ClearTrip Complaints & Reviews

Dear Team,

I am extremely disappointed with the inconsistency in handling my flight rescheduling cases.

In one booking (Trip ID[protected], your customer care team themselves called us regarding the airline schedule change, and when we disagreed with the revised timings, a full refund was initiated without any deductions.

However, for another booking with the same sector and similar schedule...

My outward journey from Riyadh to Mumbai was cancelled by Kuwait Airways (Trip ID:[protected], PNR: 9R2O2D).
I contacted Kuwait Airways regarding rescheduling my journey, but seats were not available on any of the operational flights. As per the email I received from Kuwait Airways, I am eligible for a full refund of my ticket.
Today, I spoke to a Cleartrip agent (Zahida Bano) in the morning. I clearly informed her that I...

Dear Sir/Madam,

I would like to inform you that due to the rescheduling of my flight, I cancelled my ticket with the expectation of receiving a full refund of Rs. 14, 099. However, while the complete amount (Rs. 14, 099) was transferred by Indigo to Cleartrip, I have received only Rs. 12, 349 in my account.

I kindly request you to review this discrepancy and arrange for the transfer of the remaining balance...

I had booked a corporate booking fare from cleartrip on 2nd of April from Delhi to Jammu for date 3rd April by Air India Express 4.10 PM under booking ID [protected]. But Exactly on 3rd April at 2.01 PM I had made cancellation for the same. While cancelling they assured me of Rs. 7, 214 refund but when I cancelled the flight they refunded me 0. I also contacted the airlines as I had spent additional Rs. 2000 for executive class upgrade on...

Complaint Details

Date of Incident: 6 March 2026 – 8 March 2026

Client Number / Reference ID: CT1139867

Full Description of Incident:
I booked a round-trip ticket (Hyderabad–Dubai) through Cleartrip Telebooking. Due to the urgent situation in the Middle East, I had to return to India earlier on 6 March 2026 via a special flight. I immediately requested cancellation of the return ticket...

I have booked a flight ticket through Cleartrip for travel on 19 March
2026 from Cairo, Egypt to Hyderabad, India with Qatar Airways.
However, I noticed a time mismatch between the connecting flights, and
I am concerned about the feasibility of completing the journey.

Kindly find my booking details below:

Passenger Name: Mr. Pavan Sudheer Suryadevara
E-Ticket Number: 157-[protected]br...

I Have Booked A Flight VJ-327 for 08 Apr 2026 on Date[protected] By Clear trip and by fixing this i have booked another flight for my trip
Today on Date 05-Feb-2026 i Have Checked that they have changed my flight VJ-327 to VJ-331 due to this i have Lost My Mony for Another Trip. So I Want My Refund for this incontinence....

I booked an indigo flight which I cancelled because of the recent Indigo fiasco. Cleartrip is refusing to refund the convenience fee of 879 inr. The other third party aggregators like Ixigo has offered full refund of all its fees....

I am writing to escalate an issue regarding the incorrect refund amount processed for my SpiceJet booking under PNR D9GR7S, dated 07th November 2015 (Delhi–Bagdogra–Delhi).

The DEL–IXB flight SG903 was cancelled by SpiceJet, and as per the airline’s confirmation, a refund amount of Rs. 31, 976/- was initiated to Cleartrip. However, the refund credited to me by Cleartrip amounts to only Rs. 24, 829/-, resulting in a...

E-Ticket Number not Provided in Ticket. Cancelled my trip within 30 Minutes and Cleartrip deducted more than 50% amount in the name of Airline Cancellation fees. Whereas Airline Stated they don't even have any booking under this and they have also not stated any Cancellation charges yet.

Cleartrip ruining Customer's Trust in Air India by using Air India's name in this case....

I booked a flight via ClearTrip on 30th April 2025, which was later cancelled. I received a refund of ₹8995 on 13th May 2025. However, the same amount was again deducted from my account on 19th May 2025 without any trip or booking from my side.

I raised the concern with ClearTrip and shared the transaction number: ST251400084000011005710. However, their support team claims that there is no record of a transaction on my account...

Hi,

I had booked ticket from bengaluru to kuala lumpur for 14th may via cleartrip in srilankan airlines - Trip[protected], PNR - SVYXGT.
when i tried amending /rescheduling the ticket there was payment failure due to which now ticket status in cleartrip showing as Booking failed for same trip id[protected] with new rescheduled dates .
And i am not able to see my initial booking details, so i reached out to Cleartrip customer care they said booking is in prepayment initialized so we cannot do anything, once status changes then only we can amend and it will take 3 to 3 hours to change the status .

I waited for 12 hours still it is in booking failed state and i am unabel to cancel /reschedule or even travel as it is not showing my original ticket .

Looks like its system glitch and bug in system due to which i am facing so many issues in travelling or cancelling or rescheduling tickets.If 3 hours was enough to change the status i could have rescheduled from my end as it wont fall under 24 hours window .Now already 12 hours passed, refund requested within 24 hours of travel they wont provide, but it is fault from there end

Request you to help process me to cancel ticket and refund full amount

Hi, Support team

After booking the flight and making payment through UPI, we have received a message on your website stating "your itinerary has expired". Considering this to be accurate, I relogged into the Cleartrip website, selected the same itinerary again, and made UPI payment but again the same message appeared. Then I had doubts, and I checked my WhatsApp and mail and I discovered that two sets of tickets had...

Ticket booked on 5th March 2025 Bglr - LHR
Trip ID:[protected]
Ticket booked on No cost EMI through SBI Card
On the 5th of March 2025 I have booked an international ticket from Bglr - LHR for traveling on 9th May 25 through my SBI card utilizing the offer of SBI card on that day and chose no cost EMI for the amount of 67319.29.
On receiving my credit card statement the SBI Card bank has charged me interest on EMI of 1542.75 & IGST 18% 277.70 My instalment amount without interest should have been 22440.00 but the bank is making me liable to pay 23955.00 there is a difference if 1515.00
my request is to refund the amount of 1515.00

Hi Team,
Recently I've booked a ticket from BLR to AUH by using Cleartrip. I opted Etihad airways. while booking I chose with check in baggage filter. But when I chose the flight in it mentioned "Failed to Load" for both cabin & check in baggage allowance instead of 0 kg. Being aware that I chose economy with filtering out with check in baggage, I proceeded with my booking since my connecting flight is matching with its timing. Now still I can't see my check in baggage allowance.
I reached their customer support, now they're saying, "FOR GOODNESS THEY'RE GIVING AT LEAST CABBIN BAGGAGE OF 7KG". It's a complete breach of service agreement. They're behaving rude when I asked them. I tried multiple times. If they don't provide the service as they promised I have to pay thousands of rupees additionally. Later I checked their X handle also, I found many people like me. No one is responding to me no matter how many times I'm trying to reach them. That's why I'm trying to escalate this to officials. I hope you're going to resolve this issue.

Trip Id:[protected]
Mail Id: [protected]@gmail.com

Thanks & Regards,
Srinivas

I had written so many complaints regarding this trip but it is yet not resolved.
Kindly resolve the same
[protected]@cleartripforbusiness.ae via cleartrip.com
Attachments
Sat, Jan 12, 2019, 9:46 PM
to me
ClearTrip Complaint Status Update [ID: 3111127]

consumercomplaints.in
Wed, Feb 2, 2022, 10:33 AM
to me

Greetings,

Your complaint has...

I have cancelled my flight on 02nd november 2024 at 18:15 pm recived confikrmation also, but as per the policy of clear trip the cancellation time was 18:20 pm on 2nd november, but today i recived a mail from clear trip and they writing for zero0 refund amount.
Ticket id[protected]
name - km sakshee
mail - [protected]@gmail.Com
no - [protected], [protected]

To Whom It May Concern,

I am filing this complaint against Cleartrip regarding an issue with my flight booking and your refusal to honor the airline's availability for a date change.

On [Date], I attempted to change the date of my flight through Cleartrip. However, I was informed that the desired flight dates were sold out. When I checked directly with the airline, I found that the flight was available for the new date. I have attached a screenshot of the airline’s website confirming this availability. Despite presenting this evidence to Cleartrip, my request was ignored, and no effort was made to investigate the matter.

This has caused me significant inconvenience and has disrupted my travel plans. Cleartrip’s failure to align with the airline’s actual availability and refusal to take proper action is unacceptable. As a customer, I expect Cleartrip to provide accurate information and promptly resolve such discrepancies.

I am seeking compensation for the inconvenience caused, and I request that this matter be resolved immediately by allowing me to change the flight date as per the availability on the airline's website.

If this issue is not resolved promptly, I will have no choice but to pursue further action through consumer protection authorities and escalate this complaint.

I trust that you will address this matter with the urgency it requires.

Sincerely,
Heena Vinchhi
Trip ID:[protected]
Flight Details - BA - Chicago to Bangalore
Contact - [protected]

I had booked the ticket YDD72J-pnr no. I had to cancel the ticket due to medical emergency. I had submitted the docs but they require the mbbs and I had submitted- of ayurvedic doctor. I requested them to aloow me to resubmit but they havent reesponded

I stay in kuwait.. I tried to book a flight from on 15th of may on clear trip thru net banking .. but ticket is not booked.. money also debited from my account.. still i didn’t get it refund in my account.. i got email on the same day that payment failed then still money is not refunded, as well i pass by my bank couple of times, they said it should be from website itself.. i had checked with amazon payment services agent as well they informed me to check with clear trip website.. im very disappointed as this was my first experience with on clear trip for booking flight.
My Mobile & Whats App Numbers: +[protected]Kuwait) & +[protected]India)

My Email Id: [protected]@gmail.com
Trip Id:[protected]

KNET Transaction Notification from Amazon services
Order Number: [protected]
Reference number:[protected]
Payment Id:[protected]