Cleartrip — about inconvenience and apathy of cleartrip

Dear sir

I would like to drag your attention towards the problems i faced due to your negligence.

I booked my ticket from cleartrip (Trip id[protected] from abha to new delhi and i instantly paid the amount. After i received the confirmed ticket from your side i booked for my onwards journey from delhi to ranchi by rajdhani express (Pnr no. [protected]). Since the train was in the evening so to spend the day i booked concourse lounge (Elr no. Lb[protected].

When i reached abha airport far from 200 km i came to know at the counter that there is no booking for me. I called the cleartrip support number ([protected]) and your customer care kept talking and holding me over and over for long period until the counter at the airport was closed. Later she transferred my call to the flydubai airlines from them i came to know that the amount was not paid to them from you, so my ticket was cancelled.

Later i expected cleartrip to atleast arrange an alternative flight so that i could manage my onwards journey but, i kept on getting lame excuses (Team is working on it, i cannot commit anything, we cannot rely on airlines, bla bla bla). I waited at the airport throughout the day with my family which includes 68 year old man and 8 month old infant.

My question is if you can't rely on airlines, how can we rely on you?
If you can't commit anything why do we book ticket from you?
Who is responsible for my inconvinience?
Who is going to bear all my expenses?

You have ruined my trip and robbed me.
I am sorry to say but you have compelled me to file a complain against you, so that you do not play with customer's time, money and energy again.

Shameemul haque