Cleartrip — Air ticket refund issue(Trip ID[protected]

We booked ticket through cleartrip (Kochi - Sharjah one-way flight -- Trip ID[protected] and we recieved receipt & itenary also same time. Amount deducted from my account same time.While reached at airport, we came to know from airline team that issued PNR (OL3HOC)was cancelled due to the non processing of payment to airline from cleartrip. We took new ticket from airport on same time and continued travelling.
We got cancellation confirmation from cleartrip trip same day(2nd September 2021 but still didn't recieve the money(Aed 2650.00). While we following up with them, they are saying that, they are waiting confirmation from airlines. But airline already confirmed that they didn't recieve money and they forwarded invoice also with the same. We forwared to cleartrip same time, but they still saying same thing.Now almost 50days are over, not getting any positive response from them.