Cleartrip — Air Ticket refund not received

Address:

Vishnu OM ,Sharjah uae

Travel Details:

Trip ID :[protected]

Traveler Name :Vishnu Onivayal Manikandan

Departure Date from Dubai to Calicut :[protected]

Departure Date from Calicut to Dubai :[protected]

Paid amount for the whole travel: AED:1545 /-

Due to the Coronavirus pandemic situation, the prescheduled travel didn’t work out well as the flight had been cancelled by the company. So I had asked for a refund as rescheduling the travel date will not work for me. Despite making too many calls to your customer care department, they were not able to return the money back to my account. So, I had approached the Airline company (Air India Express) directly and got informed that my money had been credited to your account. I will attached email copy from the Airline company dated July 2020. Even though, I forwarded this mail to your customer care department, I only got informed that you are yet to get the money back from the company and you will notify me to my contact number[protected] or via to the mail ID ([protected]@gmail.com) after a thorough check. I’m still waiting for your response and I called many times but I didn't receive any positive response so far.

so this is my last hope to get my hard earned money.

I am expecting your positive response.