Cleartrip — airfare ticket refund

Dear cleartrip,
I have sent an email from april 1 regarding the cancellation of my brother's booking under reference number[protected], until now i have not receive my refund even i gave my dubai hsbc iban for the refund. Please assist. I'm trying to cancel the flight online, however the otp is really late, hence i cannot do the cancellation on line. I have received an email on 26th march advising emirates airlines cancel the trip. However, i cannot cancel the booking online via cleartrip support cancellation site. Hence i need you to refund the amount via hsbc with details below:
Account name: rowena villacampa
Bank name: hsbc - dubai
Iban : ae130200000021468103001