ClearTrip Customer Care
Cleartrip Pvt. Ltd.
Customer satisfaction rating: 6%
Submit a Complaint
553
COMPLAINTS

ClearTrip Customer Care

Cleartrip Pvt. Ltd.

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Address
DTC Bldg, Sitaram Mills Compound, N.M. Joshi Marg, Delisle Road, Lower Parel (E)
Mumbai
Mumbai City District
Maharashtra
India - 400011

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
49
42

Phone:
15
22

Additional info
Office
No 34, Ground Floor, Suraj Ganga Soft Park,1st Main Rd, Phase III, J P Nagar, Bangalore, KA 560078, India

Customer satisfaction rating
6%
Complaints
553
Pending
87
Resolved
12
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

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ClearTrip Customer Care related pictures (91)

ClearTrip Complaints & Reviews

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Cleartrip — No customer service from clear trip

 mahesh venkatachalam on Jan 22, 2017
I have booked a ticked from chennai - sharjha air india flight through clear trip.
wn i tried to cancel the ticket and postpond, there was nocustomer care support from clear trip. wn i called a customer care number it simply asked fr a 10 digit number to proceed further, but what i all got was a 11 digit reference no from clear trip. when i entered tht number it simply dnt allow me to proceed further. the airindia refused to help in this situation bcause the ticket was booked through clear trip, and clear trip dnt bother to give any support to the customer. iam goin to sugest my friends family...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — Booking on 7th Jan 2017, not yet recieved the refund

 DRISHTI GANDHI on Jan 19, 2017
2 rooms in Shimla were booked on 7th Jan. First they offer discount of 200 bucks and then The booking was then cancelled by cleartrip people and they were not even capable of booking another room in any other hotel in Shimla. Ihave still not recieved the refund of Rs. 5500 and neither have i recieved any call from their end. Cleartrip is such a useless money grabber company which is of no help to their customers. The staff is useless. First they take the money then do not confirm even if rooms are available in the hotel and then they do nit even return the money. Such a horrible first time experience...
Complaint comments  Read comments [1]Complaint category House, Apartment Rental

Cleartrip — Fraud by cleartrip in booking of hotel room.

 shushant01 on Jan 18, 2017
I have booked a room from cleartrip on 17 October 2016 from Gurgoan/ Delhi NCR for Goa for 4 days in 26 to 29 December for Rs 2, 222/-. And I received a call from cleartrip that my booking is confirmed and my amount is not refundable on the day of booking. But when I called to the hotel on 23 December 2016 before leaving for Goa the hotel told me that we don't have any booking from cleartrip. Then I again called on cleartrip customer support number regarding my booking who told your booking is confirmed then I told that I called at hotel number and there is no booking . Then the cleartrip support...
Complaint comments  Read comments Complaint category House, Apartment Rental

Cleartrip — Cancellation refund is showing as zero

 Vanest on Jan 18, 2017
Team,

I had booked an international air ticket from LHR -> MAA.
Trip ID: 170106101458

I was about to cancel this ticket and book another one.
But when I tried to do so, got to know that the refund amount is zero (though the trip will be around May month).
While booking the ticket its no where seen this information and why the hell these sort of usability issues are being shown at the last minute to a middle class passenger who cannot afford such a big cost.

This makes the users to lose credibility of the app or site.

I...
Complaint comments  Read comments Complaint category Travel Agents

Cleartrip — Non refund of cancelled tickets

 Moozha Pathrose on Jan 16, 2017
I have cancelled two flight tickets from Kochi to Bangalore and return.
Cancellation confirmation for Kochi - Bangalore return flight -- Trip ID 16111424400. Date of booking : 14.11.16, Date of journey: 23.11.16, Date of cancellation: 19.11.16. I have contacted customer service center through phone 3 times. They informed all the times that refund will be done with in 3-4 days. So far I have not received the amount.
TRAVELLERS AIRLINE PNR TICKET NO.
Mr. Moozha Pathrose LDYT7F, SJLKMT LDYT7F, SJLKMT...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — Regarding booking cancellation

 Shreyas Bhaskar on Jan 13, 2017
I had booked a "thar" jeep in goa for rent on 12/11/17 which had to be given at 9:30 am.. But had to wait till 1:00pm..even after
1:00they did not provide any jeep.. Only told us that they will provide the refund..that too after 21 days..
Booking id: 17011052782
But refund is not the solution expected.. Cancellation has incurred me 4000rs loss and a day loss.. So I request justice for this issue with proper compensation....
Complaint comments  Read comments [1]Complaint category Car Rental

Cleartrip — Train tickets of garib rath on 02/04/17

 Shyam Kondhalkar on Jan 12, 2017
I hv booked 6 tickets of garib rath on line from cleartrip on 12/01/2017 date of journey is 02/04/17. An amount of Rs.5747 is debited from my account, but i hv not received any tickets. company had send me mail that they will refund the money but yet i hv not receive it. it is clear cut unfair trade practice on the part of the company. Kindly refund my payment within next 24 hours or i will initiate proper legal action....
Complaint comments  Read comments [1]Complaint category Railways

Cleartrip — Biggest scam website

 Vikas1713 on Jan 11, 2017
The problem was I got message of fare increase on previous attempts so I stopped from booking it.
But after some time I saw SpiceJet Airlines ticket fare back to normal Rs 9114... That time I didn't got any message of price hike. And I proceeded. On payments page I had to pay only Rs 9114+225 = Rs 8839(Card)+500(credits) . But after payment money deducted was Rs 10017(Card)+500(credits).
Don't just show me any screenshot saying it's the same which u booked, it din't have even Time Mentioned in it. That is the screenshot of my previous attempts in which price changed, so i stopped...
Complaint comments  Read comments Complaint category Travel Agents

Cleartrip — None confidention PNR by respective airlines

 s k ritauli on Jan 9, 2017
I Shiva Kumar got purchase a ticket for Airbus SG - 476 SpicJer for performing journey on 9th Feb 2017 from Guwahati to New Delhi vide ticket trip ID 17010316502 through booking sight. In reference you are issued a ticket with PNR - M514RF. However, SpiceJet not yet sent the ticket on my E-mail . On confirmation SpiceJet replayed that said PNR not pertaining to us and further inquiries may ask from Cleartrip booking....
Complaint comments  Read comments Complaint category Employees

Cleartrip — Hotel booking and cancelation

 Sanjayingle on Jan 7, 2017
Cleartrip booking id 16121977786.
I booked a room for 22nd Dec 2016 at hotel Gulmarg, Simla, but due to unavoidable reason i canceled the booking immediately and informed to cleartrip. They said payment has been made to the hotel. When i talked with the hotel they said paid money has been given back to cleartrip with deduction of cancelation charge. I paid Rs 3318 if hotel charged rs 300 remaining money shiuld be refunded to me immediately, but cleartrip is deliberately not giving refund.
paid Rs. 3318, booking voucher CHMM-8191390)....
Complaint comments  Read comments Complaint category Travel Agents

Cleartrip — Technical issues

 Saumya Gaur on Jan 7, 2017
I started to book my hotel with u people and when I was booking the dates got reset automatically. I nted to book hotel musoorie gateway for 7 of January and it shows available on your website and when I started booking this hotel the dates got changed to 9 January.
I have my flight on 9 January so I need refund as it is due to your technical problems.
Booking ID:170107125808
Pls do the immediate refund...
Complaint comments  Read comments Complaint category Travel & Vacations

Cleartrip — Refund of cancellation for return journey under trip ID 161227100316

 msfaizee on Jan 6, 2017
Dear sir,

I have booked a return journey from Mangalore to Varanasi and back under the Trip ID 161227100316. The total fare for onward and return Journey paid Rs. 37, 240/-. I availed the onward journey from Mangalore to Varanasi on 29/12/2016. Due to service exigencies I had to extend the stay at Allahabad and I cancelled the return journey from Varanasi to Mangalore (dated 01/01/2017) on 31/12/2016. I received an email from Claertrip that the refund for cancellation of return journey is processed from your end and refund amount is shown as 0 (Zero). On enquiry from the support...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — Trian

 saranya saranya on Jan 6, 2017
Cleartrip — Booking unsuccessful but payment charged
sunil prameswarn on jan6, 2017
Trip ID: 1701066672
Dear Sir, I had tried booking tickets for one people on 6th january 2017 for round trip from cbe to patna however due to some technical issues with your site, the ticket was not booked and my bank account was charged with Rs.861 .refined my amount sir....
Complaint comments  Read comments Complaint category Internet Services

Cleartrip — Cleartrip Payment was debited from the acc without confirm booking. - Trip ID-17010455948

 Deep Mukherjee3010 on Jan 5, 2017
I had tried to book a hotel room on 4th Jan 2017, the booking was not successfully confirmed but the amount which was ₹529 was debited from my account.

After I got message from your side that the amount will be refund to my account with in 24 hours but still it is not refunded to my account.

Here is the screenshot of the not confirming page I am attaching below.

Therefore please do needful action to refund the amount to my debit card....
Complaint comments  Read comments Complaint category Travel & Vacations

Cleartrip — Request for Refund.

 Saloni_d_gr8 on Jan 5, 2017
Trip ID: 16103020408.

I have been asking for refund since November but always I am getting reply that I will recieve it by the end of the day but no action is performed as said.
So please perform actions ASAP.

I have provided each and every information asked but now it's a high time.
They have done too delay in processing.

Please do look forward for the refund.

Regards,
Saloni Banka...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — Regarding hotel stay at ooty (trip id 16111415964)

 santoshfarande on Jan 4, 2017
Dear sir/madam

my and my family are planning for vacation in ooty from 25th dec. To 28 th dec. So i was searching for suitable accommodation for us. Same was found at clear trip and i booked the hotel (trip id 16111415964). As i am with family having small baby and children i was choose specific hotel.

While i was booking hotel i need some amenities as

1) hotel restaurant.
2) hot running water for maximum hrs.
3) room heaters on demand.

Accordingly i searched for hotels and i found hotel on clear trip site mentioning details...
Complaint comments  Read comments Complaint category Travel & Vacations

Cleartrip — 16120319898

 ppabloga on Jan 2, 2017
On december 3rd 2016 I booked two tickets on cleartrip. The trip was from VASCO DE GAMA to HOSPET. I was in waitlist and in clearmytrip they told me they could not update my status because there were some issues with the online platform. I called them everyday to check my status and could not give me an answer. The day before, I was said I still in the same position in I was 15 days ago... apparently no changes in the waitlist. Also, I was said I was going to get a refund in 1-2 weeks time. When I spoke to Cleartrip representatives about this they assured me that amount of should be refunded soon...
Complaint comments  Read comments [1]Complaint category Travel Agents

Cleartrip — Refund for hotel booking

 Ashmeet Siingh on Jan 1, 2017
Hello sir,
i am ashmeet singh chandok residing in jamnagar(guj) had booked room in hotel classique at rajkot from 31st to 1st jan 2017 i.e 1 day tariff was rs1976 cleartrip is id is 16123168054 and voucher no is CHMM-8237626. I had gone there with my guest and asked the manager Mr. Jay that i had already booked room via cleartrip first he told me that id of couple is not same i mean to say last name of both the ids are not same so they cannot allot the room further he also said room is not available he was very rude in tlking with me. After all this i had contacted twice to cleartrip for...
Complaint comments  Read comments Complaint category Travel Agents

Cleartrip — Unprofessional staff & slow service

 Hotel Ganesha on Dec 30, 2016
I have a complaint against your company or staff whatever, I sent you so many mails regarding updates our new mail id and contact person details, but still your sending all booking voucher in our old mail id ganeshainn@gmail.com (Which is already remove in our website) also I request you so many time to give me extra net user id and password but you always refused my words. I am trying to contact your land line number 120-30153000 but still not working.
Staff did not able to forward confirmation mail in my test mail id. We are working with lots of booking site like Goibigo, MMT, Agoda, Expedia,...
Complaint comments  Read comments Complaint category Employees

Cleartrip — Booking unsuccessful but payment charged

 Amarnath Deshmukh on Dec 27, 2016
Trip ID: 16120651334
Dear Sir, I had tried booking tickets for three people on 7th December 2016 for round trip from Pune to Bangalore, however due to some technical issues with your site, the ticket was not booked and my bank account was charged with Rs.17226 (seventeen thousand two hundred twenty six only) Even after waiting for nearly 2 weeks the amount has not been reversed to my account.When I spoke to Cleartrip representatives about this they assured me that amount of Rs.12000 has been deducted, however the amount is not Rs.12000, it is actually Rs.17226 according to my bank statement.Even...
Complaint comments  Read comments [2]Complaint category Airlines

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