Cleartrip — about railway ticket cancellation

I have booked train tickets in this ### cleartrip. Due to the waiting list of the ticket i want to cancel this ticket ..and on cancelling process i found it was a fradulent and it has cheated many people . as due to some emergency i need to book the ticket in this app as i dont know it is a fradulent and it was coming as a more prior link when booking tickets. It should be banned first. and the CUSTOMER CARE for this are computer generated as it is not responding correctly and its a clear way to know that it is a fradulent. I have not able to cancel the ticktes and please take severe action against this ### **** fradulent company.