ClearTrip Customer Care
Cleartrip Pvt. Ltd.
Customer satisfaction rating: 5%
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1023
COMPLAINTS

ClearTrip Customer Care

Cleartrip Pvt. Ltd.

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Address
DTC Bldg, Sitaram Mills Compound, N.M. Joshi Marg, Delisle Road, Lower Parel (E)
Mumbai
Mumbai City District
Maharashtra
India - 400011

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
323
down
150

Phone:
Phone:
up
169
down
89
up
83
down
82

Additional info
Office
No 34, Ground Floor, Suraj Ganga Soft Park,1st Main Rd, Phase III, J P Nagar, Bangalore, KA 560078, India

Customer satisfaction rating
5%
Complaints
1023
Pending
60
Resolved
27
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

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ClearTrip Complaints & Reviews

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Cleartrip — booking failed- amount debited from account

 Naznleen on Feb 20, 2018
To come to the point, I had booked a hotel - Mina International on Friday i.e 16th Feb 2018 through my HSBC credit card for an amount of INR 4308, however I observe that the amount is deducted from my credit card, however it reflected as payment failed at the Cleartrip website.
This is really pathetic. I was asked by my Bank to wait for 3 days for the refund, however it's the 4th day today and I have still not got the refund.
Kindly check and have the refund processed at the earliest and confirm.
You can reach me on [protected]...
Complaint comments  Read comments Complaint category Credit Cards

Cleartrip — non-compliance with civil aviation rules

 Kushbu Vijayvargi on Feb 20, 2018
I have booked a roundtrip for 4 members from Hyderabad to Kathmandu. Due to unforeseen circumstances I had to look out for cancellation of the tickets. Firstly, the cancellation policy was not clearly displayed on Cleartrip as it was depicted that from Hyderabad to and fro to Kathmandu the cancellation charges will be Rs.4700/- per head but in reality the charge was levied on each flight(HYD To Delhi and then Delhi to Kathmandu, Kathmandu to Delhi and then Delhi to Hyderabad) i.e. I had to shell out cancellation charges four times which is just not what was shown.

Secondly, CAR, Section...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — online air ticket

 Paru Gopalakrishnan on Feb 19, 2018
Rs 6456 is being debited to my account sbi credit card without completion of transaction
Rs 9018 is also debited both on 16th feb for rs 9018
I want immediate action total 15474 inr
Since i am asked to make the com-pliant 350 characters i am wasting my office
Time writing more characters because you want me to.
All numbers listed on the website are fake and i ma not receiving a response. Please reply asap as the credit card interests amount should be paid by you...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — excess amount collected for trip to delhi from coimbatore and coimbatore to delhi

 abduljabar on Feb 18, 2018
TRIP ID [protected] TOTAL FARE Rs. 26, 388/-

TOTAL FARE PAID VIDE NET BANKING Rs. 27988/- on 13/11/2017 vide indian bank net banking

Rs.1600/- was Collected excessively on 13/11/2017.
13/11/2017 13/11/2017 CORE BANKING DATA CENTRE WITHDRAWAL TRANSFER TECHPROCESS[protected]/Clear Trip/ TRANSFER TO[protected] 27988.00 182137.08CR
why this excess amount was collected. On hearing your side over phone rebate will be given for advance payment.

Please take necessary action to refund the amount...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — bad service and our loss

 Vivekhanda on Feb 18, 2018
Dear sir,

How are you?

I am cleartrip (Vsh@eim. Ae) loyal customer for many years.

I booked a flight on 23/1/2018 for my family coming from delhi to see me in dubai. It was 3 tickets under trip id no [protected] vide emirates airlines but i have realized immediately in one of passenger name one alphabet ‘h’ was missing. Its mistake to put name as shresth sethi in place of shreshth sethi.

On same day i called up emirates airlines and they say no problem v shall change it free of cost within 72 hours but since tickets are booked through...
Complaint comments  Read comments [3]Complaint category Airlines

Cleartrip — refund for my trip

 Rajneesh.upadhayay5 on Feb 18, 2018
Hi there,

I'd like to cancel the flight and get the refund for this trip id "[protected]" when i first try to book this flight it was showing with check-in baggage once i booked it shows that we have to pay extra for check-in baggage and now today when i checked again it is showing with baggage attached is the screenshot, secondly it was a refundable flight now when i'm trying to cancel it is showing 0 as refund, i'd like to cancel this flight within a day or two and would like to get full refund. I'm not sure it is the website mistake or the airlines but it's been a while i'm doing...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — booking error post transaction

 Rubleen Sahi on Feb 14, 2018
Hello,

I'd really like to enquire about the transaction that i just did. It shows that it isn't happening cz of irctc issues but i've received a message from cleartrip saying that the amount has been deducted! Now what is it that i'm supposed to do. And if in case the ticket isn't booked, how and when do i get my refund?

Warm regards,
Rubleen kaur sahi...
Complaint comments  Read comments Complaint category Travel & Vacations

Cleartrip — not received my ticket copy.

 ganesh121 on Feb 13, 2018
I made a booking through your clear trip site to travel to chennai ahemedabad on the 13th feb, flight sg926 and returning ahemedabad chennai 15th feb on flight sg925.
I made the ticket confirmation and made my payment through mastercard. Trans id is 568134, and bank has confirmed the transaction successfully.

But however, i havent still received the trans id and the ticket copy for my payment and ticket confirmation.
Please kindly send me the necessary authentication for the confirmation and for the payment made for the ticket....
Complaint comments  Read comments Complaint category Airlines

Cleartrip — refund claim issue

 yashasvi0900 on Feb 12, 2018
I had booked a flight ticket for two persons from hyderabad to melbourne dated[protected] and sydney to hyderabad dated[protected] through cleartrip for rs 1, 69, 512/-. I had requested for cancellation of tickets as i couldnt get my visa. I was promised that i would be charged a flat amount of rs 23, 000/- towards cancellation and the balance amount i. E rs1, 46, 512/- would be refunded to me within 10 days time. But since then i have been calling and they only say that our team is checking call recording ans shall get back once it is clear. Kindly look into the matter and help me claim my refund....
Complaint comments  Read comments Complaint category Airlines

Cleartrip — hotel booking - no room available and yet they won't refund the payment

 veishal on Feb 11, 2018
Dear team,

I had made a reservation at rajam lodge, kanchipuram, through cleartrip on 04/02/2018 - trip id [protected] - veishal singhal.

The amount of rs. 1, 359/- was paid via credit card.

However, when we reached the hotel, there were no rooms available.

I contacted cleartrip immediately, i. E, on 04/02/18 at 3.13 pm to notify of the situation and get a refund.

The representative contacted the hotel immediately and the hotel confirmed that no rooms were available.

I was told by cleartrip's representative...
Complaint comments  Read comments Complaint category Travel Agents

Cleartrip — unable to use gift coupon to book tickets

 Simranjeetsingh2601 on Feb 10, 2018
I am unable to use cleartrip gift coupons worth 3000 to book air tickets... The validity of these coupons expire soon...
Can some staff from cleartrip help me use these coupons

The online booking option does not allow redemption of these coupons

It is second time in 6 months i have faced this problem...

Clear trip coupon n servicing reflects poorly on tie up of hdfc bank with clear trip...

Regards
Simranjeet singh
[protected]
Simranjeetsingh2601@gmail.com...
Complaint comments  Read comments [1]Complaint category Airlines

Cleartrip — air ticket cancellation refund

 kollu ramesh on Feb 13, 2018
Cleartrip ID:[protected]

My Flight Indigo 6E274 on 26.1.2018 ( Republic day) was cancelled by Air Lines
My refund was only Rs 589 against the full refund
Spoke Cleartrip Customer care on 26.1.18 and 1.2.18.
They have confirmed the full refund after checking with Airlines.
I have NOT received the full refund till date
For Airline related cancellations the refund should be full...Pl help...
Complaint comments  Read comments [1]Complaint category Airlines

Cleartrip — harassment against refunds for flight booking cancellation

 Amrex on Feb 10, 2018
This is my trip id[protected]. My money from bank account got instantly deducted but they could not book me a ticket. And now they say that the bank to refund my money in next 5 to 7 working days. Whoever involved in this process takes the money and they use it for a period rather than returning it instantly. For a lower middle class person any amount is big and with such kind of activities our entire day gets wasted. This is clear harassment by these travel agencies, the payment gateways or the bank, whoever responsible for debiting customers money instantly and not refunding it back instantly...
Complaint comments  Read comments [1]Complaint category Airlines

Cleartrip — refund the deducted amount

 debashisrana72 on Feb 10, 2018
I tried to book ticket 5th feb 2018 from kolkata to guwahati on 21.02.2018, the amount 2667 deducted from debasmita mukherjee debit card but ticket not booked. I dont receive any confirm mail, trip id and confirmated ticket. I also tried to contact on toll free num bt i dont have any trip id so i m unable to lodged my complaint. My contact num is [protected]. Kindly refund my amount immediately. Please respond...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — non refund of ticket money cancelled by airlines

 rajdeep.s on Feb 9, 2018
My cleartrip id is[protected], which was booked flight from bagdogra to kolkata for jan 6th on airasia. For some unavoidable reason airasia cancelled the flight, and promissed refund to the cleartrip since i booked from cleartrip. They also put it on writing on my ticket which i have a proof.

On jan 12th, airasia confirmed me on email that they have refunded 5996/- to cleartrip, and i have email from their nodal officer to prove it.

I started raising several complain to cleartrip to refund my money and folled the procedure which cleartrip asked me to do. But till...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — wallet balance for subsequent booking

 icsachith on Feb 8, 2018
I have a cleartrip wallet balance of inr.500 (Actually had 750 but 250 expired on 7th feb'18 because i could not use the wallet amount for my recent previous booking before the expiry date).

Now i am trying to book new flight ticket. But i am unable to find an option for using my wallet balance for new booking neither via website nor via app.
Please rectify/clarify.

User id: icsachith@gmail.com...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — refund flight boarding rejected by jetairways on 4-2-18 7:45 jetkonnect in hyderabad rajiv gandhi international airport.

 Sundar Bodige on Feb 8, 2018
Sir,
I am sundaraiah bodige bokked a flight ticket from hydra bad rajivghandhi international airport on 4-2-18 but the jet airways employees rejected to boarding pass to me jetkonnect7111 flight at 7:45pm in hyderabadrajivgandhi international airport due to 05 minutes late boarding pass time. I am requested so many times to jet stop but in a in. So please tefund my ticket amount....
Complaint comments  Read comments Complaint category Airlines

Cleartrip — refund against cancellation of ticket

 Chandran Kannur on Feb 6, 2018
I have cancelled following air tickets but the refunds have not yet been reflected in my bank account although your site shows all these amounts have been refunded. Please look into the matter and arrange to refund the amounts at the earliest possible.

Mar
28
Wed
New delhi → goa
This trip is refunded
Trip id:[protected]
Booked on: 03/02/18
Refunded

Mar
7
Wed
Mumbai → bangalore
This trip is refunded
Trip id:[protected]
Booked on: 03/02/18
Refunded

Feb
Complaint comments  Read comments Complaint category Airlines

Cleartrip — support issues with trip id - 180115115912

 Prasanth_nair on Feb 6, 2018
I have sent a complaint with reference to my trip id mentioned above on 29th jan and till now no action has been taken. I just got a response mail stating that the team will get back in 2 to 3 days; but even after a week and further reminder mail there is no action.

Its first of all very bad that there was false commitment from cleartrip with regards to be hotel booking, further to this there was refund commitment which is also not processed and no action on my complaint as well.

Very bad customer service and support. Not recommended cleartrip for any services....
Complaint comments  Read comments [1]Complaint category Travel Agents

Cleartrip — no booking but amount deducted

 Shravya1802 on Feb 5, 2018
On 5th feb 2018 i tried to book bangalore to pune goair g8-893 one way trip dated on 11th feb 2018. Everything was alright until the payment section.
I entered all my debit card details and an otp was generated but the transaction failed stating some error occured. The booking failed but my money rupees 4273 got deducted from my account twice. So a total of rupees 8546 was deducted. Please refund the amount to my account.
Flight details
Goair g8-893 (3:10 dep)...
Complaint comments  Read comments [1]Complaint category Airlines

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