Clear Trip — Flight refund-Clear trip insisting for Dubai account

Address:Marvel fria G203 Pune
Website:www.cleartrip.com/accounts/trips/20031970870

I had raised a complaint on this forum for not getting refund on my ticket that got cancelled in 2020.
Dubai to Pune
7/4/2020
Flight ID X -212
Confirmation number : PLAUTD
I got a response from clear trip & they are asking me for a bank account of Dubai to make a refund.
I never had a account in Dubai, two years back I was in Dubai on tourist visa.How will I get account in Dubai ? when I never had one.
Please help
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