ClearTrip Customer Care
Cleartrip Pvt. Ltd.
Customer satisfaction rating: 6%
Submit a Complaint
614
COMPLAINTS

ClearTrip Customer Care

Cleartrip Pvt. Ltd.

TwitterFacebookLinkedInGoogle+Youtube
Address
DTC Bldg, Sitaram Mills Compound, N.M. Joshi Marg, Delisle Road, Lower Parel (E)
Mumbai
Mumbai City District
Maharashtra
India - 400011

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
102
down
59

Phone:
up
33
down
34

Additional info
Office
No 34, Ground Floor, Suraj Ganga Soft Park,1st Main Rd, Phase III, J P Nagar, Bangalore, KA 560078, India

Customer satisfaction rating
6%
Complaints
614
Pending
87
Resolved
13
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

ClearTrip related photos (100)

Complaints with pictures are more trusted and informative    View all

ClearTrip Customer Care related pictures (100)

ClearTrip Complaints & Reviews

Sort by:

Cleartrip — Trip id 17041719260

 rohanarora on Apr 26, 2017
I had booked 5 return tickets from delhi to zuric.
Now due to some circumstances I need to cancel these tickets.

I want all my money refunded as its been only one week since I booked these tickets.

If they will refund me my complete amount then only I will pay my credit card bill or else will not pay this bill and put this as a dispute as it is due to unavoidable circumstances and I am not in a position to pay this...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — Not happy with refundable amount

 Priyanka Rajhans on Apr 26, 2017
I booked 2tickets from pune to delhi round trip,
Date 5aug to 19aug
Cost 12380/-.
I asked cancellation charges to spice jet, they said 5283rs of 12380/-,
As per clear trip cancellation policy 250rs is cancellation charge per each sector and 325 as convenience charge.

That means my refundable amount would be, 12380-5283 (Airline charge) -1000 (Cleartrip charge) -1300 (Convenience charge) =4797 as refundable amount

But in real i m getting 1606/-
They displayed 2250 as airline charges per each sector.
Very very disappointed by...
Complaint comments  Read comments [1]Complaint category Airlines

Cleartrip — Awaiting refund amount for more than 2 weeks

 er_rahul99 on Apr 24, 2017
This is with regard to my cleartrip id 16100743252. I have booked two flight tickets with Indigo. However, the flight got canceled and I have asked for full refund i.e. 6798 INR.
Airlines have already transferred the amount to Cleartrip. However, I have yet to get it back from them. It's been more than two weeks and I have already followed up twice but still no luck....
Complaint comments  Read comments Complaint category Airlines

Cleartrip — Cleartrip amount debited without confirmation and ticket

 ismailmd1966@gmail.com on Apr 24, 2017
Sir,
With regret i am to inform you that today on 24/04/2017 time around 09:30 AM. i have been trying to book the ticket from clear trip destination from Coimbatore to Hyderabad. During the process of transaction via Debit card, Submitted my debit card details, 3 digit CVC, 1 time OTP submitted. There was some transaction problem/communication problem. But the money of rs.3931/- only from my account no.34012200050464, Syndicate bank was debited without any confirmation and also ticket. Flight details: 1 Stop 6E-892 CJB 10.00 AM, MAA 11.05 AM. 6E-315 MAA 12.55, HYD 14.05
Therefore,...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — False advertising

 neildsouza84 on Apr 21, 2017
I tried to book 3 return tickets to Goa from Mumbai with the discount advertised by cleartrip. NEWFLY NOWFLY CTWOW.Unfortunately none of these codes worked. I then tried to book a combo of flight and stay thinking the discount codes will work. Again they did not. However i booked the package and got no discount as advertised.

I then booked another return ticket and again i did not get the discount. I called cleartrip n cleartrip kept disconnecting my call. I gave up. Called them up the next day and spoke to someone who said to write an email and expect a response in 24 hrs. Sent an...
Complaint comments  Read comments [1]Complaint category Travel & Vacations

Cleartrip — Refund against Trip ID 17032612836

 swatijasoria on Apr 20, 2017
I had booked a multi city ticket which were refundable from cleartrip. I followed for my refund for more than 15 days and when i said i am going to write to social media and CEO they processed the refund but they deducted a huge amount which has been computed incorrectly.

Such a cheat company and deducting money refunds based on their whims and fancies.

Provide a 100% refund because of the misbehaviour your company has done to me on a refundable ticket....
Complaint comments  Read comments Complaint category Airlines

Cleartrip — Amount debited without confirmation and ticket

 Jasbir Saini on Apr 18, 2017
Sir,
With regret i am to inform you that on 18/04/2017 time around 04:00 pm i have been trying to book the ticket from clear trip destination from ahmedabad to new delhi and return. During the process of transaction via online there was some transaction problem/communication problem. But the money of rs.6046/- only from my account no.50100163136644, hdfc bank was debited without any confirmation and also ticket.
Therefore, i would request you to kindly see in the matter as to why such problems has occurred and kindly credit the amount that has been deducted from my account from your...
Complaint comments  Read comments [2]Complaint category Travel Agents

Cleartrip — Account debited from my account no:1813010068457 ubi without ticket

 sanjib debbarma on Apr 18, 2017
Sir,
With regret i am to inform you that on 16/04/2017 time around 12.00 pm i have been trying to book the ticket from clear trip destination from agartala to bangalore. During the process of transaction via online there was some transaction problem/communication problem. But the money of rs.16104/- only from my account no.1813010068457 ubi was debited without any confirmation and also ticket.
Therefore, i would request you to kindly see in the matter as to why such problems has occurred and kindly credit the amount that has been deducted from my account from your kind end please.
Complaint comments  Read comments Complaint category Unauthorized charges

Cleartrip — Trip id: 17041314184

 Adishri Amladi on Apr 13, 2017
I had booked a ticket for 4 persons from Mumbai to Srinagar for 1 July 2017. And as soon as I booked the tickets, within 10 minutes I got a message that there is a cancellation request they had received. When I checked the app, it showed one person's ticket had been cancelled. I called the customer care, they said that the ticket has been cancelled from my end which is ridiculous as why would I cancel one person's ticket within 10 minutes of booking the same.

I am being offered a refund of less than 50% of the total ticket amount which is not even my fault. I want a full refund to...
Complaint comments  Read comments [1]Complaint category Airlines

Cleartrip — Refund of cancelled domestic flight tickets - Trip ID: Reference:Trip ID: 17040624122

 kavithadesh on Apr 11, 2017
Dear Service provider,
Reference:Trip ID: 17040624122
I was introduced to Cleartrip services through a colleague 4 days ago who is a premium customer with clear trip. This is my first time with Clear trip. Considering that my 10 yr old son in his summer vacations gets to have some good flight experience with my parents, (both above 60 years of age ) for the first time, I booked a round trip to my parents and son to their native place Rajahmundry, using clear trip app on the 6th April 2017. But since there was no direct flight to Rajmundry, on your flights listed, I was left with no...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — Ticket Amount deducted without ticket

 BenjaminSheikh on Apr 10, 2017
Dera Sir,

Please be noted that I have booked a return ticket form clear trip service and without supplying ticket, the amount AED 1, 455.00 has been deducted.
Upon request to your costumer service i have been told to make another transaction. the deducted money will be repaid later.
How Come this possible and how do i believe that my money will be repaid by your service?

Could you please look seriously regarding my issue?
Awaiting for your positive response.

Thanks and Regards,
Benjamin Sheikh
(00971 55 8953649)...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — Horrible Resort and Fake Promises

 Ronnie1984 on Apr 10, 2017
I made this booking on 5th April 2017 on clear trip for the property name Fernhill Resort in Chail Himachal Pradesh and the booking amount for 2 rooms for 2 nights paid upfront online was 17516 INR.

When I made this booking, I personally called the Clear Trip number and spoke to Dharmendra, who confirmed that this resort was 200 meters from the main Chail City Market because of which I had made this booking. However to my shock on 7th April when I reached, I realised that the resort was 4.5 Kms from the main city in a Jungle where there was no civilization. We did not even receive...
Complaint comments  Read comments Complaint category Travel & Vacations

Cleartrip — Refund after hotel denied check in

 Goldykahlon on Apr 9, 2017
I booked a room in hotel manaya bareilly through cleartrip mobile app with trip id 1704090996.
On arrival at hotel they refused check in after ckecking my wife's id proof bcoz her residence address was local.
I told them that I can give them different id which have different location residence address .
I told them that we were married but they refused check in.
While booking on clear trip mobile it was not mentioned that we have to take along our marriage certificate while check in.
I was greatly humiliated by the service....
Complaint comments  Read comments Complaint category Travel & Vacations

Cleartrip — Reservation not confirm but bank transaction successful

 abhijeetthite.94@gmail.com on Apr 8, 2017
Regarding refund money transffer
Bank name bank of maharashtra branch-hi tech agree pune
Acc no - 60256143155
Regarding refund money transffer...
Complaint comments  Read comments Complaint category Banks

Cleartrip — E-COM - Paid amount not refunded

 narayan.raju on Apr 5, 2017
I had booked a ticket from Chennai to Madurai on July 1, 2016 (Air Pegasus flight ) via Cleartrip. The journey date was Sep 7, 2016 and total ticket cost was Rs.1672. On Aug 31, I received an email from Airpegasus that the flight had been cancelled “due to unavoidable reasons”. I tried contacting the Cleartrip customer support and they informed that Airpegasus had shut down its operations. I cancelled the ticket on the Cleartrip website and processed for refund. In the meantime I also contacted Cleartrip customer support about the refund status for which they informed that they are trying to...
Complaint comments  Read comments [1]Complaint category Travel Agents

Cleartrip — Thrice debited rs 733, 1750, 1750, refund requested

 anchalkar nagaraja rao on Apr 4, 2017
As per the above, amount 733, 1750, 1750 has been debited on 19/3/17, 22/3/17, 22/3/17 respectively. Attempt of booking ticket from bangalore to piparia[had been made and due to irctc user id issue the ticket was not booked but the amount has been debited from,
Account number :-520101000411279, corporation bank:-basavangudi branch. So kindly requesting the refund of the money debited without any charges since no ticket has been issued.
Transaction id:- 1. 1903172140 on 19/3/17 rs 733
] 2. 2201370829 on 22/3/17 rs 1750
3. 2203170903 on 22/3/17 rs 1750
Waiting for...
Complaint comments  Read comments Complaint category Travel Agents

Cleartrip — Refund of cancelled ticket

 GULAMAHMED MASTER on Apr 2, 2017
I have booked ticket from BDQ to BOM vide your ID No. 17032818912 . The travelers were Mr. Farid Rathod and Mr. Abdulaziz Rathod. The flight number was 9W-7344. The said ticket was cancelled due to change of programme. The refund of airline fare was not known. Rs.140/- only was refunded to me. Imay please be informed whether the airline fare will be refunded or not....
Complaint comments  Read comments Complaint category Airlines

Cleartrip — Flight ticket

 suruki on Apr 1, 2017
Transaction Alert from Axis Bank
Finance
Transaction.alert@axisbank.com Today at 16:54
To
drsuree@yahoo.co.in
Message body
Axis Bank Badhti Ka Naam Zindagi

Dear Customer,

Thank you for banking with Axis Bank.

Rs.44, 868.00 was spent on your Axis Bank Credit Card xx1305 on 01-Apr-17 04:54:27 PM at CLEARTRIP PRIVATE LT. Your available Credit Limit: Rs. 2, 03, 136.00. The total Credit Limit of your account is Rs. 2, 50, 000.00.

Please contact Customer Service 1800 209 5577 or 1800 103 5577 if...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — Not responding to emails and complaint status not intimated through phone call

 Pronny on Apr 1, 2017
Trip Id: 17030742266.
The issue starts with my name details on the ticket. The cleartrip mobile app, while booking the ticket, has a field to mention first name, middle name and last name, however next to middle name, they have mentioned an additional text that it is optional, so I did not enter it but the same is there on my passport so I had requested for a name change.
So they asked me to email my passport copy and since then it has been more than a month and I have received no replies from them on my email chain, despite sending them multiple emails to inform me about the status....
Complaint comments  Read comments Complaint category Airlines

Cleartrip — Refund of cancelled flight

 ruqusmir on Mar 30, 2017
Trip ID 17030518444
hi ruquaya,
We have processed a refund of Rs. 1, 289 for your New Delhi - Srinagar return booking (Trip ID 17030518444). The refund should appear in your account in 5 to 7 working days depending upon your bank.
dear sir/mam
I had booked my trip from delhi to srinagar with cleartrip.com for 7th april, the flight has been cancelled by go air so i had to cancel the return flight also. i have been repeatedly requesting for the full payment with no response from the cleartrip.com customer care.
regards
Ruquaya
ruquaya.mir@hotmail.com...
Complaint comments  Read comments Complaint category Travel Agents

Recently Discussed

(14 minutes ago)
Punjab State Power Corporation [PSPCL]
Problem in wires near electricity meter
(19 minutes ago)
BSNL
sim activation
(59 minutes ago)
Airtel
Airtel recharge issues
(1 hours 29 minutes ago)
Ola Cabs
Flight missed since the driver did not come
(1 hours 36 minutes ago)
Jet My Trip Travels
Refund of booking amount

Featured Complaints

www.bdomains.com