Clear Trip — Non refund of dues on cancellation of hotel booking.

Address:	Gurgaon, Haryana, 122002
Website:	www.cleartrip.com

Hi

Please note that I had made a reservation for 24th Oct 2015, in Hotel
Saraswati at Mount Abu through the clear trip online portal ( Clear Trip
ID [protected]). Since I had the confirmed voucher from clear trip so I
reached Mount Abu with my family in the morning hours. However, the same
morning I was informed that the booking was cancelled and that I will be
either getting the full refund or else Cleartrip would be making an
alternate arrangement for my stay in Mount Abu. After calling up the
customer care several times, I was told at 4 o' clock in the afternoon that
an alternate arrangment was made in Hotel Udaigargh. But when I went for
check in, I found out that it was a below standard property with an
inappropriate location and hence not suitable for my family stay. Hence I
again called up the customer care and requested them to cancel my earlier
hotel booking and give me the refund. The customer care executive told me
that he would be canceling the booking and process the refund but for
that I need to hold on with the call so that he would do the needful. I
hold onto the call for more than 15 mins but the concern person didn't
reverted back. I called up customer care several timed after this but no
one helped me with the refund.

Hence I hereby request you through Email to cancel the bookings and help me
with the refund. It was a very harassing experience with cleartrip but I
hope that the refund process would be hassle free.

With Regards,
Akash Khandelwal
Mob [protected]
[protected]