Cleartrip — amendment of trip

Address:

Hyderabad, Andhra Pradesh, 500011

It was very worst experience from clear trip.

Recently i booked tickets from mumbai to lilongwe.

Due to sudden changes, i need to postpone my journey dates.

In order the processing postponement from clear trip.

I was faced horrible experience.

I called up clear trip in order to make my changes on travel dates.

Day: 1
As per conversation with clear trip executive, told me that amendment charges will be approx 7500/- per passenger.

He told me that their no change in airfare the price amendment will be 15000/- for trip id: [protected].

Which is reasonable to accepted. I know that airline charges are frequently changes.

Day : 2
It was hardly only 16 hours between (7:30 pm evening)- (Next day afternoon 1:30 pm)

When i was ready to confirm my amendment changes. Executive told me that amendment fare is 36, 000/-per passenger.

I was really surprised by listening his words. It was close to my previous booking, then i asked break up.

He explained airline charges, fare difference & taxes all together. 72, 0000/-

I told him to hold the line for few minutes, so that i can cross check with clear trip website : new fare was 37, 842/- per passenger. For new booking entire cost comes around 76, 000/-

Then i told executive, when their is no fare difference, why were charging more than 90 percent of the fare for amendment.

He replied what ever information shows that i have informed. After few conversation he told me to wait to check updated fares, after 15 mins of hold. Executive replied me the fare amendment charges are come down and the total amendment charges are reduced to approx: 24, 000/- per passenger. Which is even high.

Then i told executive, we will have conference call with airline team, so that we can figure out exact charges.

Executive replied, i does not have access to connect airline. He simple lied. And i told him wait, so that i can connect airline from my side.

During our conversation ethopian airline told us the charges

They confirmed me for amendment 125 usd + taxes. Cancellation 150 usd + taxes.

He simply denies the conference conversation, later he said oral conversation are not valid, told me to get email from airline about charges. And send us email to clear trip customer care email.

I didn't find any email or phone no from their clear trip website. Clear trip simply want en cash to advantage of existing scenario. Simply they are playing cheap tricks.

Once again, i need to rang up airline to get email.

I also requested to make changes from airline end.

They replied me, the agent was blocked the tickets. We cannot make changes from airline.

The airline replied emailed promptly with following charges.

Dear sir
Greetings!
The date change penalty 48hrs prior is usd 125/- plus service tax
Refund penalty 48hrs prior is usd150/- plus service tax

Thanks
Jimmy noronha
Sr. Csa-reservation / ticket office.

The fares are reflected same when i was interacted with first executive day-1,

On same day i was replied to clear trip, their is no response from clear trip.

So i need to take decision on my travel dates, because, i was left out with few days.

I called the clear trip customer care, during irvs voice, got voice message that i have exceed no of calls to customer care, i was totally blind.

This is completely mastered software application made by clear trip.

Day-3

Next day when i was ranged up clear trip. New executive took the call, and explaining we same repeated conversation.

I told better you can connect to executive to whom i had conversation yesterday. I was sent email upon his request, with screen shot of where it doesn't have any fares difference. On amendment journey dates.

Yesterday, executive was committed that, as per airline charges, he will further process my trip amendment fares.

Executive replied me the person is busy with other call, i told him better your tell him to give a call once he finishes.

Clear trip had facility to call client from customer support.

The executive simply denies and said not possible, only thing we can offer only approx: 22, 000/- per passenger. Even though airline sent mail with fares. They have not considered yet all.

Executive simply denies. He says i need to follow as per these fares, their is no alternative.

They are simply dragging the process.

I was worried, because i am closing 48 hrs priority of changes, i have no other option left out expect cancellation.

The total amount lost during my cancellation is approx: 53, 000/- for both trip ids:[protected] &[protected]

Clear trip taking complete advantage on travelers.