ClearTrip Customer Care
Cleartrip Pvt. Ltd.
Customer satisfaction rating: 5%
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724
COMPLAINTS

ClearTrip Customer Care

Cleartrip Pvt. Ltd.

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Address
DTC Bldg, Sitaram Mills Compound, N.M. Joshi Marg, Delisle Road, Lower Parel (E)
Mumbai
Mumbai City District
Maharashtra
India - 400011

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
179
down
87

Phone:
up
53
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47

Additional info
Office
No 34, Ground Floor, Suraj Ganga Soft Park,1st Main Rd, Phase III, J P Nagar, Bangalore, KA 560078, India

Customer satisfaction rating
5%
Complaints
724
Pending
72
Resolved
15
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

ClearTrip related photos (123)

ClearTrip Complaints & Reviews

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Cleartrip — please return the full amount that you have deducted

 naveenreeti on Jul 28, 2017
Sir/maam

I am sending the mail that I have received today from GoAir airlines..

Dear Preeti,

Thank you for writing to us.

With reference to your below request for PNR # 3JDAZ6, we understand that you have contacted our Reservations Team and the matter has been addressed. Further, we would like to inform you that full refund has been processed on 28 July, 2017 to your travel agents invoice. We would request you to contact your travel agent for the same.

We look forward to welcoming you on board our flights soon.
Complaint comments  Read comments Complaint category Travel Agents

Cleartrip — ticket refund issue

 neerajjain80 on Jul 28, 2017
Kindly help on this issue

Two case id generated on cleartrip after complaining about refund but no action taken by cleartrip from 11th July

Case Created #03181568 on 21 July
case id 03104164 on 11th July

Issue is that cleartrp only refunded Rs. 2, 589 on my cancellation of ID trip 17070773208.

i received the cashback of 2000 rs in wallet after booking the ticket ID 17070773208 but cancellation they chagred 12000 rs for cash back wallet charges

Here iam not blame airline . the mess is created by cleartrip system....
Complaint comments  Read comments Complaint category Airlines

Cleartrip — money deducted but ticket not booked in cleartrip

 Debayan Das on Jul 26, 2017
I had booked a ticket from kolkata to bangalore (Ccu-blr: 28/07/17, blr-ccu: 31/07/17). The transaction through net banking was going peacefully till my money (Rs. 15065) was deducted. After the deduction, some blank screen appeared saying "verification failed". This is really annoying. After that, i checked my mail and cleartrip account. I could not find a single detail. I did not get any trip id. After that i tried calling your customer care where they kept asking for trip id. What kind of service you are providing!!! A person in trouble cannot talk to the customer care executive if he is not...
Complaint comments  Read comments [1]Complaint category Airlines

Cleartrip — indigo air ticket not received

 tlodh on Jul 26, 2017
Dear sir/madam,

There is a mistake in the ticket. The source and the destination has been interchanged. Due to this inconvenience, i have cancelled the ticket immediately. Kindly refund the entire amount so that i can book a proper ticket with the refunded money. I am a frequent user of clear trip and hope for your kind cooperation in this matter. I am eagerly waiting for your response.

Thanks a lot.

With regards....
Complaint comments  Read comments Complaint category Airlines

Cleartrip — refund complaint reg

 utravel on Jul 26, 2017
I booked flight ticket from johannesburg → victoria falls travel date 2aug 1.30pm and return 4aug 11am in cleartrip website on 8th june and i got mail from cleartrip on 14jul flight was rescheduled to jnb to vfa at 12noon return changed to 12.15pm, i called cleartrip to ask about, my flight to johannesburg will reach 11 am and my return flight should be 3pm, how will i get the flight, they said full refund is eligible and refund will be credited 3 to 4 working days, and asked me shall i go head for cancellation. I said ok.

I waited till 21jul no refund was received then i called...
Complaint comments  Read comments Complaint category Travel Agents

Cleartrip — refund is not done

 Dominicbiju on Jul 25, 2017
I had cancelled one booking with cleartrip with trip id : 17051830460 on 27th of june 2017. But till now it is not credited to my account. Every time i call them i get the reply to wait for 3 to 4 working days. And few times they disconnect the call also. I sent the emails to them but with no reply. Please i need to find a solution for this and i want to get my refund at the earliest. When i ask them they are saying the refund i am eligible is for 1410 aed....
Complaint comments  Read comments [1]Complaint category Airlines

Cleartrip — amount debited but ticket not confirmed

 ritesh kothawala on Jul 25, 2017
I booked a ticket on 24th july 2017, for which amount is debited from my account but no confirmation on booking received yet. This is a clear fraud case and the same issue happened in earlier booking as well.
Above that none of the cleartrip agent responding to the phone calls.
Anyone please guide where to seek for help??
I think cleartrip is a fraud site!!!...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — deduction of amount without confirming from goair airlines

 naveenreeti on Jul 25, 2017
Sir,

Received a mail from your side today,

Hi,

Thank you for writing to us regarding your flight reservation under trip id:1706015370.

We apologize for the delay in replying to your e-mail and also for the inconvenience caused to you.

While replying to your e-mail it has been observed that you have already cancelled your reservation online.

Further, we have forwarded your mail to the refunds department for investigation and further action. We will update you at the earliest.

We appreciate...
Complaint comments  Read comments Complaint category Travel Agents

Cleartrip — deducted the booked amount without confirming with the goair airline

 naveenreeti on Jul 24, 2017
I have booked a ticket through cleartrip for 10aug17 from patna to delhi in goair airlines.
On 21 july 2017 i got an email through goair airlines that they have cancelled my ticket due to delay of engine.
They committed that they will definitely arrange the tickets or refund the amount.

But after that i don't got any information from there side too.

So i inform cleartrip about this also through mail.
But didn't get any response.
After facing inconvenience from both.

I finally selected the option of refund on clear trip in which...
Complaint comments  Read comments Complaint category Travel & Vacations

Cleartrip — trip id 17071961694 is cancelled and 80% amount is deducted

 habib125 on Jul 24, 2017
I have booked a ticket on 17.07.2017 from mumbai to dammam using cleartrip. While booking the ticket wrong name entry has been made so i have cancelled the ticket through customer care. The details is as follows:-

Trip id 17071961694 of
Flight - jet airways 9w-564
Date 18.07.2017
Time-20:10
And same is cancelled on 17.07.2017 at 23:10
Booked amount :13312/
Cancelled amount 2590/
Deducted amount :10722/

Now within 02 hrs ticket has been cancelled, without using service more than 80% amount has been deducted. 80 % has...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — international flight to dubai

 maxbiju on Jul 23, 2017
(Trip id:17072311072 bangalore to dubai. This ticket price was rs 11400. They took the money but not issued the ticket saying internal error

(Trip id: 17072311566, bangalore to dubai. I rebooked the ticket and the price went up by rs13970

This is pure cheating.

Again i booked a return ticket from dubai to bangalore for 7100. Same thing they did and when i tried thier customer care no one took the phone after 30 minutes of holding...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — zero refund on cancellation of air ticket

 raziakp on Jul 23, 2017
I had booked an air ticket on 20.06.2016 from calicut to bangalore for spicejet flight dated 10.09.2016 vide trip id 16062067694 for a total cost of rs.8490. I cancelled the same on 09.09.2016 & i was promised a refund of rs.1512. Now spicejet says they have charged rs.6978 towards cancellation & refunded the balance of rs.1512 to cleartrip. And cleartrip says rs.1512 is their cancellation charges. And i am left with zero refund....
Complaint comments  Read comments Complaint category Airlines

Cleartrip — *mumbai-amritsar round trip (trip id: 17071347332)

 HareshGursahani on Jul 22, 2017
For the above mentioned trip id cleartrip have shown me the amount of rs.32, 586 and sent me the invoice for this amount but have charged me the amount rs.33, 036.

Upon inquiring they say that the convenience fees were wrongly mentioned on invoice and hence they have charged me inr 450 more for it.

This is damn unprofessional!!!

Pl refund me the amount as well as the damages for this intense chase with cleartrip.

I am an nri and reachable only on email....
Complaint comments  Read comments Complaint category Airlines

Cleartrip — ticket date not fixed and keep holding my refund money back.

 Sabin tamu on Jul 22, 2017
Trip id 1706234252. I've booked my ticket on jun for 28 sep with return on 30 0ct. I got an email few days back saying my ticket has been postpond to 29 sep i got shocked how could they postpond without my approval. Agn 2/3 days back i got an emil saying would like to inform himalayan airlines office is closed give us 24-48 hrs. Aftr tht neither they call me nor they send my email reply back. I'm tired of calling them and asking for solution. I told them to refund my money back neither they do so. I have to sumit my leave application form to my h. R department. Cleartrip really sucks. Probably,...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — harassment as money not refunded

 Pawan!!! on Jul 20, 2017
This is to bring it to your notice that i had booked a flight under trip i'd 1612255396 which was cancelled 2 days before departure scheduled for 22 nd may. 2017

On cancellation the turn around time which is normally 6 -10. Days, after numerous follow up went upto 42-45 days was maximum time asked through the mail they send me, with very unprofessional executive sitting on other side had only 1 thing to say that the airline has not refunded and rather taking it more seriously each one had only one word to say 'sorry ' adding more anger to my misery.

Today i complete...
Complaint comments  Read comments Complaint category Travel Agents

Cleartrip — non refund of cancelled ticket

 duttad99 on Jul 19, 2017
My trip id was 17061631816 which has been cancelled on 10th july 17 and was committed o deposit the cancelled amount in my account with in 5 to 7 working days. But till 10th day i have not received the amount. I searched all the web site of clear trip to find out the e mail address help line no for support but the web site is designed in such a way that you cannot approach them for clarification. All the time it is leading to a page showing that the ticket has been cancelled and refunded. For public convenience they should at least give an address or phone no. For clarification or at least online...
Complaint comments  Read comments Complaint category Travel Agents

Cleartrip — cleartrip train ticket payment failed but amount debited

 Bholanath Mondal on Jul 17, 2017
Dear concern, i made a booking for bikaner to howrah on 16th july 2017 at 4:37 pm from cleartip. Agent provided me payment link and i made the payment by my visa debit card for the amonut inr rs 4726/-. However amount was deducted but booking was not made. No confirmation ticket & no mail, i think amount would be refunded. But i checked with bank on 17th july 2017 and been told that cleartip has claimed the amount. This is really frusrating that inspite of taking lot of follwup with cleartip. No amount is refunded. Please help in this case as earliest as possible. Thanks
E-mail id=bholanathmondal851@gmail.com...
Complaint comments  Read comments [2]Complaint category Railways

Cleartrip — money loss

 akhilnjose on Jul 17, 2017
I have booked a fight ticket dated on 1st of august 2017 through cleartrip website. But the amount of rs.1877 is been debited from my acoount but i have not received my ticket or even any sort of notification or reference id. So i want my money back. So do the needful. Also i am really worried about and also my travel is a great hindrance for me to get things done...

Akhil jose
Federal bank
Kumbalanghi branch
Ifsc code fdrl0001691
Account number 16910100005554...
Complaint comments  Read comments [3]Complaint category Airlines

Cleartrip — train ticket payment failed but amount debited

 Sonali Patni on Jul 17, 2017
Dear concern, i made a booking for bhopal to tiruchiruppalli on 12th july 2017 at 2:14 am from cleartip. Agent provided me payment link and i made the payment by my visa debit card for the amonut inr 8236 rs/-. However amount was deducted but booking was not made. I called up cleartip 4-5 times and their agent told me that amount would be refunded within 2-3 days. But i checked with bank on 15th july 2017 and been told that cleartip has claimed the amount. This is really frusrating that inspite of taking lot of follwup with cleartip. No amount is refunded. Please help in this case as earliest as...
Complaint comments  Read comments [1]Complaint category Railways

Cleartrip — no refund after reschedulin

 CustomerUser on Jul 16, 2017
Hi team,

I booked indigo flight ticket on cleartrip from nagpur to bengaluru on 11th june then due to some reason i rescheduled the flight to 24th june.in this rescheduling deal i should be refunded with 877 rupees. This amount is not credited to my account. Please find the attached flight tickets.

I request you to refund the amount as soon as possible.

Thanks, atul...
Complaint comments  Read comments [2]Complaint category Airlines

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