Cleartrip — airline ticket refund problem trip id:[protected]

Cleartrip — airline ticket refund problem trip id:[protected]

L lchhp

An airline ticket purchased on cleartrip from new delhi to united states was canceled in early march. On march 5 cleartrip said it would be 30 days.in early april they said it would be another 30 days.in recent times i was told that it would be deposited in my account within 2 or 3 days. 8 days later i bring this to their attention in an email and they say another 7. There is definitely something wrong with this – bad business. They had two months during the lockdown to solve these problems. This kind of behavior will lead to their own demise. I am glad i came to consumer complaints to recognize there are so many unhappy customers, i am not alone. I purchased an airline ticket on expedia three weeks ago. It was canceled several days later, and expedia solved the problem within a week. Total time beginning to end – 10 days. They will be getting my business now. Was this information helpful? No (0) Yes (0)
ClearTrip customer support has been notified about the posted complaint.
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lchhp

Several days after writing the original complaint I get a very pretty and glossy email from Cleartrip stating that my refund will be done by the end of June. That will have been four months.

I have heard this twice before but each time it was my refund will be ready in three or four days, that was late May and early June.

This company really does not understand the damage it is doing to itself by making promises that they cannot keep. This is unfortunate. Using the coronavirus as an excuse when they had almost 0 bookings for two months speaks volumes.

lchhp

Here is a copy of my latest email to Cleartip;

First I am told it will be 30 days to refund from March 5.
Then I am told it will be 60 days to refund from March 6.
On May 6 I am told that it will be 5 to 7 working days
Then I am told on May 28 that it will be 24 to 48 hours.
On June 6 I am told it will be 5 to 6 days.
On June 11 I am sent a brand-new spanking pretty computer-generated email that payment will be June 30.
Can you see that there may be something wrong with this?
Let's get this done. I mean done.