ClearTrip Customer Care
Cleartrip Pvt. Ltd.
Customer satisfaction rating: 4%
Submit a Complaint
1749
COMPLAINTS

ClearTrip Customer Care

Cleartrip Pvt. Ltd.

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Address
DTC Bldg, Sitaram Mills Compound, N.M. Joshi Marg, Delisle Road, Lower Parel (E)
Mumbai
Mumbai City District
Maharashtra
India - 400011

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
489
down
242

Phone:
Phone:
up
269
down
153
up
145
down
146

Additional info
Office
No 34, Ground Floor, Suraj Ganga Soft Park,1st Main Rd, Phase III, J P Nagar, Bangalore, KA 560078, India

Customer satisfaction rating
4%
Complaints
1749
Pending
18
Resolved
57
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

ClearTrip Complaints & Reviews

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Cleartrip — refunding of money which got deducted

 Hisham Khalid on Aug 22, 2019
I have tried to book flight ticket on 11Aug 2019 from Banglore to Manama on 24 Aug, but the booking got failed and my money got deducted from the bank, when I contacted the customer care they told it will be refunded back within 3 to 4 working days and it has been 11days since this happened and now I can't contact the customer service as I Don have the order id because its not showing it...
Complaint comments  Read comments Complaint category Banks

Cleartrip — refund not processed for 5 months

 Rahul239 on Aug 21, 2019
Hi,

I had purchased a return ticket on 10apr19 to baku through cleartrip which was cancelled by the azberbaijan airlines. The cleartrip id[protected]. Two of my other friends booked the flight at the same time for same date as we were traveling together, where they have got the refund a month back for my refund hasn’t been processed. I have called cleartrip so many times and they don’t have any answer to the delay of 5+ months on processing the refund.

Need your help in getting this processed without any further delay....
Complaint comments  Read comments Complaint category Airlines

Cleartrip — refund not issued

 Amer5151 on Aug 21, 2019
Dear team,
I have purchased a ticket on cleartrip on march/2019 and canceld it as per rules and regulations, and up to date no refund issued to me as they keep on saying that no refund is issued from the airlines (Etihad) i have contacted the airlines and confirmed that cleartrip got the full refund. (All supporting documents are available upon request)

Need your advice sir,...
Complaint comments  Read comments Complaint category Travel Agents

Cleartrip — flight tickets and payments of discount which was shown

 phetlaom on Aug 21, 2019
Good day

My below complain is not resolved by cleartrip, i've been calling them for several days and they keep on saying they will call back.

I'm really frustrated by using this website, i'm regretting.

I hope they will resolved this. 

I've both a ticket for johannesburg to tel aviv israel and from israel to dubai and dubai to johannesburg (Ticket for johannesburg multi-city return flight — trip id.
The clear trip website showed me that i have a discount of r5000 (South african currency)

The ticket was r19, 410...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — refunding money

 hemanta1 on Aug 20, 2019
On 18/07/2019 i canceled my flight ticket (Pnr no h5tqwy), booked through clear trip
Regarding the refund of the money spice jet informed me that they have already credited the amount to the agent account but yet my money is not returned to me.

Regarding the refunding money, i tried to contact clear trip but but i did not get any positive response.

I never expect such type of behavior from clear trip team.

I would be grateful if you look at the matter and help me to get an idea about the status of the refunding money or could you please let me...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — my trip from hyderabad from bangalore was charged but no ticket was booked

 reshmasultanashaik on Aug 18, 2019
I have booked a flight ticket from hyderabad to bengaluru for 19.08.2019, on 30.07.2019. An amount of rs 2630 was deducted but no booking was made, no refund has been received so far, which is extremely ridiculous and outrageous. I was to attend an important meeting at nimhans. Shall file a consumer care complaint against cleartrip and would strictly prohibit my family and friends from using this worthless app which has no way to reach out, i am at tremendous loss...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — refund and money return

 amrx2 on Aug 18, 2019
I got airline ticket throw clear trip and it is been canceled on january by airline and clear trip agent promised to return the refund with in (24 hr) every time i contact them as of know it is been 7 month with out any feed back
I called costumer service more than 13 times with out solving my issue or feedback about the refund
I tried to communicate and contact the cleartrip directly and costumer service refused to provide the address and direct contact
All the documents are available upon request...
Complaint comments  Read comments Complaint category Airlines

Cleartrip.com — no meal supplied by the airlines (goair) since cleartrip didn't updated it against pnr in spite of paying money earlier.

 [email protected] on Aug 17, 2019
I returned from port blair to kolkata on 15.08.2019 by goair for which i purchased the ticket from clertrip much before. 1 premium non veg meal and 2 smart snack non veg were also purchased while booking the ticket. My clertrip id was[protected] and my airline pnr was m69lmp. But no food was served to me and my family from goair. While i asked the reason behind it, they say no food was enlisted against my pnr. They also show me the name list for the food items against the passenger; and my name or anybody of my family's name was there. How ridiculous was this. I have never felt so ashamed in front...
Complaint comments  Read comments Complaint category Travel Agents

Cleartrip — user account deletion [Resolved]

 drr16 on Aug 15, 2019
Since 2 Years have requested to delete account but no reply and even filed police complaint

cleartrip — crap

The most pathetic online booking and the ### brand and the worst cuatomee care and crapiest ahopping plce on planet earth Worst experience tortorous experience and egoist and crap people bakwaas ### nevwe buy anything in thia ahit place and dont wvwn go near this ahit tata brand or store ### ### ### ### baatards ### ### ### baatards baatards ### baatards ### ### ### ### ### ###...
Complaint comments  Read comments Complaint category Online Shopping

Cleartrip — double amount deducting request on my credit card

 Rihleknoy on Aug 14, 2019
My name is rina noya
My trip id is[protected]
Purchased one way train ticket from bsb to ndls for 2 persons on 9th august 2019

I checked credit card balance and i found that double amount of money was deducted from it. The first one was 3247 rupees which is the correct price to my booking.
The other was charged 3227 rupees which i have no idea what that was charged for.
I am not willing to cancel my booking, so could you please fix that and give me a refund on the other payment?
Or i can even contact my credit card company if needed, and that...
Complaint comments  Read comments Complaint category Credit Cards

Cleartrip — amount debited - ticket booking confirmation received but actually ticket wasn't issued

 Nishac on Aug 13, 2019
Air ticket was booked from cleartrip via trip id[protected] from ahmedabad to pune for travel dated 12th august with goair as the flight provider. The amount of inr 7214 was debited right away from the account and booking confirmation received. However, on the date of journey (12 august) when i checked the flight status it was revealed by support staff that the ticket was not confirmed due to some internal technical glitch. The staff provided no support in getting this ticket confirmed and instead asked me to book afresh. I haven't received the refund for the original ticket and had to book new...
Complaint comments  Read comments Complaint category Travel Agents

Cleartrip — ticket amendment

 H Bagla on Aug 13, 2019
13th August 2019

To,
Manager Customer Care Complaint
Cleartrip Pvt. Ltd.
DTC Bldg, Sitaram Mills Compound, N.M. Joshi Marg, Delisle Road, Lower Parel (E)
Mumbai
Mumbai City District
Maharashtra
India – 400011

SUB: Clear Trip Id:[protected]
Dear Sir,
With reference to the above Trip ID I have booked the tickets under Flexifly. On 1st of August I called Customer Care and asked for amendment in my travel dates and time. The lady who has talking with me was not able to understand Flexifly scheme, any how...
Complaint comments  Read comments Complaint category Travel Agents

Cleartrip — flexifly

 Harish Bagla on Aug 13, 2019
My trip id[protected] i have booked my ticket on 13th of july for travel date on 13th of august under flexifly. On 1st august i
I called customer care asked amendment in the travelling dates of both the sectors from 13th august to 28th august. The lady who was handling me did changes in one sector and told me another sector will be done after 4 hours. Since then i am calling continuously and no one is answering anything they are transferring call here and there, sometimes to amendment then again put me on hold for hours then it is being disconnected. Is cleartrip cheating their customers...
Complaint comments  Read comments Complaint category Travel Agents

Cleartrip — malfunction of app

 Teja Gella on Aug 12, 2019
I ha e booked flight for 12th augest but the date was automatically changed in the booking page for which I had a loss of 1800 rs I want my amount back .
I am a frequent flyer this not fare because of your site I am facing this loss.

I am ready to bare the loss but not this amount I would like from team cleartrip to minimize my loss.
Regards
Tejeswar
[protected]...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — refund for train tickets

 jayan190374 on Aug 12, 2019
Hi, my name is jayan kumar ramdin and i, m a resident of mauritius. I have a cleartrip account through which i booked train tickets (Ac chair car) for 3 adults and 1 child for a trip on 21st november 2019 on train number 22987 aii agra fort superfast from jaipur to agra fort on 8th august 2019. A sum of inrs 1791 was deducted from visa credit card [protected] bearing name of leena devi ramdin (My wife). Unfortunately after paying i had problems to access the irctci website and could not finalise the purchase. I wish for a cancellation of the booking and obtain a refund on the above mentioned...
Complaint comments  Read comments Complaint category Credit Cards

Cleartrip — not refunding my payment

 jassman1213 on Aug 12, 2019
I booked a ticket on 2nd august 2019 rs 105, 554.in the name of baljinder singh and sakshi and on same call immediately i cancelled the booking. On same call customer care ask me that your full payment refunded in 2-3 days. But till today no payment received sorry for english iam calling daily to customer care but they didn't give me any proper answer also i mail my bank statement to clear trip ([protected]@cleartrip.com). But nothing happened. Please help me my email. [protected]@gmail.com trip id.[protected]...
Complaint comments  Read comments Complaint category Travel & Vacations

Cleartrip — refund for flight

 Aysha Salim on Aug 11, 2019
I had booked a flight from bangalore to kochi today. But as the kochi airport got shut down due to the rains i cancelled my flight yesterday also because it said i would get full refund amount. Today i saw my total refund will be only rs 197.

Aysha salim

Trip id:[protected]

Bangalore -> kochi
Air asia, i5-1124
Pnr: gt8t7j
Sun, 11 aug 2019
12:20 - 13:10...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — add on baggage refund - pnr-gwh9pr

 Ravibabu Rajendralu on Aug 8, 2019
Hi,

When i booked my ticket i had purchased additional baggage for 5 kg, which is on 27/07/2019 under pnr - gwh9pr
For 31st july 2019 travel from chennai to bengaluru, flight no. 6e6011.

Clear trip - e-ticket copy shows clear message about add on baggage for 5 kgs with the payment detail..
Where as airline denied my add on check-in baggage and ask for payment for excess baggage over 15kg..
In-spite of explaining and showing the clear-trip receipt for the add on checking baggage charges, airline collected the payment, informed that you have not...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — mgm dizzee world ticket booking

 sesha sesha on Aug 5, 2019
Booked online ticket for sunday 04-aug-19 for 4 adults + 1 child rs2703
To visit mgm dizzee world but i have not received any communication on my email and denied entry by the mgm authorities.

Rs.2703 has been credited to cleartrip tech_cl payments vide
Ref/cheque no. [protected]gagsphra4 on 03-aug-19.
Please refund the amount.
S. Seshachalapathy
[protected]@gmail.com
[protected]...
Complaint comments  Read comments [1]Complaint category Amusement Parks

Cleartrip — money deducted from my bank account but didn't receive any bookings confirmation

 hma on Aug 5, 2019
On 05.08.2019, i tried to book an air ticket, after all the process amount got deducted from my account but not got any confirmation from cleartrip. I got an sms from bank saying your a/c xxxxx is debited with rs. 12270.00 on 05.08.2019 05:42:22 at pur/cleartrip privatelimi/mumbai.
Now i am unable to contact cleartrip as i don't have any trip id.
Please kindly look into this matter....
Complaint comments  Read comments Complaint category Airlines

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