Cleartrip — air ticket and money debited without any confirmation

I have booked a flight from cleartrip for Calcutta to Delhi still haven’t received any confirmation, I have received only the booking reference no. The amount has been debited from my account.

This is really disappointing there has been no proper update and the customer service only keeps the call on hold. My money is stuck the operator says it will take 5 to 7 working days to refund the money but I haven’t received any confirmation on that.