ClearTrip Customer Care
Cleartrip Pvt. Ltd.
Customer satisfaction rating: 4%
Submit a Complaint
1171
COMPLAINTS

ClearTrip Customer Care

Cleartrip Pvt. Ltd.

TwitterFacebookLinkedInGoogle+Youtube
Address
DTC Bldg, Sitaram Mills Compound, N.M. Joshi Marg, Delisle Road, Lower Parel (E)
Mumbai
Mumbai City District
Maharashtra
India - 400011

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
370
down
173

Phone:
Phone:
up
204
down
108
up
97
down
98

Additional info
Office
No 34, Ground Floor, Suraj Ganga Soft Park,1st Main Rd, Phase III, J P Nagar, Bangalore, KA 560078, India

Customer satisfaction rating
4%
Complaints
1171
Pending
56
Resolved
31
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

ClearTrip Complaints & Reviews

Sort by:

Cleartrip — refund not justified- ridiculous

 Ramdas Chopdecar on Jun 21, 2018
Cleartrip — refund not justified: cancellation for bangalore - london return flight — trip id[protected]

Ramdas Chopdekar on Apr 3, 2018 Submit a Complaint
Sub: cancellation for bangalore - london return flight — trip id[protected]
I refer to the above trip cancellation. Clear trip has deducted a sum of Rupees 14349 against the ticket price of Rs. 56022. This is @25% deduction.
The airline charges of Rupees 12343 are ridiculous.
The cancellation was done more than 24 hours of the departure of first flight from bangalore and as such the charges...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — cash back and charged more after showing a different price

 Anoop Prakash Sharma on Jun 20, 2018
Dear Customer,
As per your telephonic discussion with our Executive we regret to inform you that for the booking Bahrain - New Delhi return (Trip ID: [protected]) as you have entered the coupon code but yet the cashback is not given we have escalated the case to the concern team we request you to wait for 48 hrs as soon as we get a updated we will let you know the case id raised is 06015489.
We apologize for the inconvenience caused.
For further assistance, please write to us at customersupport@cleartrip.
Thank you for choosing Cleartrip.
Regards,
Cleartrip...
Complaint comments  Read comments Complaint category Travel & Vacations

Cleartrip — flight tickets

 Rushab Shah12 on Jun 19, 2018
I got the below message from my bank after booking flight tickets from www.cleartrip.com.
Thank you for using your SBI Debit Card 521XX5100 for a purchase worth Rs6134.0 on POS PAYUST[protected] at www.cleartrip.com txn#[protected].If not done by you, forward this SMS from mobile number registered with SBI to [protected] to block your card. You may also call[protected].

But the ticket is not booked as i didn't get any confirmation message or mail from cleartrip. I would like to have the money refunded to my account.
I also tried to contact their customer support team...
Complaint comments  Read comments Complaint category Travel & Vacations

Cleartrip — sheer negligence and lapses causing huge loss and harassment

 pradip roy kumar on Jun 19, 2018
I booked 2 tickets for delhi to calcutta by jet airways flight at 2.30 on 03.06.2018 through your company on 26.05.2018 online on payment of rs. 14904.00 but i only got one sms "trip id :[protected] 03 june, 2018, 02:30 airways 963 pnr : dbbthc". Expected the mail and the browser link for details of my ticket. Since nothing was communicated me & my wife was not allowed to enter into the airport area in delhi for collection of boarding pass for want of details and names of the passengers. I was stranded overnight and came to kolkata by spice jet flight at 5.55 a. M after purchase of tickets against...
Complaint comments  Read comments Complaint category Other

Cleartrip — refund for a flight which was cancelled by cleartrip / air france

 Deepakagarwal39 on Jun 18, 2018
My refund for trip id[protected] has not been processed for last 1.5 months by Cleartrip. It was an overseas flight from Bangalore to Pittsburgh. I received mail from Cleartrip that one of the connecting flight has been cancelled by Air France and they have not provided any alternative. So I can go ahead and cancel the flight and look for other options.

Now they are claiming that they will deduct cancellation charges which can amount to anywhere from 20K to 24K because there were 3 connecting flights. First they cancel the flight and do not even bother to call you to tell about...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — not get tickets

 Bhagyashree Bhagat on Jun 16, 2018
Thank you for using state bank internet banking. Reference no. For cleartrip private limited transaction of rs. 6712.0 from a/c ending 6674 on 15-jun-18 at 23:40 is igadszbfv4. This is my transaction details for flight leh-shrinagar on 9 aug for 2 adults and 1 infant... I hv done with all formality but i couldn't get trip id and tickets... Pls chk details and send me as soon as possible...

My email id: bhax24bhagat@gmail.com...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — amount deducted for train booking but trip not confirmed

 gouriashish on Jun 15, 2018
Dear concern,
I had tried to make a biiking on teesta torsha express (13141) sleeper class on 15 june 2018 arounf=d 8:56 a. M, txn #[protected].
I had paid rs.844.00 on pos payust[protected] using debit card.
The payment was made and then i was redirected to irctc site which seemed to be down. So the booking was never done after that. Can you refund the amount to the same account....
Complaint comments  Read comments Complaint category Railways

Cleartrip — failure ticket and debited multiple times amount rs. 20156

 binkam on Jun 11, 2018
On 02/06/2018

Vijayawada to Ahmedabad Trip oN 02.06.2018

I was booking tickets and I ended up with booking failure but money Rs. 10128 +10028 debited from my account. Multiple times I have tried to contact customer care but they are asking me to provide trip Id. How can someone provide TRIP ID when booking got declined from website.

They are just nonsense and I am not gonna book any ticket or advice anyone to use this nonsense website. Just refund my hard earned money.

regards

Isaac Abraham Binkam
+91 [protected]...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — invoice not provided.

 pankaj1175 on Jun 10, 2018
I booked tickets through cleartrip trip id[protected] (Date of journey 15 april and 22 april) for cathey pacific filghts. Even after repeated e mails and many follow ups the airline as well as cleartrip have not provided me invoice for full amount. Cleartrip is just giving a receipt and does not understand that it is differrent from invoice. It is giving invoice only for its own service charges. It fails to explain from where will the invoice for rest of the amount come.
In its last mail dt 5 june 2018 cleartrip mentions that the airline has refused to give invoice since gst was not given...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — I cancelled the flights by mistake

 Venkatesh K K on Jun 10, 2018
I need to resume my flight. I was just trying to find a way to prepone the flights but unfortunately went on to cancel the flights (The whole round trip). I need to find a way to resume it. Trip id:- 1805*76*. It was scheduled from bangalore to dehradun on 15th june and return date was on 22nd, is there any way that i can resume my journey? Kindly get back at the earliest....
Complaint comments  Read comments [1]Complaint category Airlines

Cleartrip — about inconvenience and apathy of cleartrip

 shameemul haque on Jun 9, 2018
Dear sir

I would like to drag your attention towards the problems i faced due to your negligence.

I booked my ticket from cleartrip (Trip id[protected] from abha to new delhi and i instantly paid the amount. After i received the confirmed ticket from your side i booked for my onwards journey from delhi to ranchi by rajdhani express (Pnr no. [protected]). Since the train was in the evening so to spend the day i booked concourse lounge (Elr no. Lb[protected].

When i reached abha airport far from 200 km i came to know at the counter that there is no booking...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — amount deducted from my account not yet refunded after expire of 7 days

 Sulava on Jun 8, 2018
On 04.06.2018, rs. 1603.75 was deducted from my account at 17:53:45 hours while booking for accommodation at treebo hoops hotel at kolkata through trivago site.

As cleartrip was offering maximum discount i initiated the transaction choosing cleartrip.

At the end of transaction the page displayed by cleartrip showed some error mentioning that it happens sometimes, so booking was not confirmed however the booking amount of rs. 16.03.75 was deducted form my account, which is till date not refunded....
Complaint comments  Read comments Complaint category Other

Cleartrip — complaint regarding extra amount charged fallaciously (trip id : 180605592590)

 Dr D.K. Sharma on Jun 8, 2018
Hi
I booked my return journey dubai bangalore on 5th june 2018 through cleartrip. Ae
Trip id :[protected].

After selecting the itinerary the very first screen showed all the flight details including the total amount 3042/.
Fare breakup:
Base fare +1940 (2 adults), fees & surcharges +1490, coupon discount -388

And the second page also showed all the flight details including the
Total amount aed 3122/ (Total inclusive all taxes).
Fare breakup:
Base fare +1940 (2 adults), fees & surcharges +1490, convenience fee +80,...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — did not receive copy of ticket

 Shru8586 on Jun 7, 2018
Hi team - i haven't received the copy of my ticket yet. I booked a ticket for my mother from dubai to mumbai for 05th sep, 18:35 departure. It was a jet flight & the flight no was 9w537.

Everytime i contact you guys you ask me for trip number, how do i get the trip id unless i get teh ticket. You contact center also asks for trip id. Is there any easier way for me to connect with you.

My india number is [protected]. Email id on which it was requested suchita shetty...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — regarding online ticket

 Diya Paliwal on Jun 7, 2018
महोदय कल मैंने न्यू दिल्ली से नागपुर यात्रा की तिथि 30 जून 2018 हैं
टिकट आप के मेक माय ट्रिप से बुक किया जिसके 2701/रूपये मेरे एकाउंट से
कट चुके हैं लेकिन मुझे टिकट के बारे में न कोई मेल और ना कोई मेसेज आया
दूसरा टिकट कल मैंने रुड़की से...
Complaint comments  Read comments Complaint category Railways

Cleartrip — one ticket of infant missing ticket trip id: 18043074952

 Rushi More on Jun 6, 2018
Subject to the trip id:[protected] i was booked flight ticket through cleartrip from vadodara to dehradun (To & fro). i had booked 5 ticket(2 adult+ 1 child + 2 infants). as per the cleartrip ticket id there was not one infants ticket shown in indigo flight record. i was call to cleartrip helpcenter at that time. but not get proper responce. i was very much suffered during the check in from dehradun to vadodara. i purchased one infant ticket becouse of in indigo record there was shown in 4 tickets booked by cleartrip.
so kindly refund my one ticket payment as earliest. n reply to me on my...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — full refund of flights cancelled within 24 hours of booking.

 Sajin Sam Mathews on Jun 6, 2018
Hello team,

I made a booking in clear trip today from chennai to delhi

My booking id:[protected]

But it was supposed to be booked from delhi to chennai for 24th june & chennai to delhi on 17th june.

I wanted to cancel it immediately.

But i was told by the customer care that refund is not possible.

After i spoke to few people who are working in aai, they told me as per dgca rules full refund is possible if it is within 24 hours of booking.
(I booked it 2 hours back)

I spoke to jet...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — zero refund 18051374364

 Divya Bharath on Jun 4, 2018
Cleartrip didn't make any tagline that if we book this flight they will not refund any amount (Since airline cancellation fee would be more than the ticket booking cost.

They didn't tell me this reason rather pulled time for 4 days. Later they provided this reason for zero refund. They are real time cheater who didn't mention while booking that no refund for booking this specific flight.

We booked for 6 adults and 2 children. Total cost was ~28000 and booking id [protected]...
Complaint comments  Read comments [1]Complaint category Airlines

Cleartrip — deduction of 2781 against cancellation of ticket well above two days in advance

 lalitballani on Jun 4, 2018
Want to cancel a ticket (Trip id [protected], pnr livgxk, indigo 6e 2783, bangalore-delhi, 05.06.2018, amount paid 3825.00). When contacted, was told that 2781.00 will be deducted straight away, which is a base fare, by airline and balance amount will be paid to cleartrip and will have to chase them for refund and will be on its mercy and don't know how much will be refunded.
Lodged a complaint with consumer helpline.gov.in vide complaint no. 761754 dated 04.06.2018....
Complaint comments  Read comments [1]Complaint category Airlines

Cleartrip — air ticket cancellation

 cdmask79 on Jun 4, 2018
I have booked the air ticket through cleartrip, the initial cost what shown in the website is got changed while i am booking the ticket by stating that the demand is high thats why they hiked the ticket rate. Still i booked the ticket and by mistake while taking print out my daughter clicked the cancel button and its got cancelled from the flight company website. Even though i tried contact the customer care and explained my situation, they are not ready to hear my complaint on any ground and informed me that this is an automated process and the refund is initiated. The amount is fairly 33% from...
Complaint comments  Read comments Complaint category Airlines

Recently Discussed

1 days ago
Cleartrip
cash back and charged more after showing a different price
8 days ago
Cleartrip
failure ticket and debited multiple times amount rs. 20156
9 days ago
Cleartrip
I cancelled the flights by mistake
16 days ago
Cleartrip
deduction of 2781 against cancellation of ticket well above two days in advance
17 days ago
Cleartrip
zero refund 18051374364

Featured Complaints