booking partner of hdfc regalia.

Subsequently it has been modified on line for travel on 31/03 through indigo site (Modification option) and then again modified through indigo call center for travel on 04/04.

Ultimately,...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — money refunded from indigo but not credited to me

 ratnasheel7 on Apr 10, 2019
Cleartrip trip id :[protected]

The following refund is due to me:-

1. Pnr - xmgbwh ; refund amount - 530 (Refund of seat selection charges).

2. Pnr - jfeerz ; refund amount - 244 (Refund of passenger service fees for no show on patna - lucknow sector); this is a split pnr from original pnr xmgbwh, booked through cleartrip.

3. Passenger names - ratnasheel mishra, alka alka

For both the pnr's the money has been refunded from indigo to cleartrip but it has not been sent to me.

Hence, kindly credit the refund...
Complaint comments  Read comments Complaint category Travel Agents

Cleartrip — cancellation confirmed air ticket by cleartrip

 Jitinder Mohan Mago on Apr 10, 2019
I have booked an airticket with cleartrip in the name of my wife, mrs geeta mago for the sector delhi - sydney - delhi. Confirmed ticket was issued by cleartrip. She travelled by qantas 3960 on 28 february 2019. She has to return on 30 april 2019 from sydney, australia. However, i have been notified by cleartrip that the flight qantas 117 from hong kong to delhi has been cancelled and we have to contact cleartrip to reschedule the ticket. However, despite my repeated calls with different executives in clear trip, the rescheduled ticket has not been sent to me.

It has been confirmed...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — fraud booking on cleartrip

 Pradeep Mukane on Apr 8, 2019
Dear sir/madam,
on 02.04.2019 at 11.15 pm, i tried to book air tickets for 3 persons for journey on 17.04.2019 & return journey on 21.04.2019 by indigo flight at 11.55 am(mumbai-coimbatore)/14.20 pm(coimbatore-mumbai). The payment option was accessed through citibank credit card. While doing my booking, after feeding the otp generated by citibank, the final ticket booking was supposed to be successful, but to my utmost surprise, the error message was flashed and i could not get any trip no./pnr no. Generated or tickets was sms/emailed to my mobile no./email address. Now i understood from...
Complaint comments  Read comments [1]Complaint category Credit Cards

Cleartrip — i booked a cruise for fine dining for 4000 when the cruise people told that cruise was not in service

 Nisha Kandwal on Apr 8, 2019
We booked a cruise from cleartrip, paid 4000, and when we reached to the cruise the cruise people informed that the cruise was not in service and was closed for technical reasons and he also mentioned
I have called cleartrip on 5 phone numbers in total but everyone keeps transferring my call to other departments. This is the worst service literally. I am going to file an fir now if i don't get to connect with anyone in 24 hours now....
Complaint comments  Read comments Complaint category Travel Agents

Cleartrip — trip id 190312332090

 Mahaveer parakh on Apr 7, 2019
We have booked return tkt under ms tanisha parakh for ahmadabad to muscat to ahmadabad for 20th march & 8th april by spice jet air.
Due to cancellation of 20th march by airline & we request refund.
Last week i've received credit card statement than i come to know itsrefunded only ro. 28/- whereas i've paid ro. 67 for full tkts.
And ro. 8/- for return, whereas airline said full refunded because she is unable to come, so she cancel the trip.
My wife called spicejet call center & they confirmed to my wife full refund has transfer to clear trip.
And my wife spoke to...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — on update on refund

 Sunil Malodye on Apr 7, 2019
I have not received my refund against pnr # ttwzly, its been more then 45 days, and clear trip is saying the airline is not responding, where as when i called up the airline the airline says, the agency has to right away refund instead of waiting from the airline, also the airline says if there is any refund query raised the airline provide the refund not more then 7 working days....
Complaint comments  Read comments Complaint category Airlines

Cleartrip — online payment failed but amount was charged anyway!

 Tummalapalli Venkateswarlu on Apr 7, 2019
I done transaction to book flight ticket after creating account with clear trip,
After all online payment verification is done and deducted from my hdfc bank acount
Please find transaction details as follows,
[protected]ccacleartripprivatel
Ref no:[protected]
Date of transaction : 05 apr 2019
Amount : 9, 442.00

No trip id generated.
Transaction failed while ticket generated.
With out tripid can not able to contact customer care no other info....
Complaint comments  Read comments Complaint category Airlines

Cleartrip — flight ticket booking complaint

 [email protected] on Apr 6, 2019
Booked flight ticket yesterday from hdfc smartbuy. My money is deducted but flight booking failed. What to do now? Details are 31st may - 2 adult parthasarathi roy and kaushani datta from kolkata to bangalore. Flight number 6e 875 (Indigo)
4th june - 2 adult parthasarathi roy and kaushani datta from bangalore to kolkata. Flight number - sg 741 (Spice jet)
Total fare amount - rs 17094. Want to know my status of booking. Screenshot of failed booking and deducted money is attached...
Complaint comments  Read comments Complaint category Airlines

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